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Thames Riviera Hotel, Sure Hotel Collection by Best Western

Property class: 3

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Photo gallery for Thames Riviera Hotel, Sure Hotel Collection by Best Western

A riverside deck with wooden tables and chairs, a stone bridge in the background, and a building on the opposite bank. - Thames Riviera Hotel, Sure Hotel Collection by Best Western (Maidenhead)
A large white building with multiple stories and a prominent tower, situated by a river with a bridge and a small boat dock. - Thames Riviera Hotel, Sure Hotel Collection by Best Western (Maidenhead)
A reception area with a wooden desk, a vase of flowers, a computer, and a seating area with patterned chairs. - Thames Riviera Hotel, Sure Hotel Collection by Best Western (Maidenhead)
A hotel room with a large bed, two armchairs, a small table, and a view of the city through large windows. - Thames Riviera Hotel, Sure Hotel Collection by Best Western (Maidenhead)
A dining area with a view of a stone bridge over water. - Thames Riviera Hotel, Sure Hotel Collection by Best Western (Maidenhead)
At Thames Riviera Hotel, Sure Hotel Collection by Best Western, you can look forward to a terrace, a bar, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

7.4 out of 10
Good

Popular amenities

  • Free WiFi
  • Business services
  • Bar

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Room options

View all photos for Standard Room, 1 King Bed, Non Smoking

A hotel room with a bed, a desk with a mirror, a chair, a bedside table with a lamp, and a wall-mounted TV.

Standard Room, 1 King Bed, Non Smoking

7.6 out of 10
Good
(24 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

A hotel room with a bed, a desk with drawers, a chair, an air conditioner, a window with curtains, and a framed picture on the wall.

Standard Room, 1 Twin Bed, Non Smoking (Cozy Room)

8.8 out of 10
Excellent
(6 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed
  • Free wired internet

View all photos for Executive Room, 1 King Bed, Non Smoking

A hotel room with a large bed, two armchairs, a small table, and a view of the city through large windows.

Executive Room, 1 King Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free wired internet

About the neighborhood

Maidenhead is home to Thames Riviera Hotel, Sure Hotel Collection by Best Western. Windsor Castle is a notable landmark and some of the area's popular attractions include LEGOLAND® Windsor and Lapland UK. Thorpe Park and Absolutely Ten Pin are also worth visiting. Visit our Maidenhead travel guide
Map
The Bridge, Maidenhead, England, SL6 8DW

What's nearby

  • The Houses of Parliament, Big Ben, and the River Thames in London.
    Thames Path
    1 min walk - 0.1 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    1 min walk - 0.1 miles
  • Maidenhead Railway Bridge (Maidenhead Viaduct)
    8 min walk - 0.4 miles
  • York Road
    16 min walk - 0.9 miles
  • Maidenhead Heritage Centre
    18 min walk - 1.0 mile

Getting around

  • Taplow Station
    19 min walk
  • Heathrow Airport (LHR)
    28 min drive

Restaurants

  • A Hoppy Place Maidenhead
    15 min walk
  • Knead Neapolitan Pizza
    15 min walk
  • Bakedd
    12 min walk
  • The Maiden's Head
    13 min walk
  • KFC
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (GBP 10 per night)
  • Limited onsite self parking

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • The Blue River Cafe

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Local culture and ecosystem education
  • Smoking not allowed
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Bulk dispensers for toiletries
  • Desk
  • Heating
  • Iron/ironing board
  • Portable fan
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Children aged 12 and younger eat free breakfast
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 12.00 per person
  • Self parking fee: GBP 10 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators

Frequently asked questions

Is Thames Riviera Hotel, Sure Hotel Collection by Best Western pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 10 per night. Limited spots are available.

What time is check-in at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Thames Riviera Hotel, Sure Hotel Collection by Best Western?

Check-out is at 11 AM.

Where is Thames Riviera Hotel, Sure Hotel Collection by Best Western located?

Situated in Maidenhead, this hotel is steps from Thames Path and River Thames. Maidenhead Railway Bridge (Maidenhead Viaduct) and Maidenhead Heritage Centre are also within 1 mi (2 km). Taplow Station is 19 minutes by foot and Maidenhead Station is 21 minutes.

