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Star Hotel

2.0 star property
Travelers feel at home in this strategic hotel with extra-mile staff and secure luggage storage, steps from Westfield London Shopping Centre.

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Photo gallery for Star Hotel

A hotel exterior with a tiled patio, a small outdoor seating area, and a sign reading "Star Hotel". - Star Hotel (London)
A hallway with a large mirror, a potted plant, a sign for rooms, and a staircase. - Star Hotel (London)
A hotel room with three beds, a desk, a chair, a TV, and a door. - Star Hotel (London)
A hotel reception area with a white door, a bench, a mirror, and a fire exit sign. - Star Hotel (London)
A gated entrance to a hotel with a sign reading "Star Hotel". - Star Hotel (London)
Star Hotel welcomes guests near the Olympia Conference and Exhibition Centre. Visitors can connect to WiFi throughout their stay, take advantage of secure luggage storage when arriving early or departing late, and save time with the hotel's express check-out service.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Breakfast available
  • Housekeeping

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Single Room

A compact hotel room with a bed, a desk, a chair, a television, and a window with curtains.

Single Room

9.4 out of 10
Exceptional
(26 reviews)
  • 7 sq m
  • Sleeps 1
  • 1 Twin Bed
  • Free WiFi

View all photos for Double Room

A hotel room with a bed, a desk, a television, and a window with curtains.

Double Room

8.8 out of 10
Excellent
(48 reviews)
  • 10 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin Room

A hotel room with two beds, a desk with a kettle, a small window, and a mirror.

Twin Room

9.4 out of 10
Exceptional
(14 reviews)
  • 10 sq m
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

View all photos for Triple Room

A hotel room with two single beds, a wooden headboard, a window with curtains, and a chair.

Triple Room

8.0 out of 10
Very good
(6 reviews)
  • 12 sq m
  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

View all photos for Quadruple Room

A hotel room with two single beds, a wooden headboard, a mirror, and a door leading to another room.

Quadruple Room

9.2 out of 10
Wonderful
(5 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Hammersmith and Fulham, a neighborhood in London, Star Hotel is in a shopping district and near a metro station. Olympia Events and Kensington Palace are notable landmarks, and some of the area's popular attractions include Natural History Museum and London Eye. Check out an event or a game at Royal Albert Hall, and consider making time for Chessington World of Adventures, a top attraction not to be missed. Guests appreciate the hotel's convenience to public transportation: Hammersmith Station is 8 minutes by foot and Shepherd's Bush Underground Station is 10 minutes. Visit our London travel guide
Map
97-99 Shepherds Bush Road, London, England, W6 7LP

What's nearby

  • A modern Westfield shopping mall with glass facades and a Costa Coffee store.
    Westfield London Shopping Centre
    10 min walk - 0.6 miles
  • A red double-decker bus on a city street, a historic building with arched windows, and pedestrians.
    Kensington High Street
    14 min walk - 0.7 miles
  • A large indoor structure with a complex metal framework and a glass ceiling.
    Olympia Events
    14 min walk - 0.7 miles
  • Shepherd's Bush Empire
    9 min walk - 0.5 miles
  • Eventim Apollo
    12 min walk - 0.7 miles

Getting around

  • Hammersmith Station
    8 min walk
  • Kensington (Olympia) Station
    12 min walk
  • Heathrow Airport (LHR)
    27 min drive

Restaurants

  • Swallow Coffee Shop
    9 min walk
  • GAIL's Bakery
    2 min walk
  • Another Brother
    2 min walk
  • Bill's Restaurant
    9 min walk
  • Debbie Jo
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • In-room crib

Conveniences

  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Electrical adapters
  • Heating
  • Portable fan

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Saturday (9:00 AM - 10:00 PM) and Sunday - Sunday (9:00 AM - 5:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties

Frequently asked questions

Is Star Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Star Hotel doesn't offer parking.

What time is check-in at Star Hotel?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. Late check-in is available during limited hours.

What time is check-out at Star Hotel?

Check-out is at 10:30 AM.

Where is Star Hotel located?

