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Smartr Madrid Las Ventas

Property class: 2

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Photo gallery for Smartr Madrid Las Ventas

A modern bedroom with a large bed, a wall mural, and a window with curtains. - Smartr Madrid Las Ventas (Madrid)
A modern living room with a sofa, chairs, a TV, and a floor lamp. - Smartr Madrid Las Ventas (Madrid)
A modern living room with a sofa, a TV, and a dining table. There is a window with curtains and a view of the outdoors. - Smartr Madrid Las Ventas (Madrid)
A building with a metal gate labeled "CIPRIANO SANCIO" and a brick interior visible through the gate. - Smartr Madrid Las Ventas (Madrid)
A modern living room with a sofa, chairs, a round table, and a staircase. - Smartr Madrid Las Ventas (Madrid)
Near Movistar Arena, Smartr Madrid Las Ventas provides everything you need. Guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Studio

A modern bedroom with a large bed, a wall mural, and a window with curtains.

Studio

  • 26 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Duplex, 1 Bedroom

A modern living room with a sofa, coffee table, and a TV stand.

Duplex, 1 Bedroom

7.6 out of 10
Good
(4 reviews)
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Patio

A bedroom with a large bed, a window, a radiator, and striped wallpaper.

Apartment, 1 Bedroom, Patio

8.0 out of 10
Very good
(1 review)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 1 Bedroom, Terrace

A rooftop terrace with hanging chairs, lounge chairs, and a white umbrella.

Apartment, 1 Bedroom, Terrace

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Apartment, 2 Bedrooms

A modern living room with a beige sofa, a round black coffee table, and a blue chair.

Apartment, 2 Bedrooms

10.0 out of 10
Exceptional
(1 review)
  • 43 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Duplex, 2 Bedrooms, 2 Bathrooms, Patio

A modern living room with a sofa, chairs, a round table, and a staircase.

Duplex, 2 Bedrooms, 2 Bathrooms, Patio

10.0 out of 10
Exceptional
(1 review)
  • 64 sq m
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

APARTMENT TWO DOUBLE BEDS

  • Sleeps 10

APARTMENT ONE BEDROOM

  • Sleeps 10

View all photos for 1 BEDROOM APT. TERRACE CAPACITY 2

A modern bedroom with a large bed, striped headboard, and two bedside lamps.

1 BEDROOM APT. TERRACE CAPACITY 2

  • 39 sq m
  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Ciudad Lineal, a neighborhood in Madrid, is home to Smartr Madrid Las Ventas . Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Calle de Alcala 254, Madrid, 28002

What's nearby

  • A street with historic buildings, a prominent church with a golden dome, and a clear sky.
    Calle de Alcalá
    1 min walk - 0.1 miles
  • A historic building with intricate brickwork and arches.
    Plaza de Toros de Las Ventas
    8 min walk - 0.5 miles
  • A concert stage with multiple performers and a crowd.
    Movistar Arena
    3 min drive - 1.1 miles
  • Fuente del Berro Park
    10 min walk - 0.5 miles
  • Arturo Soria Plaza Shopping Center
    3 min drive - 1.4 miles

Getting around

  • El Carmen Station
    3 min walk
  • Madrid Recoletos Station
    5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    18 min drive

Restaurants

  • Tennessee BBQ
    4 min walk
  • Churreria Premium
    4 min walk
  • Tendido 11
    5 min walk
  • Restaurante Rio
    4 min walk
  • A'Conchiña
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave

Guest services

  • Housekeeping (weekly)

Accessibility

  • Elevator

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Heating

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Information provided by the property may be translated using automated translation tools

Pets

Pets allowed for an extra charge of EUR 30 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome

Property payment types

  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: EUR 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 30 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Frequently asked questions

Is Smartr Madrid Las Ventas pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 30 per pet, per stay. Service animals are exempt from fees.

How much is parking?

Smartr Madrid Las Ventas doesn't offer parking.

What time is check-in at Smartr Madrid Las Ventas ?

Check-in start time: 3:00 PM; Check-in end time: 2:00 AM.

What time is check-out at Smartr Madrid Las Ventas ?

Check-out is at 11:00 AM.

Where is Smartr Madrid Las Ventas located?

Located in Ciudad Lineal, this hotel is steps from Calle de Alcalá, and within 3 mi (5 km) of El Retiro Park and Bernabéu Stadium. Gran Via and Puerta del Sol are also within 3 mi (5 km). El Carmen Station is only a 3-minute walk and Ventas Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Smartr Madrid Las Ventas Reviews

8.2

Very Good

8.8

Cleanliness

7.4

Amenities

7.4

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 49 out of 91 reviews
Rating 8 - Good. 19 out of 91 reviews
Rating 6 - Okay. 9 out of 91 reviews
Rating 4 - Poor. 5 out of 91 reviews
Rating 2 - Terrible. 9 out of 91 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Very clean rooms.
Stayed 2 nights in May 2026
Verified review

4/10 Poor

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
Remote for tv didn't work. Check in was a little long and cumbersome. Lady didn't answer on WhatsApp. When I called English wasn't that good. Just needed room number and code... took like an hour...windows need upgrading can hear traffic a lot. Ac was good. Good location
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay here again!

Wonderful! I highly recommend staying here! Fabulous neighborhood. Close to train and bus, walkable. Staff was very responsive.
Stayed 8 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service was great! They got back to me quickly when I had questions. Check was easy and my family loved the space. The neighborhood is great and the metro is a 2 minute walk.
Stayed 2 nights in Jul 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, well appointed and mostly accessible.

