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The Coach & Horses

Property class: 3.5

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Photo gallery for The Coach & Horses

A spacious dining area with large windows, wooden tables, and leather seating. - The Coach & Horses (Richmond)
A bar area with wooden bar counters, hanging pendant lights, and a variety of bottles. - The Coach & Horses (Richmond)
A traditional hotel with a sign reading "CROUCH & MANS HOTEL" and "YOUNGS" on the side. - The Coach & Horses (Richmond)
A bedroom with a large bed, a chandelier, a view of the outdoors, and a small table with a chair. - The Coach & Horses (Richmond)
A traditional building with a grey facade, arched windows, and a sign reading "COACH & HORSES". - The Coach & Horses (Richmond)
Located close to The National Archives and Royal Botanic Gardens, Kew, The Coach & Horses provides a terrace, a garden, and dry cleaning/laundry services. The on-site restaurant, Atrium, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Business services
  • Bar

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Double Room

A bedroom with a bed, bedside tables, a desk, a chair, a lamp, and a wardrobe.

Classic Double Room

9.4 out of 10
Exceptional
(11 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Classic Twin Room

A double room with two beds, each with a headboard, bedside tables, lamps, and a telephone.

Classic Twin Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Single Room

A neatly made bed with white bedding, a brown throw blanket, and a framed picture above it.

Classic Single Room

8.0 out of 10
Very good
(3 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Deluxe Double Room

A hotel room with a large bed, wooden wardrobe, bedside table with lamp, and a framed picture on the wall.

Deluxe Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a desk, and a chair.

Deluxe Twin Room

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Signature Double Room

A bedroom with a large bed, a chandelier, a view of the outdoors, and a small table with a chair.

Signature Double Room

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the neighborhood

Located in Kew, a neighborhood in Richmond, The Coach & Horses is near a metro station and near the beach. The National Archives and Buckingham Palace are notable landmarks, and some of the area's popular attractions include Royal Botanic Gardens, Kew and Sky Garden. Big Ben and University College London are two other places to visit that come recommended. Visit our Richmond travel guide
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Map
8 Kew Green, Richmond, England, TW9 3BH

What's nearby

  • A large greenhouse with a curved glass roof surrounded by vibrant red flowers.
    Royal Botanic Gardens, Kew
    1 min walk - 0.1 miles
  • A historic castle with towers and a river in the foreground.
    River Thames
    4 min walk - 0.3 miles
  • The Houses of Parliament, Big Ben, and the River Thames in London.
    Thames Path
    4 min walk - 0.3 miles
  • Gtech Community Stadium
    11 min walk - 0.6 miles
  • The National Archives
    11 min walk - 0.6 miles

Getting around

  • Kew Bridge Station
    8 min walk
  • Kew Gardens Station
    11 min walk
  • Heathrow Airport (LHR)
    19 min drive

Restaurants

  • Victoria Plaza Cafe & Shop
    10 min walk
  • The Orangery
    8 min walk
  • The Tap on the Line, Kew
    12 min walk
  • The Coffee Traveller
    13 min walk
  • McDonald's
    18 min walk

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  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Atrium

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 2 floors
  • Georgian architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free minibar (limited items)
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM

Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Rollaway/extra beds are available for GBP 30.0 per stay

Property payment types

Important information

Optional extras

  • Rollaway bed fee: GBP 30.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Is The Coach & Horses pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at The Coach & Horses?

Check-in start time: 3:00 PM; Check-in end time: 11 PM.

What time is check-out at The Coach & Horses?

Check-out is at 11 AM.

Where is The Coach & Horses located?

Located in Kew, this inn is within a 15-minute walk of Royal Botanic Gardens, Kew and The National Archives. Buckingham Palace and Big Ben are also within 9 mi (15 km). Kew Gardens Station is 11 minutes by foot and Kew Gardens Underground Station is 11 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

The Coach & Horses Reviews

9.4

Exceptional

9.6

Cleanliness

9.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 415 out of 588 reviews
Rating 8 - Good. 151 out of 588 reviews
Rating 6 - Okay. 15 out of 588 reviews
Rating 4 - Poor. 5 out of 588 reviews
Rating 2 - Terrible. 2 out of 588 reviews

Reviews

Verified review

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stylish and very convenient for Kew Gardens, the District line and many other historical attractions, using a very easy public transport system.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Cath

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Limited underground parking spaces but priority given to overnight guests on first come basis. Staff in all areas were excellent, friendly and professional.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great little find, rooms are clean, well decorated and staff are attentive and friendly. The communal hallways could do with a little maintenance, but the rooms are lovely and by FAR exceeded expectations of 3 star accommodation. Parking is also free which is hard to come by! Would certainly recommend and stay again :)
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Srijoni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location,lush rooms ,courteous staff
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Barbara

This boutique hotel is a gem and we plan on staying there next time we’re in town. Highly recommend and the breakfast is just fabulous.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, comfortable bed, bedroom and bathroom a bit tired with mould on walls in the shower. Great for parking.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a friendly, cozy and generally lovely place. The service is world-class and the location is quite convenient. Our only regret was missing trivia night!
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Sarah

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel with character, super friendly staff and lovely room, will definitely return. Kew Gardens just 5mins walk. Hotel parking a godsend. Loved it .
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

MORTON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff were wonderful- room large bed fabulous bathroom great
Stayed 3 nights in Oct 2025
Verified review

8/10 Good

Pam

Liked: Cleanliness
Very friendly with a good atmosphere and nicely decorated comfortable rooms.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Samantha

Great place to stay! Breakfast was amazing!
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in great location. Friendly staff, easy parking and good food.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Isioma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was lovely. Decor was beautiful.
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff very friendly, restaurant very nice and cosy, food is good, breakfast very nice 😋
Stayed 1 night in Nov 2024
Verified review

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly service and comfortable rooms
Stayed 4 nights in Apr 2024
Verified review

10/10 Excellent

harriet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, lovely food
Stayed 1 night in Nov 2023
Verified review

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel!

Amazing stay. Beautiful hotel above a great pub. Food was great, staff was amazing. We will return.
Stayed 2 nights in Mar 2025
Verified review

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was fabulous. Service was amazing. Would recommend to everyone 10 out of 10!!!
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Vivienne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable feel about the hotel even when busy. Lovely room and excellent choices for breakfast
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy hotel and pub. Great food and friendly staff. Looking forward to a return trip.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Scott KV

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short city break

Alicja and Claudio went above and beyond to make our stay as comfortable as possible. Alicja’s professionalism and front of house service is a credit to your company. We will definitely be returning for another stay.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great stay. Very friendly staff. Very close to Kew Gardens.
Stayed 1 night in Sep 2024
Verified review

8/10 Good

Kishor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly and helpful staff. Great restaurant.
Stayed 3 nights in May 2024
Verified review

10/10 Excellent

Anil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with perfect amenities
Stayed 2 nights in Aug 2024
Verified review

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly & helpful. Good breakfast. Close to Kew Gardens.
Stayed 2 nights in May 2025