Opinión verificada
2/10 Terrible
Megan
1 oct. 2026
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
Our four-night stay was extremely disappointing and fell far below what we expected. We also witnessed constant complaints from other guests about the same or similar issues throughout our stay.On arrival, the manager offered us a “free upgrade” but would not leave the room unless we paid him a “gift”. When we explained we only had a card, we were told we could not have the room. The first room was flooded, with a mouldy fridge, a gas smell and faeces on the bed sheets. The 2nd room had a broken toilet seat, broken balcony handle, dirty bedding and mould in the bathroom. Our room was not cleaned during the four nights. We had to ask for fresh towels or toilet roll. The food was a major issue. I have a cheese allergy and requested a plain omelette, but was told they would not make one and that I would be “okay”. Food was repeatedly cold, flies were around the food and there were very limited options. We therefore had to buy food elsewhere despite paying for all-inclusive.On the third night, the entire hotel had no running water. Staff told us to stop being dramatic and suggested having a drink to forget about it (we are all inclusive) The hotel was generally very dirty, with sewage and cat urine smells, mould, broken ti broken drains, muck around the pool and broken glass around the pool.On checkout, we were told the luggage room did not lock or have monitoring.Overall, this was a very distressing experience. We would not recommend this hotel based on our experience.
Megan
Se hospedó 4 noches en septiembre de 2026