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Hotel San Marco

Property class: 3

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Photo gallery for Hotel San Marco

A round table with a bottle of wine, glasses, and a bowl of snacks. - Hotel San Marco (Lucca)
A dining table with breakfast items, a pool in the background, and greenery around. - Hotel San Marco (Lucca)
A long, narrow hallway with a brick wall on one side and a white railing on the other. - Hotel San Marco (Lucca)
A hotel lobby with a brick wall, a reception desk, a blue seating area, and potted plants. - Hotel San Marco (Lucca)
A poolside setting with a table holding a drink, a bowl of chips, a hat, and an open book. - Hotel San Marco (Lucca)
Located close to Basilica of San Frediano and Piazza dell'Anfiteatro, Hotel San Marco provides a free breakfast buffet, a poolside bar, and a terrace. Active travelers can enjoy cycling at this hotel. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi

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Room options

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View all photos for Double or Twin Room

A hotel room with a bed, a desk with a chair, a TV mounted on the wall, and a window with curtains.

Double or Twin Room

9.2 out of 10
Wonderful
(45 reviews)
  • 19 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

About the neighborhood

Located in Lucca, Hotel San Marco is connected to a shopping center. Piazza dell'Anfiteatro and Guinigi Tower are notable landmarks, and the area's natural beauty can be seen at Massaciuccoli Lake. Cathedral of St Martin and Palazzo Pfanner are two other places to visit that come recommended. Be sure not to miss outdoor adventures like cave exploring, skydiving, and hiking/biking trails, or hop on a segway rental nearby and take a self-guided tour around the aera. Visit our Lucca travel guide
Map
Via San Marco 368, Lucca, LU, 55100

What's nearby

  • A historic square with a prominent church featuring a colorful mosaic, surrounded by traditional buildings with green shutters.
    Basilica of San Frediano
    14 min walk - 0.8 miles
  • A sculpture of a seated figure in a public square with buildings in the background.
    Piazza dell'Anfiteatro
    15 min walk - 0.8 miles
  • A historic tower with a tree on top, surrounded by traditional buildings with red-tiled roofs.
    Guinigi Tower
    16 min walk - 0.9 miles
  • Walls of Lucca
    6 min walk - 0.4 miles
  • Campo di Marte Hospital
    6 min walk - 0.4 miles

Getting around

  • Lucca San Pietro a Vico Station
    5 min drive
  • Galileo Galilei Airport (PSA)
    41 min drive

Restaurants

  • Mara Meo
    14 min walk
  • Vinarkia
    13 min walk
  • Pizzeria Santa Maria
    11 min walk
  • Momus Cafe'
    13 min walk
  • Caffè Puccini
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Elevator
  • Grab bar near toilet
  • Low-height electrical outlets in bathroom
  • Raised toilet seat
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 3 floors
  • Built in 1992
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 40-inch TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between November 1 and March 31.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 8 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 40 per night
Cribs (infant beds) are available for EUR 18 per night

Property payment types

  • American Express
  • Diners Club
  • Discover
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.50 per person, per night, up to 3 nights. This tax does not apply to children under 14 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 120 per vehicle (one-way, maximum occupancy 4)
  • Pet fee: EUR 8 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: EUR 18 per night
  • Rollaway bed fee: EUR 40 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 01306970466
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from April to October
Pool access available from 9:00 AM to 8 PM
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 March to 31 March
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property class

This property has received its official star rating from the local rating authority.

Frequently asked questions

Does Hotel San Marco have a pool?

Yes, this property has a seasonal outdoor pool. Pool access is from 9:00 AM–8 PM. The pool is closed seasonally each year from November 1 to March 31.

Is Hotel San Marco pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 8 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Hotel San Marco?

Check-in start time: 2:30 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel San Marco?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does Hotel San Marco provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of EUR 120 per vehicle applies.

Where is Hotel San Marco located?

