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Grand Hotel Jeanne d'Arc

Property class: 4

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Photo gallery for Grand Hotel Jeanne d'Arc

A hotel entrance with a sign reading "G.H Jeanne d'Arc" and a decorative metal archway. - Grand Hotel Jeanne d'Arc (Lourdes)
A staircase with a metal railing and wooden steps. - Grand Hotel Jeanne d'Arc (Lourdes)
A piano in a room with a large window, a clock, and a modern light fixture. - Grand Hotel Jeanne d'Arc (Lourdes)
A spacious lobby with a polished floor, a red curtain, and classical columns. - Grand Hotel Jeanne d'Arc (Lourdes)
A balcony overlooking a river with buildings in the background. - Grand Hotel Jeanne d'Arc (Lourdes)
Located close to Porte St-Joseph and Basilica of St. Pius X, Grand Hotel Jeanne d'Arc provides a terrace, dry cleaning/laundry services, and a bar. Stay connected with free in-room WiFi.

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Parking available
  • Bar

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Double Room

A modern hotel room with a large bed, a desk with a lamp, a TV, and a view of the city through the window.

Double Room

  • Mountain view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room, 3 Twin Beds, Courtyard View

A modern hotel room with a desk, two chairs, a bed, and a large window.

Triple Room, 3 Twin Beds, Courtyard View

  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Junior Suite

A modern hotel room with a large bed, wooden headboard, bedside lamps, a desk with a computer, and a view of the city through the window.

Junior Suite

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite, 2 Bedrooms, Mountain View

A hotel room with two beds, a desk, a chair, a small table, and a window.

Family Suite, 2 Bedrooms, Mountain View

  • Mountain view
  • 2 bedrooms
  • Sleeps 4
  • 4 Twin Beds

View all photos for Triple Room, Non Smoking

A hotel room with a bed, a desk, a chair, a wardrobe, and a television.

Triple Room, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

A hotel room with two beds, a desk, a chair, and a wardrobe.

Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Located in Lourdes, Grand Hotel Jeanne d'Arc is in the city center. Basilica of St. Pius X and Porte St-Joseph are notable landmarks, and the area's natural beauty can be seen at Lac de Lourdes and Pic du Jer. Le Petit Lourdes and Basilica of Our Lady of the Rosary are two other places to visit that come recommended. Visit our Lourdes travel guide
Map
1 Rue Alsace Lorraine, Lourdes, Hautes-Pyrenees, 65100

What's nearby

  • A large, modern church with a triangular ceiling and a central altar.
    Basilica of St. Pius X
    5 min walk - 0.3 miles
  • A historic stone bridge with arches, a statue, and a crowd of people.
    Basilica of Our Lady of the Rosary
    6 min walk - 0.4 miles
  • A historic cathedral with twin spires and a large central tower, surrounded by lush greenery and a circular plaza with a golden crown monument.
    Basilica of the Immaculate Conception
    8 min walk - 0.4 miles
  • A crowd of people gathered in front of a large rock formation with a statue inside a cave-like opening.
    Massabielle Grotto
    8 min walk - 0.4 miles
  • Porte St-Joseph
    5 min walk - 0.3 miles

Getting around

  • Lourdes Station
    18 min walk
  • Lourdes (LDE-Tarbes - Lourdes - Pyrenees Intl.)
    24 min drive

Restaurants

  • Café Royal
    4 min walk
  • Asian Delices
    3 min walk
  • La Regalty
    10 min walk
  • St Paul Café
    2 min walk
  • Cafe Les Brancardiers
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 20 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily self-serve breakfast available 8:00 AM to 10:00 AM for a fee: EUR 12 to 12 per person
  • A bar/lounge

Conveniences

  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 steps to reach entrance
  • Elevator
  • Handrails in stairways
  • Hardwood flooring in room
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 8:00 AM - 10:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), private entrance

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

MastercardVisa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.60 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for self-serve breakfast: approximately EUR 12 to 12 per person
  • Self parking fee: EUR 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Frequently asked questions

Is Grand Hotel Jeanne d'Arc pet-friendly?

Yes, pets are allowed at this property. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for EUR 20 per night.

What time is check-in at Grand Hotel Jeanne d'Arc?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. Late check-in is available during limited hours.

