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Mercure Hotel Mainz City Center

Property class: 3.5

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Photo gallery for Mercure Hotel Mainz City Center

A modern lounge area with a sofa, a glass-top table, and a large vase. - Mercure Hotel Mainz City Center (Mainz)
A modern dining area with high ceilings, dark blue walls, and geometric patterned flooring. - Mercure Hotel Mainz City Center (Mainz)
A hotel entrance with a sign reading "Mercure Hotel." - Mercure Hotel Mainz City Center (Mainz)
Unclassified image, 4 of 99, button - Mercure Hotel Mainz City Center (Mainz)
A modern bedroom with a large bed, bedside lamps, a bench, a TV, and an air conditioning unit. - Mercure Hotel Mainz City Center (Mainz)

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Business services

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

A modern bathroom with a shower, toilet, and a bed with a headboard and pillows.

Standard Double Room

8.6 out of 10
Excellent
(9 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Privilege, Double Room

A hotel room with a large bed, a bedside table, a chair, and a view of the outdoors.

Privilege, Double Room

  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Twin Room

A modern hotel room with a large bed, two pillows, a bedside table, and a wall with abstract art.

Standard Twin Room

8.8 out of 10
Excellent
(3 reviews)
  • 16 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Twin Room, 2 Twin Beds

A hotel room with a bed, two armchairs, a small table, a lamp, and large windows with curtains.

Privilege, Twin Room, 2 Twin Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 30 sq m
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 1 Twin Bed

A modern hotel room with a bed, a bench, a mirror, and a wall-mounted lamp.

Standard Room, 1 Twin Bed

8.4 out of 10
Very good
(6 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Map
Kaiserstraße 7, Mainz, RP, 55116

What's nearby

  • A historic town square at dusk with a prominent church tower, reflecting buildings, and a reflective water feature.
    Mainz Cathedral
    13 min walk - 0.7 miles
  • A modern building with a glass facade and a bronze plaque wall.
    Gutenberg Museum
    15 min walk - 0.8 miles
  • A cobblestone street lined with historic buildings, a bicycle, and people walking.
    Augustinerstrasse
    18 min walk - 1.0 mile
  • Landesmuseum Mainz
    6 min walk - 0.4 miles
  • Rheingoldhalle
    14 min walk - 0.8 miles

Restaurants

  • Starbucks
    4 min walk
  • Zeitlos am Proviant Magazin
    8 min walk
  • Fenomen Döner
    3 min walk
  • Asia Family
    6 min walk
  • Ukiyo Coffee
    3 min walk

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  • Free WiFi
  • Restaurant
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (EUR 16 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: EUR 24.50 for adults and EUR 18.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Restaurants on site

  • kaisers

Things to do

  • Bicycle storage
  • Shopping

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 431 square feet of conference space
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • High-pile carpet in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance

More

  • 6 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% organic food
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Heating
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Late check-in subject to availability

Check-out

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • A pet fee will be charged
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Yes, dogs are allowed at this property. A fee applies. Service animals are exempt from fees.

Situated near the beach, this hotel is in the city center.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Hotel Mainz City Center Reviews

8.0

Very Good

8.2

Cleanliness

8.0

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 158 out of 496 reviews
Rating 8 - Good. 217 out of 496 reviews
Rating 6 - Okay. 85 out of 496 reviews
Rating 4 - Poor. 30 out of 496 reviews
Rating 2 - Terrible. 6 out of 496 reviews

Reviews

Verified review

8/10 Good

Ranald

Liked: Cleanliness, amenities, property conditions & facilities
People and location were great.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for town and the staff were excellent and very friendly 👌
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
Quality hotel relatively close to the Hbf. In excellent condition, friendly staff. Upgrade to spacious room, clean throughout and comfortable bed. Buffet breakfast with a variety of food. Breakfast area is small and they distribute seating times. Overall great, would stay there again!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay

Fantastic hotel, so clean and tidy. The staff were very friendly and helpful.
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel conveniently located 5 minutes walk from Mainz Hbf. Quiet street. Very friendly staff, particularly the Brazilian lady who worked at breakfast buffet. She was very kind + added a personal touch in the mornings.
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Robert

Very nice and helpful front desk staff
Stayed 3 nights in Jan 2024
Verified review

10/10 Excellent

Tiziana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Mainz

Lovely hotel, spacious room with windows that opened. Close to main Central Train Station, restaurants, supermarket and Old Town sites.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location and great value

