Our experience at this hotel has been absolutely unacceptable. My husband and I traveled to Thailand to celebrate our honeymoon, a trip that was supposed to be relaxing, romantic, and memorable. Unfortunately, our hotel experience has added unnecessary stress and disappointment to what should have been a special time in our lives.
Our room flooded TWICE during our stay. Having to deal with a flooded room not once, but twice, is completely unacceptable, especially when guests are paying for a comfortable and enjoyable hotel experience. What made the situation even worse was being told that I could not receive a refund. I find it incredibly disappointing that, after experiencing such a serious inconvenience, there was no willingness to offer a refund or an acceptable resolution.
No guest should have to deal with their room flooding repeatedly while on vacation, especially during their honeymoon. We work hard for our money and deserve to receive the service and accommodations we paid for.
This experience has left me extremely dissatisfied with the hotel and how this situation was handled. I expected much better service, accountability, and customer care. Instead, I feel that my concerns were not properly addressed, and I am being left to deal with the consequences of an experience that was far below expectations.
I would not recommend this hotel, and I would not stay here again. If you are planning a vacation or a special trip, think twice before booking.