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Hotel Schlüssel

Property class: 2.5

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Photo gallery for Hotel Schlüssel

A restaurant with wooden tables and chairs, large windows, and hanging pendant lights. - Hotel Schlüssel (Lucerne)
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | View from room - Hotel Schlüssel (Lucerne)
A hotel room with a large bed, a desk with a chair, a window with a view of a building, and a radiator. - Hotel Schlüssel (Lucerne)
A hotel with a sign reading "Hotel zum Schüssel" and a restaurant sign below. - Hotel Schlüssel (Lucerne)
A hotel room with a large bed, a desk, a chair, a nightstand, and a window with curtains. - Hotel Schlüssel (Lucerne)
Located close to Franciscan Church and Jesuit Church, Hotel Schlüssel provides a terrace, an art gallery on site, and a shopping mall on site. The on-site Regional cuisine restaurant, Restaurant Schlüssel, offers breakfast, lunch, dinner, light fare, and kids' meals. Stay connected with free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Room service
  • Housekeeping
  • 24/7 front desk

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A room with a bed, a chair, a small table, and a wall-mounted picture frame.

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

9.2 out of 10
Wonderful
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

A bedroom with a bed, a desk, and a window with curtains.

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

10.0 out of 10
Exceptional
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

A hotel room with a bed, a desk, a chair, a window with a view of buildings, and a shelf with two apples.

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

8.0 out of 10
Very good
(6 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the neighborhood

Located in Lucerne, Hotel Schlüssel is in the city center and near a boardwalk/promenade. KKL Lucerne and Swiss Transportation Museum are cultural highlights, and some of the area's notable landmarks include Chapel Bridge and Lion Monument. Franciscan Church and Jesuit Church are two other places to visit that come recommended. Be sure not to miss outdoor adventures like mountain climbing and hiking/biking trails, or hop on a bike rental nearby and take a self-guided tour around the area. Visit our Lucerne travel guide
Map
Franziskanerplatz 12, Lucerne, 6003

What's nearby

  • A historic building with domed towers by a calm river reflecting a sunset sky.
    Jesuit Church
    3 min walk - 0.2 miles
  • A riverside town with historic buildings, a prominent tower, and a bridge over the water.
    Chapel Bridge
    5 min walk - 0.3 miles
  • A historic riverside town with a prominent red-roofed building and a reflection of the architecture in the calm water.
    Lucerne Town Hall
    6 min walk - 0.4 miles
  • A lake with boats, a mountain, and buildings in the background.
    KKL Lucerne
    9 min walk - 0.5 miles
  • A stone sarcophagus with a lion lying down, inscribed with text.
    Lion Monument
    14 min walk - 0.8 miles

Getting around

  • Lucerne (QLJ-Lucerne Train Station)
    9 min walk
  • Zurich Airport (ZRH)
    57 min drive

Restaurants

  • Mill'Feuille
    5 min walk
  • Hotel Anker
    3 min walk
  • Restaurant Opus
    2 min walk
  • Wirtshaus Taube
    1 min walk
  • Wirtshaus Bar Krienbrüggli
    1 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping mall

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Built in 1545
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before 11 AM

A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Access code, staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 15 October to 06 April
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 star Superior and is displayed on this page as 2.5 stars.

Frequently asked questions

Is Hotel Schlüssel pet-friendly?

No, only service animals are welcome at the property.

What time is check-in at Hotel Schlüssel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Hotel Schlüssel?

Check-out is at 11 AM. Late check-out is available for a fee.

Where is Hotel Schlüssel located?

Located in the heart of Lucerne, this hotel is within a 5-minute walk of Franciscan Church, Jesuit Church, and Chapel Bridge. Lucerne Town Hall and KKL Lucerne are also within 10 minutes. Lucerne (QLJ-Lucerne Train Station) is 9 minutes by foot and Lucerne Station is 9 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel Schlüssel Reviews

9.0

Wonderful

9.4

Cleanliness

9.4

Location

9.0

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 182 out of 275 reviews
Rating 8 - Good. 60 out of 275 reviews
Rating 6 - Okay. 20 out of 275 reviews
Rating 4 - Poor. 8 out of 275 reviews
Rating 2 - Terrible. 5 out of 275 reviews

Reviews

Verified review

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and helpful staff.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

FNU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Historic hotel in Lucerne. Has all the amenities (even a portable AC). Really nice restaurant/bar downstairs. Near the historic center of the city and the covered bridges.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Allison

Liked: Cleanliness, amenities, property conditions & facilities
This was the absolute cleanest, most comfortable hotel we stayed in in our European travels. We were very pleased! It was located close to the train station, lots of food options, and felt very safe and secure.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room and bathroom was a nice size as well- big enough for my very tall husband to appreciate it! The bed and pillows were wonderfully comfortable. The air conditioning was an added comfort. Great place and super friendly staff!
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent centralized location and beautiful lodging.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Excellent air conditioning. Nice that they had so many bottles of water available. Comfortable bed. Clean properly.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location, clean rooms and good place to stay.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Regina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious clean room with AC. That was a life saver this hot August in Lucerne!! Location is excellent and close to shops, cafes and train station. Everything within walking distance. Hotel is a self check but very easy to navigate, also has an elevator and complimentary drinks in the fridge. Would definitely stay again here!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Jeanet G.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location is one of my highlights I can walk at dawn and it is in the heart of the city. The staff is awesome very kind very hospitable, our bed is like so soft so relaxing. Really an experience I was looking for with my husband.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Huma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Don’t judge a book by its cover ! I was surprised to see how beautiful and well designed the room was . Location wise it’s 10 /10 .everything is so close . Air con was cheery on the cake ! Customer service was excellent! I shall be staying here again . Thank you
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Debbie

Liked: Cleanliness
Great location close to train station and old town Quiet neighbour with simple self check in Would stay here again
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lionel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location, complimentary drinks, nice experience staying in the second oldest hotel in Luzern
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Czarina Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing, very accomodating. Easy check in
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Cindi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying at Hotel Schlüssel. Great location- walkable to shops, restaurants, bus, train and boats! It was especially nice to have the complimentary beverages. Our only regret was the restaurant was not open on Sunday and Monday. But our desserts on Saturday were delicious.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Self check in, no staff present. No fridge in room but a hallway fridge with waters, soda, beers , and a coffee machine. Great coffee shop right in the square. The Chapeau
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, room comfort
Clean room, convenient location, easy check in. We had a wonderful stay in Lucerne.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Sarath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a fantastic location, small rooms, but matched our needs
Stayed 2 nights in Jun 2025
Verified review

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Comfortable bed and very spacious
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location- balcony was fantastic. Loved the complimentary coffee/tea/water/beer.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, amenities
Great location, clean room, lovely balcony overlooking the square. Didn’t see any staff due to self check-in so didn’t know about visitor pass until a helpful lady at KKL told us about it (gives small discounts on some activities).
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Gabriel

Liked: Cleanliness, property conditions & facilities, room comfort
nice balcony view to the city, near a church and e place with a spring
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and wonderful breakfast! A good value for the money.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Blanca Cristina

Great stay for a day trip! Self-Check in was quick and easy to navigate.
Stayed 1 night in May 2025
Verified review

6/10 Okay

Keith

Disliked: Staff & service
No staff, self check-in. Bathroom walls needed washing. Only 1 hand towel. Theres a coffee machine on the 3rd floor that we found on our 3rd day (some signage pointing us to it would have saved us a 10 minute walk every mor ing for coffee). Bed was good, location was great.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Shandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was central to everything
Stayed 3 nights in Jul 2025