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ibis Mackay

Property class: 4

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Photo gallery for ibis Mackay

A modern hotel with a prominent 'HOTEL' sign, a covered entrance, and a visible 'Mark' sign in the background. - ibis Mackay (South Mackay)
A modern lounge area with a sofa, armchairs, and a coffee table. There is a large digital display on the wall and a view of the outside through large windows. - ibis Mackay (South Mackay)
A bar area with shelves of wine bottles and a rack of wine glasses. - ibis Mackay (South Mackay)
Meeting facility - ibis Mackay (South Mackay)
A modern bar area with a bar counter, stools, and a television screen displaying sports. - ibis Mackay (South Mackay)
Consider a stay at ibis Mackay and take advantage of a terrace, a coffee shop/cafe, and a garden. The on-site Modern European cuisine restaurant, TurBARlence, offers breakfast, brunch, lunch, dinner, and al fresco dining. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, desk, chair, kitchenette, and a TV.

Standard Room, 1 King Bed

8.4 out of 10
Very good
(15 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a desk with a chair, a wardrobe, and a television.

Standard Room, 1 Queen Bed

8.4 out of 10
Very good
(48 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 1 Queen Bed

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Superior Room, 1 Queen Bed

  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free wired internet

View all photos for Superior Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a wardrobe, and a large window.

Superior Room, 2 Twin Beds

8.8 out of 10
Excellent
(5 reviews)
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free wired internet

View all photos for Room, 1 Queen Bed, Accessible (Accessible)

A hotel room with a bed, a TV, a desk with a chair, a closet, and a shower area.

Room, 1 Queen Bed, Accessible (Accessible)

  • Sleeps 3
  • 1 Queen Bed
  • Free wired internet

Superior Room, 1 King Bed (High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the neighborhood

South Mackay, a neighborhood in Mackay with good airport proximity, is home to ibis Mackay. Artspace Mackay and Greenmount Homestead are cultural highlights, and some of the area's activities can be experienced at Mackay Leisure Centre and Black Springs Golf Club. Looking to enjoy an event or a game while in town? See what's happening at Mackay Basketball Stadium or BB Print Stadium. Visit our Mackay travel guide
Map
Christensen Crescent, Mackay Airport, South Mackay, QLD, 4740

What's nearby

  • Mackay Regional Botanic Gardens
    5 min drive - 2.6 miles
  • Harrup Park
    6 min drive - 3.0 miles
  • BB Print Stadium
    6 min drive - 3.0 miles
  • Mackay Leisure Centre
    6 min drive - 3.2 miles
  • Great Barrier Reef Arena
    6 min drive - 3.2 miles

Getting around

  • Mackay Station
    4 min drive
  • Mackay, QLD (MKY)
    3 min drive

Restaurants

  • McDonald's
    6 min drive
  • KFC
    6 min drive
  • McDonald's
    7 min drive
  • BP
    8 min drive
  • The Cheesecake Shop Mackay
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: AUD 11 to 25 for adults and AUD 11 to 25 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • TurBARlence

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2015
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with cable channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Energy-saving switches used
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: AUD 60

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately AUD 11 to 25 for adults, and AUD 11 to 25 for children
  • Late check-out fee: AUD 60 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property class

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Frequently asked questions

Does ibis Mackay have a pool?

Yes, this property has an outdoor pool.

Is ibis Mackay pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at ibis Mackay?

Check-in start time: 2:00 PM; Check-in end time: midnight.

What time is check-out at ibis Mackay?

Check-out is at 10 AM. Late check-out is available for AUD 60 (subject to availability).

Where is ibis Mackay located?

Located in South Mackay, this hotel is within 3 mi (5 km) of Bakers Creek Conservation Park, Mackay Basketball Stadium, and BB Print Stadium. Harrup Park and Great Barrier Reef Arena are also within 3 mi (5 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ibis Mackay Reviews

8.8

Excellent

9.2

Cleanliness

8.0

Location

9.0

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 339 out of 615 reviews
Rating 8 - Good. 188 out of 615 reviews
Rating 6 - Okay. 48 out of 615 reviews
Rating 4 - Poor. 25 out of 615 reviews
Rating 2 - Terrible. 15 out of 615 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Clean ,right beside airport and staff were so helpful! Good restsurant that did room delivery!all you need after a long day travelling!
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient location, good facilities
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a very enjoyable stay. The room was clean, tidy, and well-presented, with comfortable beds and everything we needed. The staff were friendly, welcoming, and happy to help whenever we had questions. There was plenty of convenient parking, which made coming and going easy. Overall, the motel was quiet, comfortable, and great value for money. I would happily stay here again and recommend it to other travellers.
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay for a night while in transit. Handy location next to airport terminal. Deep fryer was out of action so restaurant had limited options. Would stay again.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked this property I didn't look at the location well besides the name of the Hotel Group and City. In the end the location was perfect for what we needed, easy to find and had everything we needed. The restaurant on site was extremely handy also.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location. Well kept rooms.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, great location nice breakfast!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Good facilities and restaurant
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff and amenities
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick and easy access from Mackay airport. Clean, modern, quiet and comfortable rooms. Nice dining and bar area.
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
the room was clean and the staff were exemplary
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very courteous and the hotel was clean and cool.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities
Room was spotless, no noise from other guests or outside of the hotel.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The room was very comfortable and suited my needs perfectly.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for an overnight stay right at the airport for those early departures or late arrivals. Very clean comfortable room and bar and restaurant are great
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic and the room was very comfortable and clean.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Thankyou for our awesome stay ,your team was amazing with your hospitality and our meals where done to Perfection.
Stayed 3 nights in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Room was clean.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to the airport
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean comfortable stay

Perfect spot for a 1 night stay before an early flight. Perfectly clean and comfortable and a great meal.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very impressive Deluxe Queen was great Also had a good meal in the restaurant
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Only there for one night but loved it nice room had a great meal and beer what more do you want
Stayed 1 night in Oct 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very reliable comfortable and quiet rooms.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, room comfort

Comfy bed, wonderful sleep

Bed was super comfortable, room was dark, service was great. Would stay again .
Stayed 1 night in Nov 2024