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Mercure Lourdes Imperial

Property class: 4

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Photo gallery for Mercure Lourdes Imperial

A riverside view of a city with a row of hotels, including the Hotel Galilee Windsor. - Mercure Lourdes Imperial (Lourdes)
A hotel room with a bed, a desk, a chair, a TV, a balcony with a view of buildings, and a door. - Mercure Lourdes Imperial (Lourdes)
A modern hotel room with a large bed, bedside lamps, a wooden headboard, a bedside table with a phone, a radiator, and a wooden desk with a chair. - Mercure Lourdes Imperial (Lourdes)
A hotel with a prominent 'Mercure Hotel' sign, a storefront with glass display windows, and a flag outside. - Mercure Lourdes Imperial (Lourdes)
A room with striped chairs, a round table, and large windows with stained glass. - Mercure Lourdes Imperial (Lourdes)
Located close to Basilica of Our Lady of the Rosary and Massabielle Grotto, Mercure Lourdes Imperial provides a terrace, shopping on site, and dry cleaning/laundry services. At the two on-site restaurants, enjoy lunch, dinner, kids' meals, and international cuisine. In addition to a bar and conference space, guests can connect to free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Parking available

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Triple Room, 3 Twin Beds

A hotel room with two beds, a TV, a desk with a lamp, a framed picture on the wall, and a window with curtains.

Triple Room, 3 Twin Beds

  • 25 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, nightstands, a mirror, a framed picture on the wall, and a patterned carpet.

Standard Room, 1 Queen Bed with Sofa bed

7.6 out of 10
Good
(5 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Privilege, Room

A hotel room with a bed, a desk, a chair, a TV, a balcony with a view of buildings, and a door.

Privilege, Room

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 Double Bed

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a bedside table with a phone, a radiator, and a wooden desk with a chair.

Superior Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, Multiple Beds

A modern hotel room with a large bed, bedside lamps, a wooden headboard, a bedside table with a phone, a radiator, and a wooden desk with a chair.

Standard Room, Multiple Beds

  • Sleeps 4
  • 4 Twin Beds

View all photos for Standard Room, 1 Double Bed, River View

A hotel room with a bed, a desk with a coffee maker, a TV, a window with a city view, and a framed picture on the wall.

Standard Room, 1 Double Bed, River View

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds, River View

A hotel room with two beds, a TV, a desk, a window with a view of a cityscape, and a framed picture on the wall.

Standard Room, 2 Twin Beds, River View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, a framed picture on the wall, and a window with curtains.

Standard Room, 2 Twin Beds

8.0 out of 10
Very good
(2 reviews)
  • 20 sq m
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Lourdes, Mercure Lourdes Imperial is in the city center and on a river. Basilica of Our Lady of the Rosary and Château fort de Lourdes – Musée Pyrénéen are local landmarks, and some of the area's attractions include Lourdes Wax Museum and Parc Animalier des Pyrenees. Dungeon of Eagles and Pop Corn Labyrinthe are also worth visiting. Visit our Lourdes travel guide
Map
3 Avenue du Paradis, Lourdes, Hautes-Pyrenees, 65100

What's nearby

  • A large, modern church with a triangular ceiling and a central altar.
    Basilica of St. Pius X
    5 min walk - 0.3 miles
  • A historic stone bridge with arches, a statue, and a crowd of people.
    Basilica of Our Lady of the Rosary
    6 min walk - 0.4 miles
  • A crowd of people gathered in front of a large rock formation with a statue inside a cave-like opening.
    Massabielle Grotto
    8 min walk - 0.5 miles
  • A historic cathedral with twin spires and a large central tower, surrounded by lush greenery and a circular plaza with a golden crown monument.
    Basilica of the Immaculate Conception
    8 min walk - 0.5 miles
  • Sanctuary of Our Lady of Lourdes
    8 min walk - 0.5 miles

Getting around

  • Lourdes Station
    15 min walk
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    22 min drive

Restaurants

  • Café Royal
    4 min walk
  • Asian Delices
    4 min walk
  • La Regalty
    7 min walk
  • St Paul Café
    1 min walk
  • Cafe Les Brancardiers
    2 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily local cuisine breakfast available 6:30 AM to 10:00 AM for a fee: EUR 15 per person
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Le Perchoir

Things to do

  • Bicycle rentals
  • Shopping
  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 700 square feet of conference space
  • Meeting room

Outdoors

  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 1950
  • Comprehensive food waste policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The property is closed between December 15 and February 1.

