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Holiday Inn London - West by IHG

Property class: 4

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Photo gallery for Holiday Inn London - West by IHG

A hotel room with a large bed, a desk, a chair, and a view of a cityscape through the window. - Holiday Inn London - West by IHG (London)
A rooftop terrace with a tiled floor, a metal fence, and a view of the city skyline including buildings and a construction crane. - Holiday Inn London - West by IHG (London)
A modern bathroom with a large sink, mirror, and glass shower enclosure. - Holiday Inn London - West by IHG (London)
A modern hotel building with a prominent glass facade, a green logo, and a curved corner design. - Holiday Inn London - West by IHG (London)
A hotel room with a wooden wardrobe, a blue wall, and a small table with a coffee maker, glasses, and bottles. - Holiday Inn London - West by IHG (London)
Located close to Westfield London Shopping Centre and Wembley Stadium, Holiday Inn London - West by IHG provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. The on-site restaurant offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a bar and a gym.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

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Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

9.0 out of 10
Wonderful
(6 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, and a view of the cityscape through the window.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed with Sofa bed

Standard Room, 1 Double Bed with Sofa bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed with Sofa bed

8.2 out of 10
Very good
(29 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed | In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed

8.4 out of 10
Very good
(15 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds, Accessible

A hotel room with two beds, a desk with a chair, a TV, and a large window with curtains.

Standard Room, 2 Twin Beds, Accessible

9.0 out of 10
Wonderful
(7 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

A hotel room with two beds, a desk, a chair, and a wardrobe.

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(8 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Premium Room

A hotel room with a large bed, a desk, a chair, and a view of the cityscape through the window.

Premium Room

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, Multiple Beds

A hotel room with two beds, a desk, a chair, and a large window with curtains.

Standard Room, Multiple Beds

9.0 out of 10
Wonderful
(16 reviews)
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed
  • Free WiFi

View all photos for Standard Room, 3 Twin Beds

A hotel room with two beds, a desk with a chair, a lamp, and a window with curtains.

Standard Room, 3 Twin Beds

  • Sleeps 3
  • 3 Twin Beds
  • Free WiFi

About the neighborhood

Located in Acton, a neighborhood in London, Holiday Inn London - West by IHG is near the airport and near a metro station. Oxford Street and Marble Arch are notable landmarks, and travelers looking to shop may want to visit Westfield London Shopping Centre and London Designer Outlet. Looking to enjoy an event or a game? See what's going on at OVO Arena Wembley or Wembley Stadium. Guests love the hotel's convenience to public transportation: North Acton Underground Station is 5 minutes by foot. Visit our London travel guide
Map
4 Portal Way, London, England, W3 6RT

What's nearby

  • A large stadium with a distinctive arch structure, surrounded by modern buildings and under a cloudy sky.
    Wembley Stadium
    11 min drive - 2.8 miles
  • A busy street with a prominent London Underground sign, historic buildings, and a red double-decker bus.
    Oxford Street
    28 min drive - 6.8 miles
  • Wormholt Park
    6 min drive - 1.5 miles
  • TeamSport Acton
    7 min drive - 1.5 miles
  • The Depot
    10 min drive - 1.9 miles

Getting around

  • North Acton Underground Station
    5 min walk
  • Acton Main Line Station
    8 min walk
  • Heathrow Airport (LHR)
    37 min drive

Restaurants

  • McDonald's
    4 min walk
  • Al Enam
    10 min walk
  • Costa Coffee
    4 min walk
  • By Max
    9 min walk
  • Nirvana Coffee Shop
    13 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 18 per night)
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 14.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Starbucks

Things to do

  • Gym

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 248 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 buildings
  • 7 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • Banquet hall
  • Built in 2004
  • Comprehensive food waste policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Locally sourced food prioritized
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 12 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 14.95 per person
  • Self parking fee: GBP 18 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Some water is reused through a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Holiday Inn London - West by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for GBP 18 per night.

