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Phoenix Hotel

Property class: 3.5

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Photo gallery for Phoenix Hotel

The exterior of the Phoenix Hotel with a classic facade, large columns, and a welcoming entrance. - Phoenix Hotel (London)
A hotel room with a large bed, a desk, a chair, and a TV. - Phoenix Hotel (London)
A window with red flowers and green foliage, a white building facade, and a decorative metal fence. - Phoenix Hotel (London)
A bar area with stools, a television screen, and a seating area with a sofa and chairs. - Phoenix Hotel (London)
A spacious living room with a fireplace, comfortable seating, a television, and a bookshelf. - Phoenix Hotel (London)
Close to Kensington Palace and Kensington Gardens, Phoenix Hotel provides dry cleaning/laundry services, a bar, and a restaurant. Guests can connect to free in-room WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Business services
  • Bar
  • Laundry
  • Housekeeping

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Single Room (1 Single Bed)

A hotel room with two beds, a desk, a mirror, and artwork on the walls.

Standard Single Room (1 Single Bed)

8.0 out of 10
Very good
(56 reviews)
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Triple Room

A hotel room with a large bed, a flat-screen TV mounted on the wall, and a staircase leading to an upper level.

Standard Triple Room

8.4 out of 10
Very good
(9 reviews)
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Exclusive Single Room (Small)

A hotel room with a neatly made bed, a wooden headboard, a small bedside table, and a window with curtains.

Exclusive Single Room (Small)

8.0 out of 10
Very good
(34 reviews)
  • 1 bedroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

A hotel room with a large bed, bedside table, lamp, chair, desk, and a TV mounted on the wall.

Executive Double Room

8.4 out of 10
Very good
(7 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Twin Room

A hotel room with a large bed, a desk, a chair, and a wardrobe.

Executive Twin Room

9.2 out of 10
Wonderful
(7 reviews)
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

A hotel room with a large bed, a desk, a chair, and a TV.

Standard Double Room, 1 Double Bed

8.8 out of 10
Excellent
(13 reviews)
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Twin Beds

A hotel room with a bed, a desk, a chair, a TV, and a door.

Standard Twin Room, 2 Twin Beds

9.2 out of 10
Wonderful
(15 reviews)
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Quadruple Room, 1 Bedroom

A hotel room with a large bed, two nightstands, a wardrobe, and a chair.

Standard Quadruple Room, 1 Bedroom

7.0 out of 10
Good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 4 Twin Beds

About the neighborhood

Located in London City Centre, a neighborhood in London, Phoenix Hotel is near a metro station. Oxford Street and Kensington High Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Hyde Park and Kensington Gardens. Looking to enjoy an event or a game? See what's going on at Royal Albert Hall, or consider Excel London for a night out. Guests love the hotel's convenience to public transportation: Bayswater Underground Station is 3 minutes by foot and Queensway Underground Station is 6 minutes. Visit our London travel guide
Map
1-8 Kensington Gardens Square, London, England, W2 4BH

What's nearby

  • A red building with 'ALICE'S' signage and a 'POST OFFICE' sign.
    Westbourne Grove
    1 min walk - 0.0 miles
  • A statue of a woman holding a torch, with a golden roof and intricate architectural details in the background.
    Kensington Gardens
    5 min walk - 0.3 miles
  • A street with shops, including a Portobello Market.
    Portobello Road Market
    9 min walk - 0.5 miles
  • A river with boats, a gazebo, and autumn trees.
    Hyde Park
    16 min walk - 0.9 miles
  • Queensway
    1 min walk - 0.1 miles

Getting around

  • Bayswater Underground Station
    3 min walk
  • London Paddington Station
    15 min walk
  • Heathrow Airport (LHR)
    41 min drive

Restaurants

  • Bayswater Arms
    2 min walk
  • Gold Mine
    2 min walk
  • Four Seasons
    3 min walk
  • Prince Alfred
    2 min walk
  • Guillam Coffee House
    4 min walk

Similar properties

View from room
Kensington Gardens Hotel
London City Centre
  • Free WiFi
  • Laundry
  • Housekeeping
8.4 out of 10, Very good, 1,000 reviews
Kensington Gardens Hotel
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Elevator

More

  • 6 floors
  • Banquet hall
  • Built in 1854
  • Smoking not allowed
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

  • Diners Club
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments, and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

Frequently asked questions

Is Phoenix Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Phoenix Hotel?

Check-in start time: 1:30 PM; Check-in end time: anytime.

