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Mercure Madrid Centro

Property class: 4

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A modern interior with a reception desk, a lounge chair, and a textured wall with the 'Mature' logo. - Mercure Madrid Centro (Madrid)
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A modern room with a blue sofa, a round wooden table, a large TV screen displaying a statue, and a window with a view of buildings. - Mercure Madrid Centro (Madrid)
Daily buffet breakfast for a fee - Mercure Madrid Centro (Madrid)
A man sitting on a modern lounge chair in a hallway with a textured wall and a sign that reads 'Mercure.' - Mercure Madrid Centro (Madrid)
Located close to Puerta del Sol and Gran Via, Mercure Madrid Centro provides a coffee shop/cafe, dry cleaning/laundry services, and car rentals on site. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar and a business center.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Free WiFi
  • Air conditioning
  • Parking available
  • Business services
  • Bar

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Room, 1 Double Bed

Room, 1 Double Bed | Premium bedding, down comforters, minibar, in-room safe

Room, 1 Double Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room, 1 Twin Bed

A hotel room with a large bed, a bedside table, a lamp, and a framed picture on the wall.

Twin Room, 1 Twin Bed

9.0 out of 10
Wonderful
(4 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed with Sofa bed

A hotel room with two beds, a nightstand, a lamp, and a painting on the wall.

Standard Room, 1 Double Bed with Sofa bed

9.0 out of 10
Wonderful
(17 reviews)
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Room, 1 Twin Bed

A hotel room with a bed, a desk, and a lamp.

Room, 1 Twin Bed

9.8 out of 10
Exceptional
(6 reviews)
  • 16 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Superior Twin Room, 1 Twin Bed

A hotel room with a large bed, a bedside table, a lamp, and a framed picture on the wall.

Superior Twin Room, 1 Twin Bed

8.8 out of 10
Excellent
(3 reviews)
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Junior Suite, 1 King Bed with Sofa bed

Junior Suite, 1 King Bed with Sofa bed | Premium bedding, down comforters, minibar, in-room safe

Junior Suite, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

About the neighborhood

Located in Madrid Centro, a neighborhood in Madrid, Mercure Madrid Centro is in the entertainment district and near a metro station. Royal Palace of Madrid and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and San Miguel Market. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Guests love the hotel's location for the sightseeing. Visit our Madrid travel guide
Map
Lope De Vega 49, Madrid, Madrid, 28014

What's nearby

  • A historic building with classical architecture, a well-maintained lawn, and a statue.
    National Prado Museum
    2 min walk - 0.1 miles
  • An art gallery with a large classical painting on the left wall and several smaller framed artworks on the right.
    Thyssen-Bornemisza National Museum
    2 min walk - 0.1 miles
  • A fountain with lions and a statue, surrounded by buildings and flags.
    Plaza de Cibeles
    8 min walk - 0.5 miles
  • A cityscape at dusk with historic buildings, a prominent Rolex store, and a busy street.
    Gran Via
    8 min walk - 0.5 miles
  • A public square with a fountain, surrounded by lush greenery and historic buildings.
    Puerta del Sol
    11 min walk - 0.6 miles

Getting around

  • Anton Martin Station
    6 min walk
  • Madrid Atocha Station
    12 min walk
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    19 min drive

Restaurants

  • Café Prado
    6 min walk
  • VIPS
    3 min walk
  • Faborit
    4 min walk
  • Murillo Café
    5 min walk
  • Etual Café
    4 min walk

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Petit Palace Puerta del Sol
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  • Free WiFi
  • Air conditioning
  • Breakfast available
9.2 out of 10, Wonderful, 1,001 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (EUR 31.50 per night)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 474 square feet of conference space
  • Business center
  • Computer station
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (31 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch HDTV with satellite channels

Food and drink

  • Champagne service
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 per person
  • Covered self parking fee: EUR 31.5 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Frequently asked questions

Is Mercure Madrid Centro pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 31.5 per night. Limited spots are available.

What time is check-in at Mercure Madrid Centro?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Mercure Madrid Centro?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Mercure Madrid Centro located?

Located in Madrid Centro, this hotel is within a 5-minute walk of Paseo del Prado and National Prado Museum. Gran Via and El Retiro Park are also within 10 minutes. Anton Martin Station is 6 minutes by foot and Estación del Arte is 8 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Madrid Centro Reviews

8.6

Excellent

9.2

Cleanliness

9.2

Location

8.8

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 479 out of 1004 reviews
Rating 8 - Good. 392 out of 1004 reviews
Rating 6 - Okay. 96 out of 1004 reviews
Rating 4 - Poor. 24 out of 1004 reviews
Rating 2 - Terrible. 13 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

Evelyn

Liked: Cleanliness, amenities, property conditions & facilities
Location was fantastic for all we wanted to see and do. Our room was clean and the staff were friendly and helpful.
Stayed 5 nights in Nov 2025
Verified review

8/10 Good

Rouzbeh

Liked: Cleanliness, staff & service
Very good location, friendly staff, good neighborhoods, old building
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near Prado and comfortable.
Stayed 1 night in Feb 2024
Verified review

