Lucerne Valley Vacations

Extremely disappointing experience. The hotel had a power outage for several hours, leaving the entire property—including the lobby, hallways, and stairs—completely dark, with no adequate emergency lighting or assistance for guests. I was staying on the fourth floor and had to use the stairs in the dark despite having knee pain. There was also no hot water, and the hotel provided no meaningful support during the outage. I understand power outages can happen, but the way this hotel handled the situation was unacceptable. Management should have been much better prepared to ensure guest safety and basic comfort.

Clean room; breakfast was great and we got to check in a couple hours early!!

The location was amazing and such a cute hotel! We will be coming back!

It was a fine experience 👍

Clean rooms and helpful staff