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Hotel Puerta América

Property class: 5 and above

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Photo gallery for Hotel Puerta América

An outdoor seating area with sofas and tables, umbrellas, and potted plants. - Hotel Puerta América (Madrid)
A multi-story hotel with a modern design, featuring a prominent central entrance and balconies on each floor. - Hotel Puerta América (Madrid)
A modern hotel lobby with a mix of seating areas, a reception desk, and a bar. - Hotel Puerta América (Madrid)
A modern outdoor pool area with lounge chairs and seating, surrounded by a building with large windows and a red roof. - Hotel Puerta América (Madrid)
A modern bar area with a central island, bar stools, and patterned wall designs. - Hotel Puerta América (Madrid)
You can look forward to a poolside bar, a rooftop terrace, and a coffee shop/cafe at Hotel Puerta América. Be sure to enjoy breakfast, lunch, dinner, and light fare at the two on-site restaurants. Free in-room WiFi is available to all guests, along with a garden and a library.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite

A modern living room with red walls, a flat-screen TV, and black leather sofas.

Junior Suite

8.0 out of 10
Very good
(1 review)
  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite

A modern hotel room with a bed, a glass partition, and a view of a cityscape.

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Zaha Hadid Space Club

A modern bedroom with a curved bed, a flat-screen TV, and a large window.

Zaha Hadid Space Club

9.8 out of 10
Exceptional
(9 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Room

A modern bathroom with a patterned shower curtain, a white sink, and a chair.

Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Junior Suite

A modern interior with a reception desk, a bench, and a hanging light fixture.

Junior Suite

  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

View all photos for Executive Suite

A modern hotel room with a bed, a glass partition, and a view of the cityscape.

Executive Suite

  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Deluxe Room

A modern hotel room with a large bed, a vanity with two mirrors, and a dark accent wall.

Deluxe Room

9.0 out of 10
Wonderful
(67 reviews)
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Chamartín, a neighborhood in Madrid, Hotel Puerta América is in the entertainment district and near the airport. Puerta de Alcalá and Plaza de Cibeles are notable landmarks, and travelers looking to shop may want to visit Gran Via and Paseo de la Castellana. Looking to enjoy an event or a game? See what's going on at Bernabéu Stadium or Movistar Arena. Visit our Madrid travel guide
Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002

What's nearby

  • A statue of a man holding a bird in front of a large, ornate building with arches.
    Plaza de Toros de Las Ventas
    18 min walk - 1.0 mile
  • A street with historic buildings, a prominent church with a golden dome, and a clear sky.
    Calle de Alcalá
    20 min walk - 1.1 miles
  • A modern plaza with a central monument, surrounded by contemporary buildings with glass facades.
    Paseo de la Castellana
    3 min drive - 1.1 miles
  • A large, empty stadium with blue seats and a green field.
    Bernabéu Stadium
    4 min drive - 1.4 miles
  • Torres Blancas
    3 min walk - 0.2 miles

Getting around

  • Cartagena Station
    3 min walk
  • Nuevos Ministerios Station
    5 min drive
  • Adolfo Suarez Madrid-Barajas Airport (MAD)
    19 min drive

Restaurants

  • Mega Fénix
    6 min walk
  • La Taberna del Cardenal
    4 min walk
  • Reblochón
    4 min walk
  • Santanera Speciality Coffee
    8 min walk
  • Pick Up Express
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool
  • Stereo

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from May 20 to June 14:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 60.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 30 for adults and EUR 12.50 for children
  • Self parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June 23 to September 15
Pool access available from 11:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Children under 18 years old are not allowed in the fitness facility without adult supervision

Frequently asked questions

Does Hotel Puerta América have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 11:00 AM–8:00 PM. The pool is closed seasonally each year from May 20 to June 14.

Is Hotel Puerta América pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for EUR 30.00 per day. Extended parking is available for EUR 30.00 per night.

What time is check-in at Hotel Puerta América?

Check-in begins at 3:00 PM.

What time is check-out at Hotel Puerta América?

Check-out is at noon.

Where is Hotel Puerta América located?

