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The Grand Palace Hotel

Property class: 2.5

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Photo gallery for The Grand Palace Hotel

A multi-story hotel with a prominent sign reading 'Grand Palace Hotel.' - The Grand Palace Hotel (Lusaka)
A swimming pool with a table and a cup of coffee in the foreground. - The Grand Palace Hotel (Lusaka)
A hotel room with a large bed, a desk, a chair, and a TV. - The Grand Palace Hotel (Lusaka)
An outdoor seating area with tables and chairs, a brick building with a sign reading "PICCOLA ROMA," and potted plants. - The Grand Palace Hotel (Lusaka)
A bar area with wooden chairs, a counter with various bottles, and a payment terminal. - The Grand Palace Hotel (Lusaka)
At The Grand Palace Hotel, you can look forward to free English breakfast, laundry facilities, and 2 bars. Treat yourself to a Swedish massage, a facial, or a body treatment at Saraya Spa and Salon, the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Eritrean cuisine. In addition to a 24-hour gym and a conference center, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room

A hotel room with a bed, a desk, a chair, a TV, and a lamp.

Standard Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Room

Deluxe Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

A living room with a sofa, a wooden cabinet, a television, and a door.

Family Room

  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Twin Room

A hotel room with two beds, an air conditioning unit, a wooden bench, and a painting on the wall.

Twin Room

  • City view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Lusaka is home to The Grand Palace Hotel. Lechwe Trust Art Gallery and Kabwata Cultural Village are cultural highlights, and travelers looking to shop may want to visit EastPark Mall and Pakati Sunday Market. Visit our Lusaka travel guide
Map
35376 Thabo Mbeki Rd, Lusaka, Lusaka Province

What's nearby

  • EastPark Mall
    5 min walk - 0.3 miles
  • Nu Metro Arcades Mall
    9 min walk - 0.5 miles
  • Mulungushi Confrence Centre
    16 min walk - 0.9 miles
  • Kenneth Kaunda International Conference Centre
    17 min walk - 0.9 miles
  • National Assembly of Zambia
    19 min walk - 1.0 mile

Getting around

  • Lusaka (LUN-Kenneth Kaunda Intl.)
    31 min drive

Restaurants

  • Dacapo
    7 min walk
  • Cremosa Ice Cream
    3 min drive
  • The Fat Chef
    7 min walk
  • Mint Agora
    15 min walk
  • Bo'jangles Pub & Grill
    3 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free English breakfast available daily 6:30 AM to 10:00 AM
  • 2 bars/lounges
  • 3 restaurants
  • Coffee and tea in common areas

Restaurants on site

  • Grand Sicilian Pizzeria
  • Lobby cafe and bar
  • Mesob EritrianRestaurant

Things to do

  • 24-hour gym
  • Full-service spa
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 2 buildings
  • 5 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch smart TV with digital channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Free bottled water
  • Freezer
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 30 per person (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does The Grand Palace Hotel have a pool?

Yes, this property has an outdoor pool.

Is The Grand Palace Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Grand Palace Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at The Grand Palace Hotel?

Check-out is at 10:00 AM.

Does The Grand Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30 per person applies.

Where is The Grand Palace Hotel located?

Situated in Lusaka, this spa hotel is within a 15-minute walk of EastPark Mall, Nu Metro Arcades Mall, and Pakati Sunday Market. Mulungushi Confrence Centre and Kenneth Kaunda International Conference Centre are also within 1 mi (2 km).

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Reviews

The Grand Palace Hotel Reviews

8.2

Very Good

8.2

Cleanliness

7.8

Amenities

8.4

Staff & service

7.4

Property conditions & facilities
Rating 10 - Excellent. 27 out of 58 reviews
Rating 8 - Good. 17 out of 58 reviews
Rating 6 - Okay. 8 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 4 out of 58 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and vey friendly staff, breakfast buffet was very good
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
For Zambia, this is a very good value fort money hotel, very close to good shopping
Stayed 1 night in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experiencie, specially for a family stay. Staff is very friendl.
Stayed 12 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the proximity to popular shopping spaces.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the breakfast menu
Stayed 6 nights in Oct 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff were very polite and helpful, but the hotel needs maintenance. My original room lacked hot water for a shower. I was told that this is a hotel-wide issue. I was able to get moved to a different room that did have hot water after several days and multiple attempts to get the situation resolved. My new room had hot water, but the shower did not drain properly, causing it to flood into the rest of the bathroom. The room also had ants and at least one roach. The breakfast buffet was excellent and the staff were all extremely polite and courteous although in some instances I requested something multiple times and nothing was done.
Stayed 9 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel at a very convenient location with lots of parking space. East Park Shopping mall is just five minutes walk. The big outdoor screen with authentic Italian pizza is perfect to catch up with all the latest sports events. The Ethiopian/Eritrean restaurant serve super delicious food. So addictive.
Stayed 8 nights in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service

Super front desk staff

Super front desk staff and bar staff. Good value.
Stayed 5 nights in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness
Friendly staff. Hot water not always available.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
I have stayed at this hotel many times over the last 4 years or so. It is a pity that Hotels.com has not always offered rooms, instead I have had to book through a competitor. It is very convenient, very close to East Park shopping mall. The hotel itself offers reasonable value with a guarded car park, though maintenance of the rooms need to be improved.
Stayed 1 night in Jan 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There were a few issues with my room when i arrived. Some things did not work. But the staff quickly attended to those issues and are an absolute blessing to this hotel. They are truly amazing and embody African hospitality.
Stayed 4 nights in Mar 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to East park and Archades mall.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Aug 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff and clean environment
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is an excellent hotel. Very good value for money, and extremely close to East Park Mall. I would definitely consider staying here again.
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, reasonable pricing for business travelers, excellent internet, relaxed environment. I thoroughly enjoyed my stay.
Stayed 2 nights in Feb 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, amenities
The room was average. Did have 24 hr power. The food was meh and a little over priced. The staff were absolutely amazing.
Stayed 7 nights in Jan 2026
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Staff & service
Emeldah at the front desk was excellent. Others can learn from her.
Stayed 4 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fairly new hotel very close to East Park Mall and Great East Road
Stayed 2 nights in May 2023
Verified review

2/10 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
In the bathroom, water is leaking from floor. I couldn't sleep because of the metallic noises coming from outside all night. The towels were also dirty, which was unpleasant.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

It is a good money value.
Stayed 1 night in Oct 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
The grand palace was truly a great hotel to stay in. The staff was very attentive to our needs. The location was great. The one drawback for us was the safe was on the very bottom and was impossible to get to unless you got down on the floor and for us older people that was impossible to do.
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
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Stayed 5 nights in Sep 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was okay though could be better
Stayed 3 nights in May 2025
Verified review

6/10 Okay

It was okay though it could have been better
Stayed 5 nights in Jun 2025