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Novotel Maastricht

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Photo gallery for Novotel Maastricht

A hotel entrance with a glass door, a black mat, and two large potted plants. - Novotel Maastricht (Maastricht)
A hotel with a swimming pool, outdoor seating, and a clear blue sky. - Novotel Maastricht (Maastricht)
Exterior - Novotel Maastricht (Maastricht)
A wall-mounted planter with hanging plants, a Samsung dishwasher, and a wooden cabinet below. - Novotel Maastricht (Maastricht)
An indoor dining area with round tables, chairs, and potted plants. - Novotel Maastricht (Maastricht)
Luxury
4.5 star property
8.4

Very good

Luxury family-friendly hotel connected to the convention center

You can look forward to a terrace, a garden, and a playground at Novotel Maastricht. The on-site restaurant, Restaurant Winners, offers breakfast, lunch, dinner, and pool views. Free in-room WiFi is available to all guests, along with an arcade/game room and dry cleaning/laundry services.

Popular amenities

  • Pet friendly
  • Free WiFi
  • Parking available

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Double Bed, Garden View

A hotel room with a bed, bedside table, desk, chair, and a painting on the wall.

Deluxe Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, a TV, and a painting on the wall.

Superior Room, 1 Double Bed

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

View all photos for Superior Double Room, 1 Double Bed with Sofa bed

A hotel room with two beds, a desk, a chair, a TV, and a painting on the wall.

Superior Double Room, 1 Double Bed with Sofa bed

8.8 out of 10
Excellent
(28 reviews)
  • Garden view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free wired internet

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a bed, a desk, a television, and a lamp.

Standard Double Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free wired internet

About the neighborhood

Located in Scharn neighborhood, Novotel Maastricht is connected to the convention center. Market and Valkenburg Christmas Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hoge Kempen National Park and Negenoord-Kerkeweerd Nature Reserve. Traveling with kids? Consider Centre Ceramique, or check out an event or a game at De Geusselt Stadium. Take an opportunity to explore the area for outdoor excitement like cave exploring. Visit our Maastricht travel guide
Map
Sibemaweg 10, Maastricht, 6227 AH

What's nearby

  • A building with a yellow tower and banners on the side.
    Bonnefanten Museum
    18 min walk - 1.0 mile
  • A historic building with a clock tower, flags, and flower boxes.
    Market
    8 min drive - 2.9 miles
  • Mecc Maastricht
    14 min walk - 0.8 miles
  • Maastricht Exhibition and Congress Centre
    14 min walk - 0.8 miles
  • De Geusselt Stadium
    19 min walk - 1.0 mile

Getting around

  • Maastricht Randwyck Station
    14 min walk
  • Maastricht (MST-Maastricht - Aachen)
    11 min drive

Restaurants

  • MECC Maastricht
    16 min walk
  • Hotel NH Maastricht
    16 min walk
  • Chinees Restaurant A La Wong
    14 min walk
  • Bar Bistro Saam
    17 min walk
  • Ontbijtzaal - Van der Valk Hotel
    5 min walk

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  • Free WiFi
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Self parking on site (EUR 14 per night)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant Winners

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Children's pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • Baby monitor
  • Children's games
  • Children's pool
  • In-room crib
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 1,940 square feet of conference space
  • 8 meeting rooms
  • Business center
  • Computer station

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1"on-site accessible parking spaces 1", on-site accessible parking spaces
  • Elevator (68 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 4 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1988
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Locally sourced food prioritized
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in time starts at 3:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 10:30 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 25.00 per pet, per night

Service animals are welcome, and are exempt from fees

Welcoming dogs only

Children and extra beds

Children are welcome

2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are not available

Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: EUR 50 per stay
  • A tax is imposed by the city: EUR 6.75 per person, per night
  • Service fee: EUR 3 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25.00 per person
  • Self parking fee: EUR 14.00 per night
  • Pet fee: EUR 25.00 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

The seasonal pool will be open from May to October
Pool access available from 9 AM to 9 PM
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 4 star Superior and is displayed on this page as 4.5 stars.

Frequently asked questions

Does Novotel Maastricht have a pool?

Yes, this property has a seasonal outdoor pool and a children's pool. Pool access is from 9 AM–9 PM.

Is Novotel Maastricht pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 25.00 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for EUR 14.00 per night.

What time is check-in at Novotel Maastricht?

Check-in begins at 3:00 PM. Late check-in is available during limited hours.

What time is check-out at Novotel Maastricht?

Check-out is at 10:30 AM.

Where is Novotel Maastricht located?