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

  • American Express
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for local cuisine breakfast: approximately EUR 15.00 per person
  • Self parking fee: EUR 15.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Mercure Lourdes Imperial pet-friendly?

Yes, cats and dogs are allowed at this property.

How much is parking?

Self parking is available for EUR 15.00 per day.

What time is check-in at Mercure Lourdes Imperial?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Mercure Lourdes Imperial?

Check-out is at noon.

Where is Mercure Lourdes Imperial located?

Located in the heart of Lourdes, this hotel is within a 10-minute walk of Lourdes Wax Museum, Basilica of Our Lady of the Rosary, and Massabielle Grotto. Porte St-Joseph and Château fort de Lourdes – Musée Pyrénéen are also within 10 minutes. Lourdes Station is 15 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Mercure Lourdes Imperial Reviews

8.0

Very Good

8.2

Cleanliness

8.6

Location

8.4

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 85 out of 241 reviews
Rating 8 - Good. 89 out of 241 reviews
Rating 6 - Okay. 38 out of 241 reviews
Rating 4 - Poor. 18 out of 241 reviews
Rating 2 - Terrible. 11 out of 241 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hôtel très agréable. Idéalement placé. Le personnel est très accueillant.
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Una excelente ubicación, personal muy atento y servicial, desayuno no muy bueno
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and staff was helpful. The service and amenities are good enough for the price
Stayed 3 nights in Aug 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Struttura datata la camera che ci hanno assegnato odorava di muffa ,il personale C ha proposto una camera soddisfacente.Posizione ottima ma poca scelta nel menu e piatti non ben cucinati
Stayed 4 nights in Sep 2026
Verified review

8/10 Good

Liked: Amenities
Disliked: Property conditions & facilities
.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay at Lourdes, walkable 100%
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio, personal muy atento y dispuesto a ayudar.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accueil parfait 👍 Chambre très propre 👍 Repas et petit déjeuner excellents Je recommande
Stayed 1 night in Jun 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Très en dessous de sa catégorie
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Clean room
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
No AC working and it was warm . We have to open windows but when sun is shinning it was hot even for April
Stayed 3 nights in Apr 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hôtel bien situé Salle petit déjeuner trop petite lorsqu' il y a des groupes ce qui doit être fréquent à Lourdes Isolation entre chambre...... Personnel très gentil
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Camera spaziosa, ma il climatizzatore non funzionava. Il wc era in un piccolo stanzino senza finestre, mentre il bagno sprovvisto di wc era presente solo la doccia e lavandino e non funzionava l'asciugacapelli
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
All good
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed this hotel- it is very well located and provided great food during the low season when almost every restaurant in town is closed. The staff were great- thanks!!
Stayed 2 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to all attractions, convenient restaurant on site
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was clean. The staff was courteous and helpful.
Stayed 2 nights in Feb 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities
La place de parking à 20€, le restaurant fermé à 21h. J’ai du me faire livrer une pizza par Uber Eats. Hotel 4* pour lequel le budget est mis dans la décoration
Stayed 1 night in Feb 2026
Verified review

4/10 Poor

Liked: Cleanliness, staff & service
Disliked: Amenities
Quarto não gostei. Chuveiro não funcionou
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service
Chambre propre mais peut être un peu juste au niveau de l'espace
Stayed 1 night in Feb 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Café da manhã com muita gente, poucos funcionários para atender, demoravam para repor.
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
L’accueil est correct. Le personnel est chaleureux. La chambre est correcte. L’hôtel est situé à 5 mn de la grotte de Lourdes. Le menu du restaurant est très bon. Le personnel est attentionné. Nous avons beaucoup apprécié diner au perchoir
Stayed 1 night in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La chambre était conforme à nos attentes, avec une belle vue sur le Gave de Pau. Accueil très agréable et professionnel, parking à l'arrière de l'hôtel très appréciable
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Personnel très bien
Stayed 4 nights in Nov 2025
Verified review

6/10 Okay

Liked: Cleanliness
Entrée sympa mais l’ascenseur nous annonce la suite .Salle de bain à revoir Chambre des années 80 vieillie et petite . Je ne comprends pas le 4etoiles
Stayed 2 nights in Nov 2025