Vacations Close To London Town

Property managers never returned calls. Never returned messages or provided check-in instructions. When we arrived at night with my son, they still did not answer and then, after 25 calls, they answered and said it was canceled that morning. We booked one month out and we were confirmed. I travel all the time. Worst experience of my life with any business, especially a “hospitality” business.

Pleasant and clean. Staff was very nice and helpful. The drawback was that the safe in our room was not working and we couldn't leave for the day without locking up our laptop and valuables. The staff was able to fix it eventually but it delayed our plans for the day while we waited in the room as they repaired it. Also the fridge made an annoying knocking sound, and one elevator was out of service. Overall the room was clean and comfortable, but they need to give some attention to maintenance. The other thing I did not like is that even though they have what looks like secure parking with a gated entrance, when we drove up, the voice on the speaker at the entrance to the garage only asked if we were checking in. We said yes, and the security gate was raised. They did not ask our name. The garage is not secure if you're going to raise the gate for anyone saying they are checking in.