This family-friendly Maastricht hotel is located in a shopping district, within 1 mi (2 km) of Mecc Maastricht, Centre Ceramique, and Bonnefanten Museum. Hoge Brug and Helpoort are also within 1 mi (2 km). Maastricht Randwyck Station is 14 minutes by foot and Maastricht (ZYT-Maastricht Train Station) is 17 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Maastricht Reviews

8.4

Very Good

8.6

Cleanliness

7.2

Location

8.6

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 302 out of 892 reviews
Rating 8 - Good. 444 out of 892 reviews
Rating 6 - Okay. 109 out of 892 reviews
Rating 4 - Poor. 20 out of 892 reviews
Rating 2 - Terrible. 17 out of 892 reviews

Reviews

Verified review

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great experience at this hotel. The staff were extremely friendly, welcoming, and always willing to help. One detail I particularly appreciated was the breakfast. Guests can choose from three different breakfast options depending on how hungry they are. Overall, a very pleasant stay, and I would be happy to return.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location, friendly staff, excellent breakfast and clean
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Beverly

Liked: Cleanliness, amenities, property conditions & facilities
Friendly service, peaceful stay
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Jeroen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent service
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely family hotel with excellent staff and a very nice outdoor pool.
Stayed 5 nights in Aug 2024
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel
Stayed 4 nights in May 2025
Verified review

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reception staff was fabulous. Welcoming, friendly and very helpful. Hotel was in a great location from the city, only a 30 minute safe and pleasant walk.
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
We always stay here when in Maastricht when visiting our children who are studying at the university of Maastricht
Stayed 2 nights in Oct 2023
Verified review

10/10 Excellent

Florin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. The restaurant was a 7 out of 10
Stayed 1 night in Dec 2024
Verified review

8/10 Good

Sumaya

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff was very friendly. The hotel is very basic but clean. We will stay here again the next time in Maastricht
Stayed 7 nights in Aug 2023
Verified review

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for 3 nights very comfortable. Good breakfast. Staff were outstanding so friendly and helpful. Room was great. Some areas of hotel are a bit tired but not a problem. We would definitely stay again
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were GREAT. Reception, Breakfast, cleaning. There is a pool but we didn’t have time, nor the gym. About €13 Uber from town. Interior isn’t modern. It was a good family stay.
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stop over

Great short stay on our way home from holiday. Staff were very welcoming and the room was clean. A little out from the center which is great for driving through, not much for restaurants near by and kitchens close early. We were able to get delivery to hotwl whichwas perfectly fine!
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Vlad

Liked: Cleanliness, staff & service, amenities
Relatively clean. Beds could be better and the window only partially opens.
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful Staff. Playground could do with some refreshment.
Stayed 1 night in Jul 2024
Verified review

6/10 Okay

Evert

Liked: Cleanliness, staff & service
This is a typical Novotel, slightly dated and tired, dressed concrete look. The kind of hotel one only uses to sleep and have breakfast. If these are the only benefits you’re after in a hotel, this offers quite ok value for your Euro. Staff is friendly and supportive
Stayed 1 night in Sep 2023
Verified review

8/10 Good

Peter de

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location walking distance from historic district. Surprised there was an extra charge for parking. I guess I didn’t distinguish between free parking and parking available when I booked. It’s not free
Stayed 2 nights in Sep 2024
Verified review

8/10 Good

Liz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent, Good price, Great Service, Easy Parking

For the relatively cheap price this was an excellent one night stay in a superior double room. Bed was comfy, plenty of pillows, good seating, easy car parking (should be free), friendly and efficient service. We had a meal in the restaurant - the drinks and food came super quick and dinner was very tasty (fish n chips). The waiter / chef was awesome - friendly, efficient, professional, quick, multi tasker and well presented. Issues with our stay - we had to run the shower for about 5 or more minutes before it got to the right temperature - pressure wasn’t that great. The other issue was the pool being shut just because it was raining. Really? Would we get wet or something?
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Jen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The worst Novotel I’ve been!

I booked this hotel late at 20.30 on our way to Amsterdam. We haven’t been in Maastricht before and chose to stay at this Novotel as we used to booked Accor/Ennismore in the past and the reviews seems to be ok. I’ve informed the front desk that we will arrive late at 23.15. The front desk replied quick and reconfirmed the late arrival. The check-in went smooth, signed a liability form and paid the bill. The room however was not made for a family, double room superior with sofa bed for 2 small children. We were told to pull the sofa out and find the pillows in the room, only to find out that the sofa looks used from previous guests! Yuck! I complained but the late shift staff were not helpful at all. 3 women discussing in the back office and in the end I had to fix the sofa bed at 23.30 by myself carrying the duvets, pillows & backpack from the reception with 2 small children! The receptionist offered to assist though with carrying but I expected a finish made bed and sofa bed for 4 pax at the arrival. This is not acceptable from a 4 star hotel and not used from previous Novotel at all! Unfortunately this is the last time at a Novotel! P.S. Please throw or upcycle the bed sheets with holes.
The ready made sofa bed for children after pulling down the sofa.
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and food
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, fantastic location
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Bernie

Liked: Cleanliness, property conditions & facilities
Great hamburger! Pool could be warmer but very happy with my stay
Stayed 1 night in May 2025
Verified review

8/10 Good

Jelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place for an overnight stay. Close to center
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff that were happy to help when needed. Pool was lovely given the hot temperatures. Access to hired bikes that we enjoyed using and seeing the beautiful Maastricht surroundings.
Stayed 7 nights in Aug 2025
Verified review

10/10 Excellent

Emilio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast options. Even some American-specific options. Parking was all automated and gated. Very convenient which is not always the case in this part of the world. HVAC was quiet and efficient. Some older hotels have no A/C so this was nice. Great bed and bedding.
Stayed 4 nights in Oct 2025