Located in Hammersmith and Fulham, this hotel is within a 15-minute walk of Westfield London Shopping Centre, Olympia Events, and Kensington High Street. Hyde Park and River Thames are also within 3 mi (5 km). Hammersmith Station is 8 minutes by foot and Shepherd's Bush Underground Station is 10 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Star Hotel Reviews

9.0

Wonderful

9.6

Cleanliness

8.8

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 529 out of 889 reviews
Rating 8 - Good. 261 out of 889 reviews
Rating 6 - Okay. 75 out of 889 reviews
Rating 4 - Poor. 15 out of 889 reviews
Rating 2 - Terrible. 9 out of 889 reviews

Reviews

Verified review

10/10 Excellent

Lara Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and quite safe neighborhood
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very helpful and we had a wonderful experience here. The front desk employee from Brazil, I believe her name was Carol, was very helpful and accommodating, and the rooms were very clean and nice. We also enjoyed the location, and we loved the jamaican restaurant nearby!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good location
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice - albeit fairly small (not unusual for London!) - room with modern and clean bathroom. The hotel itself is well positioned near bars, restaurants, local shops and a 10-15 minute walk to Hammersmith underground and bus stations.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Mohanad Z M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and wonderful location. Thank you!
Stayed 21 nights in May 2026
Verified review

10/10 Excellent

Karla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice neighborhood with restaurants all around and a tesco a couple of blocks for any other items needed. Hammersmith station is a short walk to get to tube. Hotel was older but cute and clean.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Oscar

Great value and location
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful. The room was spotless and way above what i expected. 5 mins to the tube station and a further 5 minutes to the Apollo. I would certainly use this place again.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived we were a bit early for the 2:00 pm check in. The staff kindly stored our bags so we didn’t have to carry them around any more. We came back a few hours later and were given a nice room. It was very clean and the bathroom was updated and beautifully clean. The neighbourhood was nice and our room was at the back of the hotel so was also quiet. We were near the Hammersmith tube station which was great for coming from the airport and also getting around the city. My daughter and I had a great stay. The only thing we missed was a small fridge as we are travelling with a budget and mostly ate meals from grocery stores. However, the hotel is near a big Tesco grocery store which allowed us to go there in the evening when we got back from our daily adventures. The front desk staff was always friendly.
Stayed 5 nights in Jul 2026
Verified review

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a great stay, a lady that is super welcoming and the accommodation is always clean
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy location a short walk from Tube stations, with many shops, cafes and restaurants nearby. A clean and quiet hotel with very comfortable beds.
Stayed 5 nights in Feb 2026
Verified review

8/10 Good

Gordon

Liked: Cleanliness, staff & service, amenities
This is a basic hotel, clean, well equipped rooms. Friendly staff and excellent location.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Hoang Dai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. The room is clean and staff are friendly.
Stayed 6 nights in Mar 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and Hotel were clean, great location close to restaurants and Hammersmith is only 10 minute walk. Staff were helpful and friendly.
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Aimee E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to restaurants, 10 min walk to tube station
Stayed 6 nights in Mar 2026
Verified review

8/10 Good

Rosa

Liked: Cleanliness
Disliked: Amenities
Property was located in a convenient location thanks again
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities
Clean room, comfortable, well located
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Charlotte

Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean and the staff were very welcoming and helpful!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Carly

Liked: Cleanliness, staff & service, amenities
Lovely and wonderful staff, great location!
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Zena

Liked: Cleanliness, staff & service, amenities
Clean room, friendly staff, comfortable bed, and very quiet. Would stay here again in a heartbeat.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for visiting Hammersmith or Shepherds Bush, both of which having great public transport links into Central London
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Hasina

Liked: Cleanliness, staff & service, amenities
Very nice hotel, good location and very helpful stuff
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Waheeda

Liked: Cleanliness, staff & service, amenities
Very nice and clean hotel, super location and excellent staff. Wish to come again.
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Anthony

Liked: Cleanliness, property conditions & facilities
Clean and staff were courteous and unobtrusive
Stayed 1 night in Feb 2026