Place was great, clean and mostly wheelchair accessible. Bars around toilet would have made it better. Neighbourhood is meh but we were only there one night.
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was nice but for those who prefer a city center location, this required multiple trains to get there. It is conveniently located across the street from coffee and bakery, along with a grocery store. The Metro entrance is nearby as well.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At 1st was a little hesitant by the location, but man was i wrong. The place is conveniently located so you can have AMAZING views of the city. My family and I loved this place, cozy and beautifully decorated, supermarket right in front, laundromat and more.. Dont think about it, this is the way to go. Public transportation there as well. Very very convenient. Thanks again.
Stayed 2 nights in Mar 2025
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

Nice apartment, great terrace, and no hot water

Nice, fresh and spacious apartment with a wonderful rooftop terrace with a view. Cannot give more than 3 stars as there was no hot water in the shower. The automatic lock of the apartment front door made it impossible to properly close and it therefore had a constant draft.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Amazing apartment! We loved the apartment itself, the layout, 2 bathrooms, cleanliness and style etc. check in was so easy and I like that you’re given a code to get in. There’s a supermarket and coffee shop/bakery just across the road, so convenient. Restaurants and shops along the main road too. We got Ubers into different parts of Madrid everyday and was so cheap and the apartment was easy to find. The only problem was that we had 2 children with us sharing a double sofa bed but there was only one spare pillow for them so they each had to take turns using the one pillow or the sofa cushions. I sent a message as soon as we arrived asking for another pillow and I did get a message the next day asking if we still needed one to which I replied yes but we never received a pillow or a reply. So I would say that’s the only negative part of the stay - the communication. Great other than that and I would definitely recommend!
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
There was no staff there at all and we had trouble getting into our apartment. I tried sending them a message via Expedia, what’s up and called them and got no answer. At 10:50am promptly someone was knocking on our door asking us to leave already. It has been the worse stay I’ve ever had.
Stayed 1 night in Jul 2026
Verified review

4/10 Poor

Disliked: Cleanliness, staff & service, property conditions & facilities
We landed in Madrid at 10 AM. They wouldn’t let us check in until 3 PM .we were stranded with no place to put our luggage or rest. There’s no human being there and it’s all online. There’s also no room cleaning. I would say the area is very nice. There’s so many useful things around such as breakfast places and supermarket. It’s a local area not far from the airport or from center madrid. The area is 10/10 with metro 200 ft away. A person there and a mini office there would make the experience better.
Stayed 5 nights in Jul 2026
Verified review

8/10 Good

Everything was good but the bathroom was
Stayed 3 nights in Dec 2025
Verified review

4/10 Poor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Address shown on hotels.com not address of the hotel. Arrived at wrong address in the middle of the night not speaking the language. Luckily I found the address which wasn’t even the front entrance. Thankfully they have 24/7 number I called and they helped me find the place which was on the other corner. Nice place. But arrival was harrowing to say the least
Stayed 3 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great deal

Really great apartment!
Stayed 2 nights in Nov 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities
I love aparthotels. I’ve stayed in them since 2015 and actively seek them out whenever I travel, so I was genuinely shocked by Smartr. Staff were apathetic, unapologetic and wilfully unhelpful. We checked in 38 minutes late due to a payment issue nobody bothered to tell us about, only to arrive at a filthy apartment. Yet on departure day, someone knocked at 10:40am to remind us to leave. Suddenly, punctuality mattered. Hilarious. The flat stank of sewage, particularly the bathroom, with the smell spreading throughout. It was dusty, stained and clearly not properly cleaned. The duplex bathroom was especially bad: dangerously broken shower door, missing toilet flush button, broken shower holder and ants. We even spotted a lizard. At least he had the good sense to leave. There were no clean dishes, barely any toilet paper and paper-thin walls beside a party house. Smartr did nothing about the noise, leaving us to confront neighbours ourselves when our foreign phones couldn’t access the local complaint number. I complained repeatedly via Expedia, email and WhatsApp. Silence. Only after Expedia intervened did Smartr respond, offering cleaning two days into our stay and a makeshift shower-door repair the day before departure. This property needs better management, staff, cleaning, maintenance, ventilation, furniture, communication & basic quality control. The entire stay was uncomfortable from start to finish. Apparently customer service only begins once Expedia gets involved
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you!
Stayed 1 night in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Good
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities
Not good
Stayed 3 nights in Nov 2025
Verified review

4/10 Poor

The photos were great however they did not match the quality of the space. The bed was tiny. The towels old. The lack of parking left us searching for two hours in the pouring rain with little to no assistance. The location is next to a busy road which you hear throughout the… way overpriced. We have stayed multiple times in Madrid and never had this poor service. Not to mention they entered our place without permission after we had checked in to drop off a small dog bed and dog bowls. Nice gesture for the €30 per few however we already
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Wasn't clear that check-in information and entry details would be done through WhatsApp... please make email notifcations of how communication and entry will be done in the future.
Stayed 1 night in Mar 2025
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
Be aware that if you are coming in summer, you may sleep hot! The property claims to have air conditioning in all rooms, but it's a false claim. One of the rooms didn't have an AC. When I messaged management, they told me that I could use the split unit in the living room to cool the room, which is about 25 feet away! Of course, I had to sleep hot for four nights... When I told them about the claim of all rooms having AC (air conditioner), they didn't bother to reply to me anymore! The property was alright, but for $1k for four nights, I didn't expect to sleep in a hot room.
Stayed 4 nights in Jul 2025
Verified review

6/10 Okay

Disliked: Amenities
Hubo una fiesta un día desde las 5pm hasta las 7am del día siguiente y por más que hice y contacté a los propietarios y nk hicieron nada
Stayed 2 nights in Aug 2026
Verified review

2/10 Terrible

Inpossible to contact the owner ... and poor online service ... also smart system doesn't work for me , so never have my key passcode , so Expidia relocate me to another hotel.
Stayed 2 nights in Jun 2026