Very comfortable stay. Friendly staff, good breakfast, high quality linens, comfortable bed, easy check in and out. Good location, short walk to train station and easy walk to centre. Quiet area at night, felt safe. Would return.
Stayed 3 nights in Dec 2023
Verified review

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in centre of Mainz

It was late when I got to Mainz but the hotel was easy to find and check in was quick and easy. Room was spot on for my time in the city. Everything was within walking distance and the main station is close by so getting anywhere by bus, tram or train is very easy
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Modern, well-kept, comfortable. Close to Altstadt. Convenient to public transportation and taxi. Good value.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for walking to Christmas markets. Very helpful staff. Unusual frosted glass bathroom doors provide less privacy. Parking is offsite in nearby public parking garage.
Stayed 2 nights in Nov 2024
Verified review

10/10 Excellent

Tanner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great affordable option for Mainz.

The family room was great. I loved the two bedrooms. The shower was small but it was ok, there was a bit of mold, which I’ve come to get used to in Germany. I was so grateful for their awesome AC because it was very warm outside. It works well and it’s quiet. It is only in the main room though so we had to leave the doors open so the second room could cool down as well. The highlight was the breakfast, they had typical German choices but also warm scrambled eggs and bacon and a really cool machine the kids enjoyed using which made fresh pancakes. They also had Prosecco on the weekend which was nice to make a mimosa. The mattresses were firm but not uncomfortable and it seems that they have recently remodeled so the rooms are pretty and clean. My kids accidentally spilled something on the carpet and I grabbed some hotel towels to scrub it and the towel remained white which was nice to see. Parking was a bit difficult but it’s really close to the main train station, supermarkets, and a bank. The park across the street was nice to reach the river which was a nice 10-15 minute walk. The only problem was the part of the park immediately in front of the hotel had a lot of drifters and people drinking and sleeping on the playground equipment which made us avoid that part of the park.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the decor, quiet but close to everything, good A/C for Germany (we stayed during a heat wave).
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Seth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

Really nice hotel. We booked this last-minute and were very pleased with the staff, service, and property.
Stayed 1 night in Feb 2023
Verified review

8/10 Good

Shoong Chook

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent location.

Within walking distance to trains station.
Stayed 1 night in Oct 2024
Verified review

6/10 Okay

Donte

Liked: Cleanliness, property conditions & facilities
The rooms were in good condition. The staff was inconsistent. We arrived with a decent sized group of kids and it felt like some of the staff did not want us there. They were ready for a problem and it showed.
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great First Night in Germany

Great stay for one night. Breakfast was very nice.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Marta

Liked: Amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities

Don’t stay here

It is currently a construction site and should not be open to guests. The staff are extremely rude.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Charles

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
A C didn’t work for my entire stay and staff was fairly unhelpful.
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no problem
Stayed 4 nights in Feb 2025
Verified review

4/10 Poor

Heidi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel was fine, but I forgot some things in the room which were never "recovered," meaning that whomever entered the room after I left, decided to keep my stuff. I was very disappointed with that. If you are sure you won't forget stuff, it's a fine place.
Stayed 1 night in Oct 2023
Verified review

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
No air conditioning in the room. Hotel did not inform us before arrival that the air con was not working in road side rooms
Stayed 2 nights in Jun 2024
Verified review

4/10 Poor

Aamir

Disliked: Staff & service, property conditions & facilities, room comfort

Stay away - No privacy - Doors cannot be locked

This was the first time I stayed at this particular hotel. Not going beat around the bush, here are negatives that are the reason for my ratings: - WiFi might as well not be provided, its that bad. I travelled for work but I could not get any work done because the WiFi disconnects ever 5 seconds - On the first day I asked for an Iron and it could not be provided because there were none left. Didn't bother me too much as I had some other clothes I could wear. On the second day I did get an iron but I was in the bathroom when a staff member knocked on my door. Instead of waiting, they actually just opened the door and walked in! I had to tell them to stay outside and then they closed the door and left. I have been travelling on business for years now and this has never happened! What is the point of even 'locking' the door if someone can just walk in? I don't recommend anyone staying at this hotel
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Zentral gelegenes Hotel mit sauberen und schönen Zimmern. Personal freundlich. Gerne wieder. 1 Stern Abzug da durch den vorherigen online checkin nicht wie beschrieben einfach nur der Schlüssel in Empfang genommen werden kann, sondern trotzdem ein Formular ausgefüllt werden muss.
Stayed 1 night in Jun 2026