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Grand Hotel Europe

Property class: 4

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Photo gallery for Grand Hotel Europe

A table with croissants, a glass of orange juice, and a cup of coffee, overlooking a lake with boats and mountains in the background. - Grand Hotel Europe (Lucerne)
A historic hotel building with multiple balconies and a prominent sign reading "EUROPE". - Grand Hotel Europe (Lucerne)
A lobby with a blue patterned carpet, four upholstered chairs, a wooden table with a vase of flowers, and large stained glass windows with floral designs. - Grand Hotel Europe (Lucerne)
A reception area with a wooden counter, a blue carpet, and a chandelier. - Grand Hotel Europe (Lucerne)
A bar area with seating and a red carpet leading to the bar. - Grand Hotel Europe (Lucerne)
Near Chapel Bridge, Grand Hotel Europe provides a free breakfast buffet, a terrace, and a garden. In addition to laundry facilities and a bar, guests can connect to free in-room WiFi, with speed of 250+ Mbps (good for 3–5 people or up to 10 devices).

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Parking available
  • Business services
  • Bar

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Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for SUPERIOR Double Room

A modern hotel room with a large bed, a glass coffee table, and a staircase.

SUPERIOR Double Room

9.0 out of 10
Wonderful
(2 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for STANDARD Double Room

A hotel room with a bed, a desk with a TV, a chair, and a lamp.

STANDARD Double Room

9.6 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for STANDARD Single Room

A hotel room with a bed, a desk, a chair, and a small table with a vase of flowers.

STANDARD Single Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for SEA VIEW Double Room

A hotel room with a bed, two armchairs, a small table with a vase, and a glass partition.

SEA VIEW Double Room

10.0 out of 10
Exceptional
(6 reviews)
  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for SEE VIEW Single Room

A hotel room with a bed, a desk, a chair, and a glass table.

SEE VIEW Single Room

10.0 out of 10
Exceptional
(1 review)
  • Lake view
  • 1 bedroom
  • Sleeps 1
  • 2 Twin Beds
  • Free WiFi

View all photos for STANDARD Family Room

A modern hotel room with a large bed, a desk, a chair, a TV, and a view of the city.

STANDARD Family Room

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Queen Sofa Bed
  • Free WiFi

View all photos for Junior Suite

A bedroom with a bed, a painting, a table with a vase, and a view of the outdoors.

Junior Suite

  • Lake view
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

About the neighborhood

Located in Lucerne, Grand Hotel Europe is near a train station and on the waterfront. Chapel Bridge and Hofkirche are local landmarks, and some of the area's attractions include Spiegellabyrinth and Gletschergarten Museum. Richard Wagner Museum and Sommerrodelbahn Fräkigaudi are also worth visiting. Visit our Lucerne travel guide
Map
Haldenstrasse, 59, Lucerne, 6006

What's nearby

  • A boat on a lake with snow-capped mountains in the background.
    Lake Side Promenade
    1 min walk - 0.1 miles
  • A large, multi-story structure covered in directional signs.
    Swiss Transportation Museum
    14 min walk - 0.8 miles
  • A stone sarcophagus with a lion lying down, inscribed with text.
    Lion Monument
    19 min walk - 1.0 mile
  • A riverside town with historic buildings, a prominent tower, and a bridge over the water.
    Chapel Bridge
    2 min drive - 0.9 miles
  • Grand Casino Lucerne
    9 min walk - 0.5 miles

Getting around

  • Luzern Sgv Station
    7 min drive
  • Zurich Airport (ZRH)
    67 min drive

Restaurants

  • MOzern
    6 min walk
  • Alpineum Kaffehaus & Bar
    15 min walk
  • Wilhelm Tell Schiffrestaurant
    12 min walk
  • Max Chocolatier
    15 min walk
  • Vesper
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Covered self parking on site (CHF 30 per night; includes in/out privileges)
  • Limited onsite self parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • High chair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • Garden
  • On a lake
  • On the boardwalk/promenade
  • Outdoor furniture
  • Terrace

Accessibility

  • Area rugs in room
  • Elevator
  • Smooth flooring in room

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for CHF 30.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CHF 300 per accommodation, per stay
  • A tax is imposed by the city: CHF 2.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CHF 30 per night (in/out privileges)
  • Crib (infant bed) fee: CHF 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting

We should mention

Parking height restrictions apply

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Frequently asked questions

Is Grand Hotel Europe pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CHF 30 per night. Limited spots are available.

What time is check-in at Grand Hotel Europe?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Grand Hotel Europe?

Check-out is at noon.

Where is Grand Hotel Europe located?