What time is check-out at Grand Hotel Jeanne d'Arc?

Check-out is at 11:00 AM.

Where is Grand Hotel Jeanne d'Arc located?

Located in the heart of Lourdes, this hotel is within a 10-minute walk of Porte St-Joseph, Basilica of St. Pius X, and Le Petit Lourdes. Stations of the Cross and Basilica of the Immaculate Conception are also within 10 minutes. Lourdes Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Hotel Jeanne d'Arc Reviews

7.8

Good

8.0

Cleanliness

8.6

Location

9.0

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 7 out of 18 reviews
Rating 8 - Good. 6 out of 18 reviews
Rating 6 - Okay. 2 out of 18 reviews
Rating 4 - Poor. 2 out of 18 reviews
Rating 2 - Terrible. 1 out of 18 reviews

Reviews

Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, great staff, and a vibrant Catholic clientelle made the place super special. Many thanks to Cathy on the front desk
Stayed 1 night in Aug 2024
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff of hotel is very helpful and polite. It’s highly recommended, the WiFi was strong.
Stayed 1 night in Dec 2017
Verified review

4/10 Poor

Rejane

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The hotel is old and beat up. There is better options around.
Stayed 3 nights in Sep 2025
Verified review

8/10 Good

Monique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
personnel très disponibles et aimables, commerce proche, établissement très calme
Stayed 3 nights in Oct 2025
Verified review

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Directions led to the summer entrance instead of winter entrance, Fecal matter marks in the toilet, hair on the bathroom floor, holes in the bed sheets, furniture very cheap and needing replaced, the shower had mold all around the caulking. But, the view to the river was good with a balcony. I asked to be moved to another room because it was not sufficiently cleaned. I was moved to a room with no balcony. This second room also had hair on the towels and bathroom floor. I took pictures to show the lady who checked me into the room again. Nothing was done about it. The tv remote was covered in dust and dust bunnies in the corners of the room and floor. I did not extend my stay and moved to another hotel the next evening. This must be an entirely different hotel in the summer, because there is NO WAY this is a four star hotel stay.
Stayed 1 night in Nov 2018
Verified review

8/10 Good

Sarah

Liked: Staff & service, room comfort

Off Season

We went in November not knowing that mostly everything closes on October 31. The staff was very nice and the location of the hotel is wonderful. Even though we had to go through the bar/restaurant to enter it was ok. Their dinner is wonderful, not to fond of the breakfast.
Stayed 2 nights in Nov 2018
Verified review

8/10 Good

JoseAnt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien situado

El hotel está muy bien conservado y limpieza excelente. En pleno centro aunque eso hace que siempre haya más ruido por la calle, que aunque no es principal tiene una gran afluència de personas
Stayed 3 nights in Aug 2018
Verified review

4/10 Poor

Didier

Liked: Staff & service
Mauvaise insonorisation, petit déjeuner médiocre, pas digne d'un 4 étoile.
Stayed 2 nights in Aug 2018
Verified review

8/10 Good

Steven

Liked: Cleanliness, staff & service

Hotel Jeanne d’Arc

Hotel location was very good for walking to local attractions and dining options and the staff was very helpful and friendly. Property was a bit worn but serviceable. Parking was convenient.
Stayed 1 night in Jul 2018
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, clean, gorgeous view of mountains! Loved it!
Stayed 1 night in Jul 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great locTion

The staff very very attentive and nice. Small room with a great view and very clean
Stayed 1 night in Jun 2018
Verified review

6/10 Okay

manu

Liked: Cleanliness, staff & service, room comfort
we were in a part of the hotel that to get warm water we had to wait 15 minutes.the staff was friendly.
Stayed 1 night in May 2018
Verified review

10/10 Excellent

guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No sé el motivo aún, nos dieron dos habitaciones, una triple (que era lo solicitado) y una de matrimonio. Estaban comunicadas entre ellas, con sus respectivos cuartos de baño, etc. Muy bien. Precios de los desayunos caros. Al lado, cualquier bar, mucho más económico.
Verified review

10/10 Excellent

Brett

Stayed 2 nights in Aug 2025
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2019
Verified review

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Verified review

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Verified review

6/10 Okay

Verified traveler

Stayed 4 nights in Jul 2018