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Reviews

Thames Riviera Hotel, Sure Hotel Collection by Best Western Reviews

7.4

Good

7.8

Cleanliness

8.2

Location

8.0

Staff & service

6.8

Property conditions & facilities
Rating 10 - Excellent. 164 out of 660 reviews
Rating 8 - Good. 252 out of 660 reviews
Rating 6 - Okay. 144 out of 660 reviews
Rating 4 - Poor. 66 out of 660 reviews
Rating 2 - Terrible. 34 out of 660 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The staff were all very helpful. The hotel could do with some upgrading An excellent location
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, both for the river views and proximity to restaurants and local attractions. And, the staff were exceptionally friendly and helpful.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room at a very reasonable price, drink and dine by the river. Staff are really helpful, had a great stay.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, staff brilliant 👏
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs were very friendly and helpful! The walk around the hotel was really nice, recommended!
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Liked: Staff & service, amenities, property conditions & facilities
It's a good low cost option near the river. The staff were friendly and the bed was comfortable.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property, clean and comfortable. The staff were lovely and very helpful
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent time whilst staying at the Thames Riviera. The staff were very friendly and helpful. The room was just right for us with good AC which was perfect for the heatwave we're experiencing at the moment. The food is great quality and I thoroughly recommend it.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleam room great location food was a 7 of 10 but the ambiance was great, shower was fantastic bed very comfortable easy access to town center.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food excellent and rooms comfortable
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet with lovely view over the river
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and restaurant, amazing air conditioning during the London heatwave!! No lifts so taking bags up multiple staircases can be challenging.
Stayed 6 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a lovely stay at the hotel. The room i was in, perhaps in need of new wallpaper. But the room very clean and comfortable bed and the staff were all very friendly and a big shout out to Emilia she was so helpful and friendly. Had a very enjoyable stay.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful and very attentive breakfast was very good.staff in restaurant was very friendly. Room was very clean and pleasant all around good service and good value.x
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Property conditions & facilities
Didn't like all the stairs up to the room but view over the river was lovely and the chicken burger was delicious
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second visit since February, staff are superb, can’t do enough for you. Perfect base to visit Windsor from, will definitely return again.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
For the price, good value for money. Room was average, could do with updating. We were lucky to have a spacious room with river view
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Thames Riviera Hotel is an older building with English Heritage listing which precludes the addition of more modern equipment such as a lift. This should be borne in mind if physically challenged by stairs, and there are quite a few to negotiate on to get to the upper floors. The building retains its period quirkiness such as upper floors that are not quite on the level, a feature of many older properties. Outside on the terrace is a great place to relax with a cocktail, beer or favourite beverage whilst watching the activities of the Maidenhead Rowing Club on the river. The service we received was excellent throughout our stay. Evening food was very good though not outstanding, but very reasonably priced. For those wishing to experience finer dining there are several alternatives close including Alain Roux's riverside brasserie just across the bridge. If looking to experience a break from the corporate one-size-fits-all hostelry offerings, the Best Western Thames Riviera is certainly worth considering.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant night, room was very clean and bed was comfortable. Parking was OK but note there is a £6.00 charge. Breakfast was fresh and tasty. Would stay again.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Absolutely fit for our purpose. One mistake in the restaurant was quickly corrected. Staff were excellent and the manager friendly and accommodating.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
I stayed in a cheap room, not very nice, but the staff are great,restaurant food is really good.
Stayed 4 nights in Nov 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Slow reception staff and check in, room OK, broken air conditioning. Kitchen extracter fan was very noisy outside Room 101 and impossible to remain open due to strong breakfast grease smell in the morning. Looked like a nice place but say will not stay again
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking easy and secure. Room very clean and comfortable. Excellent bar and riverside restaurant. Staff were amazingly helpful especially Shreya, Paul and Mo who went above and beyond. Definitely hope to come back.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the larger corner window room on the first floor, with canal views. Bef was small for a "King" -- international queen size in reality. Breakfast was good, though not as good as many of our other UK stays. Parking was easy, and the walk along the canal was nice. Dinner at the hotel wss good. Room could be noisy in warmer weather, as the terrace and patio of the restaurant are directly outside of the room. But weather was cold enough that nobody was outside during our stay, so quiet overnight.
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Staff were so lovely . hotel is “a bit OLD and decor tired but It was clean
Stayed 1 night in Nov 2025