Situated on the boardwalk/promenade, this hotel is within 1 mi (2 km) of Lake Side Promenade and Chapel Bridge. Grand Casino Lucerne and Hofkirche are also within 15 minutes. Lucerne (QLJ-Lucerne Train Station) is 20 minutes by foot and Lucerne Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Europe Reviews

8.4

Very Good

9.0

Cleanliness

8.4

Amenities

8.6

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 65 out of 124 reviews
Rating 8 - Good. 32 out of 124 reviews
Rating 6 - Okay. 13 out of 124 reviews
Rating 4 - Poor. 7 out of 124 reviews
Rating 2 - Terrible. 7 out of 124 reviews

Reviews

Verified review

10/10 Excellent

Goksun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, hotel is very clean.Staff is very friendly.Good for family and solo travelers.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Emad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a great location. I would highly recommend to anyone visiting Lucerne.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay. The location is great and the balcony in our room had an amazing view of the lake. Our server, Sophia, was so kind and helpful and took very good care of us.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The air conditioning was great because we happened to be there during the heat wave. The staff was friendly and professional. We ate (and drank) in the bar several nights during our stay and Gabriella was GREAT ! Its a quaint property and easy to access the old town and Lake Lucerne.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Thais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay with 2 young kids was comfortable. We arrived late at night; checkout was easy, and the staff was helpful. Parking was across the street, which is not terrible but can be inconvenient. Breakfast had a variety of options, and the staff was accommodating. Rooms were clean and the bed was comfortable. Overall, we had a great experience.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Usha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely scenic place . It is near the bus stop Great front desk staff Excellent service and wreath breakfast buffet
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms so large and comfortable.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Bing

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful hotel. Room was clean and spacious with a window and a balcony.
Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located at lake, mostly frequented by large tour groups
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a wonderful stay at the Grand Hotel Europe in Lucerne (May 29-June 1, 2026) . The hotel was very clean and well maintained, and my room offered a beautiful view that made it a pleasure to return after a day of walking the Old Towne (about 15 minute walk from hotel). The bed was comfortable, and I especially appreciated the plentiful electrical outlets, which made it easy to keep all of my devices charged. What really stood out, however, was the staff. Everyone was friendly, patient, and extremely helpful. They provided clear directions (bus information / coffee shop info), postage stamps, non-dairy oatmilk with the complimentary breakfast, and even duct tape when my suitcase liner got a rip in it (my own fault). Their assistance helped make my visit smooth and enjoyable. Overall, I found the Grand Hotel Europe to be comfortable, welcoming, and conveniently located. The walk from the hotel along the water was lovely and very flat and comfortable to stroll along. I would gladly stay here again and would recommend it to anyone visiting Lucerne as an excellent location.
Stayed 3 nights in May 2026
Verified review

6/10 Okay

Abolfazl.

Disliked: Cleanliness
Location was good.
Stayed 2 nights in Jun 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were off to a wedding that day and were allowed early check in to dress. The staff was very welcoming and helpful. We used our bus pass to easily get to town.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Ronnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love this hotel. It was very clean and staff are super friendly. I’m definitely staying here again and will recommend everyone to check this place out. We took advantage of the bus right in front of the hotel. You can cross the street and be at the most peaceful part of Lake Luzern. I enjoyed my walk and dipping my feet in the lake. I can’t wait to go back! Oh and the breakfast was heavenly.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Bryan

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Marion

Liked: Cleanliness, amenities, property conditions & facilities
Ask for room facing lake. Comfortable, clean, spacious room.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in May 2024
Verified review

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Two night Lucerne Stay

The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend this Hotel. We got upgraded (a lovely surprise) to a room with view over Lake Lucerne, beautiful. The room was spacious and very clean. The staff were always friendly, very helpful. A bus stop outside the hotel was perfect to get into Lucerne but walking along the lake on the pathway to Lucerne was preferred, easy, safe, entertaining and just stunning. The common areas of the hotel were inviting and very comfortable. Breakfast had enough variety to please everyone, delicious. Thanks for our perfect stay.
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable but convenient to the bus stop and the hotel provides a bus pass! Great Mountain View’s along with lovely landscaping. Breakfast buffet nice but not varied so by day 4 we were bored of choices. Had to have a fan brought to room as AC was inadequate except in the hallway which was really cold. Would definitely stay here again though!!!
Stayed 1 night in Sep 2025
Verified review

8/10 Good

john

Liked: Cleanliness, staff & service, property conditions & facilities
Property is being fully renovated so only a portion of the rooms are available. Our room was very nice, remodeled, and great design. Restaurant was ok with very limited menu. Breakfast is excellent. Staff very nice and helpful.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Boris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Ranga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Stayed 3 nights in Jul 2024
Verified review

6/10 Okay

Jeanette

Liked: Cleanliness
Disliked: Room comfort
The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Stayed 1 night in Sep 2023