What time is check-in at Holiday Inn London - West by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Holiday Inn London - West by IHG?

Check-out is at noon.

Where is Holiday Inn London - West by IHG located?

Located in Acton, this hotel is 2.4 mi (3.8 km) from Westfield London Shopping Centre and within 6 mi (10 km) of Portobello Road Market and London Designer Outlet. OVO Arena Wembley and Wembley Stadium are also within 6 mi (10 km). North Acton Underground Station is only a 5-minute walk and East Acton Underground Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn London - West by IHG Reviews

8.4

Very Good

8.6

Cleanliness

7.8

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 473 out of 1011 reviews
Rating 8 - Good. 367 out of 1011 reviews
Rating 6 - Okay. 95 out of 1011 reviews
Rating 4 - Poor. 42 out of 1011 reviews
Rating 2 - Terrible. 34 out of 1011 reviews

Reviews

Verified review

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent premium room and breakfast. Great location too.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Dirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, central location and clean setup.
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful let us paid for parking and book use in at 11.00 am as a room was ready instead of 3.00
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Sureya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great outside of the parking, but the staff were very helpful with getting it resolved.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay! Nice & clean! Really nice room! And a great breakfast!
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Yee Tak

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff and clean room. The hotel has limited parking space and cost is reasonable.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and useful car park. Comfy rooms and helpful staff.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Said

Liked: Cleanliness, staff & service, amenities
Stayed one night. Positive impression about the hotel. Staff very helpful
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel and room was very clean, comfortable beds, bar fridge, modern gym, easy check-in/out, restaurant and bar service very good, walking distance to numerous restaurants, groceries, easy access to bus or tube transportation (including all the way to Heathrow)
Stayed 8 nights in Jul 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, amenities, property conditions & facilities
I loved staying there and it felt very homey and safe. Thank you!
Stayed 2 nights in Jul 2026
Verified review

8/10 Good

Bipin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent convenient location and reasonably priced
Stayed 2 nights in May 2026
Verified review

8/10 Good

Iqbal MZ

Liked: Cleanliness, amenities, property conditions & facilities
We stayed one night. Its good for two people. All essentials are there. Close to some good restaurants and canal side walks.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Allan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff extremely polite and very nice selection at breakfast. Room was clean and had all we needed. Would definitely come back again
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very nice hotel. Able to leave our luggage there before we checked in. Everyone friendly and helpful would stay here again.
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Pravin

Liked: Cleanliness, staff & service, property conditions & facilities
Room And the Staff were all good
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good welcome and able to park my car 3 hours before checking in at noon, had to pay again when I booked in at 5pm as I was staying till 1pm the day of checkout, room was clean and tidy with all that I needed, breakfast was great also, I'd visit again no problem 👍
Stayed 1 night in May 2026
Verified review

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big room which was very clean and lovely breakfast. The only downside was an out of order elevator which meant long waits as it’s a large hotel for only one elevator to be working
Stayed 1 night in May 2026
Verified review

10/10 Excellent

keeley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room comfy bed (maybe a pillow or 2 short but I am confident if I’d have asked this would have been rectified) Shower great, air con great!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Wanda

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very close to the rail system. It also offered food service to your room (stopping late evening) there is a bar and restaurant as well. The only issue we had was the AC was not cooling the room. We had to request a fan b/c we weren’t getting any sleep. Otherwise, it was a very good stay
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel hreat stay great staff absolutely perfect
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern, clean and friendly.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Prince Moluyan

Liked: Cleanliness, property conditions & facilities
Topnotch breakfast!
Stayed 4 nights in Dec 2025
Verified review

10/10 Excellent

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and service
Stayed 4 nights in Sep 2025
Verified review

10/10 Excellent

Silvia Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, modern hotel
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Garth

Liked: Cleanliness, amenities, property conditions & facilities
Great room, fantastic location to travel into central london from Acton North Tube
Stayed 1 night in Dec 2025