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, clean and the staff es friendly and helpful in helping us choose restaurants and local activities. We’ll stay here again!
Verified review

8/10 Good

Elizabeth Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please note my stay was moved by the hotel to the Hilton, as there was a maintenance issue at the Mercure. Staff handled this efficiently and with excellent communication
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Rosalinda A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, efficient, and kind staff. It’s in a safe and quiet area and there are a lot of good restaurants around.
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel which I found really quiet at night. A good location for getting the Airport Bus and walking to the hotel. Everywhere worth seeing in central Madrid is walkable from the hotel. And what a beautiful city it is. Whilst the royal palace is the main attraction and well worth booking a tour round, the city itself is really enjoyable to wander around looking at the lovely buildings that are beautifully painted with decorative art and spend time in the many gorgeous plazas. The only downside of this location is the hill you have to walk up to reach the city centre, but if you're fit it's not a problem!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Gary

Liked: Amenities
Close to central sites. Staff was super friendly. Breakfast was excellent
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Biljana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, clean hotel. Attentive and friendly staff. Location - just perfect.
Stayed 3 nights in Aug 2023
Verified review

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in the art triangle in Madrid. Close to Metro stations, art museums, Parque de el Retiro, Jardin Botanico, and a reasonable walk to the Plaza Mayor. Nice coffee shops in the area, too. Hotel was clean, quiet, and staff was very helpful with restaurant reservations and getting taxis. Not a fancy place, but reasonably priced and had everything we needed for a comfortable stay.
Stayed 5 nights in Sep 2025
Verified review

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, modern and clean. Great location, easy walk to train station. Bed was comfortable, shower water pressure was great. Staff is very friendly and helpful. Would definitely stay again.
Stayed 2 nights in Mar 2024
Verified review

8/10 Good

DEVIDAS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the arts precinct, and we found some great restaurants in the surrounding streets. Breakfast was generous and there were a few different choices each day. Our stay was for 4 nights.
Stayed 4 nights in Apr 2025
Verified review

10/10 Excellent

Lindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Another great location

A great location in Madrid! We were pleasantly surprised with the beauty of Madrid!! Such lovely buildings and plenty of luscious green gardens…also many great bars and restaurants nearby!
Stayed 2 nights in Jun 2024
Verified review

6/10 Okay

Charles

Liked: Cleanliness
Disliked: Staff & service
Not a friendly staff and tiny elevators, but excellent location in the museum district.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay! We’ll be back!

Perfect location in Barrio de las Letras. Close to the main train station and metro. Reception managers were kind, helpful and professional. Room was very clean and comfortable. Breakfast had a great selection and very kind attendants.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for going to the Prado. We travelled with older relatives and this let us spend the whole day in the museum. Awesome kind staff, too, thanks Mercure Centro team!
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

ANN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property! The room was very spacious and comfortable, fantastic bathroom, lovely terrace. The breakfast was a little sub-par in terms of things not being well stocked but otherwise everything was perfect.
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best for a Paseo del Arte visit to Madrid

Room and entire hotel were spotlessly clean. Staff very attentive: we had a drain clog in our shower late at night and they moved us efficiently to another room. Location is perfect for Madrid museum visits -- directly across the Paseo from the Prado and 5-10 minute walks to the Thyssen and Reina Sophia. Lots of great restaurants within a 5-10 minute radius.
Stayed 5 nights in May 2025
Verified review

10/10 Excellent

Eloy

Liked: Cleanliness, staff & service, property conditions & facilities
Very well situated. Good services. Absolutely clean
Stayed 1 night in Oct 2023
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities

Nice location for moderate price

Great location, Prado gallery 5 min walk, a lot of restaurants around. Uncomfortable bed but room itself in a good condition. We asked for a silent room and it was provided.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Lucero

Liked: Cleanliness, amenities, property conditions & facilities
Amazing Stay – Can’t Wait to Come Back! From the moment I walked in to check in until the moment I checked out, the staff was absolutely amazing. I had tons of questions about the city and getting around, and everyone was incredibly friendly, patient, and helpful. Their recommendations made exploring so much easier! My room was spotless, and housekeeping did a fantastic job throughout my stay. The amenities were great as well — everything I needed was right there. The location couldn’t have been better. It’s right in the middle of many popular tourist spots, all within walking distance, which made sightseeing super convenient. Overall, I had a wonderful experience and will definitely be staying here again!
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Himanshu

Liked: Cleanliness, staff & service
Nice small hotel close to the Prado museum. The staff was super friendly and helpful. The room was fine, just a little small. Walls are thin and there was a bit of a noise until late at night likely from outside the room since I was close to the elevator. Breakfast was decent. All in all nice place to stay if you are going to spend a lot of time at attractions like Prado and around.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

María Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's well located, within walking distance to main sites like Alcala, Serrano streets, gran via etc. The only thing I didn't like was the noise from the other floors it was very loud and every day. Other than that it's great.
Stayed 2 nights in Aug 2023