This family-friendly Madrid hotel is located near the airport, within 1 mi (2 km) of Golden Mile and Paseo de la Castellana. Bernabéu Stadium and El Retiro Park are also within 2 mi (3 km). Cartagena Station is only a 3-minute walk and Prosperidad Station is 9 minutes.

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Reviews

Hotel Puerta América Reviews

8.6

Excellent

9.2

Cleanliness

7.6

Location

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 560 out of 1002 reviews
Rating 8 - Good. 274 out of 1002 reviews
Rating 6 - Okay. 97 out of 1002 reviews
Rating 4 - Poor. 50 out of 1002 reviews
Rating 2 - Terrible. 21 out of 1002 reviews

Reviews

Verified review

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really cool room - the whole thing was one big circle. Close to the subway. Would stay again!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Yuenkie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very unique hotel. Every floor is influenced by a different architecture/style. Our room was spacious and very clean. We had two showers in the bathroom! A first for us. Hotel is perfect if you are going to Madrid for a concert at the Metropolitano stadium. It's on the same train line.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Brian

Liked: Amenities
I stayed here for the second time. The buffet and room were 5 stars. My wife and I were jet lagged and we walked out early Monday morning after breakfast to look at the pool. There was no sign saying the deck was closed. A woman started shouting at us and was unhinged. We left and apologized but nobody seemed to care. I understand doing maintenance to your property but don’t yell at your guests. Don’t think I will return if walking into a pool deck gets me yelled at. It’s still a special property near the airport.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Ferney

Liked: Cleanliness, staff & service, amenities
Nice location, i would stay here again
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a fantastic hotel. Great rooms, comfy beds and the decor on each floor is amazing. The staff are exceptionally friendly and helpful too. The observatory bar and resteraunt has great veiws over the city and the hotel is only 15mins from the siaport by taxi and has a metro station conveniently located 150m away. Will be staying again, its faultless.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Hilda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel and location was perfect! Very clean room!
Stayed 2 nights in Jul 2025
Verified review

6/10 Okay

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building’s architecture is absolutely amazing, and the staff here are great—very welcoming and helpful. However, the rooms themselves fell short. They feel incredibly basic for a hotel of this caliber. There is no coffee or tea maker inside the room, which was a disappointment. Space-wise, the room layout is not ideal. The design makes the room very narrow, leaving very little space for luggage. We only had one suitcase and two backpacks, and it already felt incredibly cramped. Because of the tight space, I would only recommend staying here for a maximum of two nights.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities
Very helpful staff and beautiful interior design. A unique stay in Madrid.
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Alastair

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, brilliant location, welcoming staff, amazing facilities and a great pool area!
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Trutz

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect the rooms was so beautiful
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

keith

Liked: Cleanliness, amenities, property conditions & facilities
Stayed here multiple times. Staff, location and amenities are great. Only negative, is the lighting controls in the bedroom are a nightmare.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Maria Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, friendly staff, good amenities
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Octavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

LUIS G

Liked: Cleanliness, amenities, property conditions & facilities
My stay was excellent! The staff were incredibly kind, courteous, and helpful. The room was spotless and very comfortable. I also want to thank them for serving the best breakfast in Madrid — delicious and beautifully presented. Highly recommended!
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Eileen

Liked: Cleanliness, amenities, property conditions & facilities
A really unique hotel with designer rooms and ver friendly and helpful reception staff. A really comfy bed, great shower and very quiet.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Andrea M.

Liked: Cleanliness, staff & service, property conditions & facilities
Good location, nice and unique property
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff. Food could have been better and gym equipment basic
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Josselyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was kind & helpful. Rooms were always kept clean & they would replace our towels, bed sheets, etc! Also it is very close to the metro station which is super convenient when exploring Madrid!
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Adrianna

Liked: Cleanliness, staff & service
Very friendly staff at the reception
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Daniel Adam Horan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic hotel, well located and with Friendly & helpful staff. Highly recommend.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
The hotel is situated in a residential neighborhood with a Metro stop just 2 blocks away so it was very easy to get around. The staff is very professional and the rooms were well appointed.
Stayed 2 nights in Jun 2025
Verified review

8/10 Good

keith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, a little quirky but overall a great hotel. You do need an instruction manual to operate the lights in the room :)
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024