What time is check-out at Phoenix Hotel?

Check-out is at 11 AM.

Where is Phoenix Hotel located?

Located in London City Centre, this hotel is within a 10-minute walk of Queensway and Kensington Gardens. Hyde Park and Royal Albert Hall are also within 1 mi (2 km). Bayswater Underground Station is only a 3-minute walk and Queensway Underground Station is 6 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Phoenix Hotel Reviews

8.8

Excellent

9.2

Cleanliness

8.2

Amenities

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 538 out of 1004 reviews
Rating 8 - Good. 348 out of 1004 reviews
Rating 6 - Okay. 89 out of 1004 reviews
Rating 4 - Poor. 18 out of 1004 reviews
Rating 2 - Terrible. 11 out of 1004 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-located hotel. Very close to restaurants, shops, tube stations and Paddington train Station. The buffet style breakfast was quite good with both English and continental choices. Staff was attentive and helpful.
Stayed 2 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness
Location was good. Breakfast room was in basement room so felt dark and cramped.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there a day late due to flight issues, they accommodated me and even upgraded my room when they saw that I was a big guy, room was clean and walking distance to the festival the free breakfast was better than I expected it to be,I will definitely be back next year the staff was awesome and friendly 😊
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my 5th stay at the Phoenix. Can’t beat the location!
Stayed 9 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is really good
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Clean room, pleasant staff, excellent location
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very impressed with the Phoenix Hotel. I have stayed in a number of budget hotels in London and usually they are mostly in a pretty poor state, run down and dirty. I thought the Phoenix was very good value for money. The room was pleasant and clean, and there was a decent Continental breakfast with plenty of options included in the price. Good location too, within walking distance of Hyde Park, the V&A and the Natural History Museum. I would stay here again and would recommend it to others.
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Clean room, excellent staff, shops nearby
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phoenix Hotel was wonderful. We will stay here the next time we come to London. Location was perfect. Close to Bayswater subway station and lots of restaurants and little grocery. The breakfast was great. We were very happy with our stay and can’t wait to go back.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness
Super location and very friendly staff
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately I was not aware of the size of room. It was so small I am claustrophobic and hard for me to spend two nights there. Rest is all good. Next time I will check before booking.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, perfectly fine for 1 night stay as a solo traveller. There were 2 fans in the room so I slept fine despite the heatwave.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, good restaurants walkable from the hotel, nice staff.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
The Phoenix is normally a very nice central hotel with adequate rooms. In a heat wave it is unliveable as there is no air conditioning in the rooms.
Stayed 2 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Location is very convenient for visiting major places in London and has a lot of food choices in the neighborhood. Breakfast is enough good in quality and variety. Overall very good cost performance, I would say. Only I miss is a refrigerator not available in the guest room, but they allow us to use their refrigerator at the hotel reception.
Stayed 5 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the place , i would return … more towels are needed though, more so in a none touristy area but very close to the train station and many shops
Stayed 2 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel in a really convenient location close to lots of shops and restaurants as well as stations.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Lovely room, helpful staff
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nicely maintained hotel in an excellent location. The single room was very small, but that was expected, and it was fine for one person. The furnishings seemed new enough and the water pressure in the shower was strong. The bed was a little lumpy. The continental breakfast was quite nice if you're happy without hot dishes. The location is minutes from the high street with two Tube stations and loads of cafes, restaurants and shops. Kensington Gardens/Hyde Park is a short (less than 10 minute) walk. The hotel is on a quiet street. The hotel bar is never open, but there are at least 4 pubs within 2 minutes. Overall very good value for money.
Stayed 4 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel with breakfast included. Room is a little small, but It was the ideal location for my current trip, would definitely stay there again
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
First room was quite noisy, was able to change rooms to a much quiter location. Breakfast was varied and filling. Location is great, multiple restaurants and few minutes to Bayswater tube stop.
Stayed 10 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location. Bathroom clean and looks new Amenities in room - fan, refreshment tray, hairdryer, some toiletries I had a single room, plenty big enough for me but fairly compact. I had breakfast one day which was continental, lots of choice and an absolute bargain at £7.50! Off the main thoroughfare but minutes from lots of restaurants, cafes, convenience stores and 2 tube stops so super easy to get around. Definitely would recommend - price and location a steal for the area!
Stayed 2 nights in Mar 2026
Verified review

6/10 Okay

Liked: Staff & service
Great location
Stayed 1 night in Mar 2025