Condominios en Masai

“We arrived and asked what our unit number and the password were but we had no idea because the property never sent us an email which they were supposed to beforehand. It took 30-40 min to figure out when we were very tired from the trip & Legoland. They never apologized.”

“Booked successfully 8 days in advance. (1) never received Check-in guide from host - STAYRENE (2) messaged Expedia, never can help but only have useless vertual-agent to keep asking question (3) the platform address of the accommodation is wrong and led to a wrong place (4) no check-in QR code and not allow to be in and wait for 4.5 hours to settle and checking in the place (5) Stay in Tower A, but car park arranged on Level 2 (level 2 only can go Tower B), we have to drag your own luggage from...

“Expedia response is not accurate. When message property they do not response. No proactive action of them informing on the check in procedure. Only when I whatapps using the contact number stated in Expedia, that number is for Penang. Only then they direct me to their Johor number. The unit I stayed in, toilet stinks, probably due to drainage issues.”

“Pool: Poor condition! Unit: Very clean. Location: Perfect, lotsa eateries and mini marts. Check in process: Need improvement between housekeeping & management. Despite advising our check in time and confirmation that we were able to check in at 3pm, our keys arw not available as unit still under housekeeping status. Keys collected close to 5pm. We could have done so much things in that 2hrs waiting!”

“The room suitable for single or couple only. Its not suitable for family.”