Located in the heart of Lucca, this hotel is within a 15-minute walk of Basilica of San Frediano and Piazza dell'Anfiteatro. Guinigi Tower and Palazzo Pfanner are also within 1 mi (2 km). Lucca Station is 26 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel San Marco Reviews

9.4

Exceptional

9.8

Cleanliness

8.8

Location

9.8

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 510 out of 694 reviews
Rating 8 - Good. 162 out of 694 reviews
Rating 6 - Okay. 20 out of 694 reviews
Rating 4 - Poor. 1 out of 694 reviews
Rating 2 - Terrible. 1 out of 694 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowledgeable and friendly staff, with good local recommendations and attentive service
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was so welcoming! Ina at the front desk was amazing and went above and beyond and gave great recommendations. Great location as well very walkable to the historic area. The rooms were nice as well. Definitely recommend
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Well maintained and looked after. Staff friendly and efficient. Modern, clean and comfortable. Only issue is that it’s a ten minute walk into the city of Lucca, but not a big deal if you’re mobile. Would recommend.
Stayed 7 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great experience from the welcome to leaving this hotel and its staff were first rate, friendly and considerate. Great location and great hotel.
Stayed 4 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice cosy hotel, good breakfast. Super helpfull staff with everything we asked for.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well located with a close walk into the walled city. Lovely staff readily available to assist. Bikes at the hotel for rent that enjoyed for an hour or so ride on the wall and down to a cafe for a cappuccino. The pool although quite small was nice to have. Breakfast was excellent and the lady working the coffee bar so very very friendly. Lucca is highly recommended for a 2 or 3 night stay traveling north or south in Italy. A day at a beach club in Viareggio and an afternoon checking out the leaning Tower of Pisa were our day trips. Cheers to Hotel San Marco!
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a pool. All staff were excellant. A bog thank you to reception who made our stay perfect.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility. Helpful staff. Rental bicycles a plus!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with a nice pool area and all we're very helpful
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a a good hotel to stand in Luca. It’s a little off the beaten path, but not a far walk from town. The staff was very helpful and the hotel was clean. The hotel definitely has thinner walls so there’s a lot of noise. The beds were comfortable and the rooms were clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spent three nights at this beautiful, clean well located hotel, welcoming, informative happy hosts. Fabulous breakfast choice and relaxed comfortable dining area. We hired a bike at the hotel to travel and explore the gorgeous walled city. Easy to navigate and a great choice of eating/drinking places.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with staff who were very friendly, helpful and great with languages. Great pool with loungers and cafe area adjoining with lush gardens. 8 minutes from Lucca walls and quiet area. Lovely reception area good for relaxing. Bikes available in hotel for hire are perfect for Lucca exploring.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were stranded at the train station and the concierge helped us get a taxi to get there safely. Everyone was lovely, it was very clean and has a beautiful outdoor pool and dinning area.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel with very nice and helpful staff and exzellent breakfast. Only small disadvantage is that you can hear the street and the other rooms - therefore only 4 stars
Stayed 7 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff helpful and friendly. Breakfast wonderful. Room very clean. Cleaning staff very friendly and helpful. Had a broken hairdryer replaced it pronto! We got two free drinks on arrival! Yay
Stayed 3 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and bed comfortable. The rooms are somewhat modern without charm but I would still recommend. Short walk to the walled city of Lucca and free public parking right in front of the hotel so very convenient. Breakfast was adequate with excellent made to order coffee. Good value 3 stars hotel.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and very helpful staff; the location to the central city was convenient; convenient free parking.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel in a great location with courteous and helpful staff
Stayed 3 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable and quiet hotel. The staff was outstanding and very helpful.
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet and service was outstanding.
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and staff Rooms were clean and comfortable beds and pillows Highly recommended
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and attentive. Short walk to city walls. Excellent accommodation, would highly recommend.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was good, a lot of variety. Staff were excellent. Location perfect and only a short stroll into the city. Would recommend this hotel to friends
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location to the city was great , and the staff were very welcoming
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, convenient, friendly staff, good breakfast.
Stayed 1 night in Oct 2024