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The Richmond Hotel, BW Signature Collection

3.0 star property
Hotel with a restaurant, 10-minute walk to Liverpool ONE

Choose dates to view prices

The Richmond Hotel, BW Signature Collection, in Liverpool's heart near Royal Albert Dock, offers British cuisine at R Bar & Brasserie, a bar, coffee shop, dry cleaning, in-room WiFi, and a business center for work and leisure.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Pet friendly
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

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About the neighborhood

Map
24 Hatton Garden, Liverpool, England, L3 2AN

What's nearby

  • Cavern Club - 6 min walk - 0.4 miles
  • Liverpool ONE - 7 min walk - 0.4 miles
  • Liverpool Empire Theatre - 9 min walk - 0.5 miles
  • Liverpool Pier Head Ferry Terminal - 12 min walk - 0.6 miles
  • Royal Albert Dock - 15 min walk - 0.8 miles

Getting around

  • Moorfields Station - 5 min walk
  • John Lennon Airport (LPL) - 34 min drive

Restaurants

  • ‪Shenanigan's - ‬2 min walk
  • ‪Lovelock's - ‬5 min walk
  • ‪The Dead Crafty Beer Company - ‬3 min walk
  • ‪Kitty’s Showbar - ‬3 min walk
  • ‪The Ship & Mitre - ‬3 min walk

About this property

The Richmond Hotel, BW Signature Collection

Hotel near Royal Albert Dock
Located close to Liverpool ONE and Liverpool Pier Head Ferry Terminal, The Richmond Hotel, BW Signature Collection provides a coffee shop/cafe, dry cleaning/laundry services, and a bar. The on-site British cuisine brasserie, R Bar & Brasserie, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, and guests can find other amenities such as a business center.
Other perks include:
  • Buffet breakfast (surcharge), express check-out, and 2 meeting rooms
  • Luggage storage, wedding services, and smoke-free premises
  • Tour/ticket assistance, an elevator, and a 24-hour front desk
Room features
All 139 individually furnished rooms include thoughtful touches such as 24-hour room service and premium bedding, as well as amenities like late night room service and free WiFi.
More conveniences in all rooms include:
  • Heating and portable fans
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with designer toiletries and tubs or showers
  • 50-inch flat-screen TVs with digital channels
  • Wardrobes/closets, refrigerators, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking; discounts available
  • Street parking available
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 8:00 AM to 11:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 14.95 for adults and GBP 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • R Bar & Brasserie

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2 meeting rooms
  • 9,311 square feet of conference space
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Desk
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 25 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for GBP 20.00 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: GBP 50.00 per day
  • Breakage deposit: GBP 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately GBP 14.95 for adults and GBP 5.00 for children
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: GBP 20.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Long-term renters welcome
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property requires a deposit equal to 20% of the cost of stay for any bookings where payment for the stay will be made on site instead of at the time of booking.

We should mention

Construction is underway at a neighboring building and there may be noise disturbance from the construction work
Parking height restrictions apply

Property is also known as

Richmond Hotel Liverpool
Richmond Liverpool
Richmond Apart-Hotel Hotel Liverpool
Richmond Apart-Hotel Hotel
Richmond Apart-Hotel Liverpool
Richmond Apart-Hotel
Richmond BW Premier Collection Hotel Liverpool
Richmond BW Premier Collection Hotel
Richmond BW Premier Collection Liverpool
Richmond BW Premier Collection
BW Premier Collection Richmond Hotel Liverpool
BW Premier Collection Richmond Hotel
BW Premier Collection Richmond Liverpool
BW Premier Collection Richmond
BW Premier Collection The Richmond
Best Western Premier Collection The Richmond
The Richmond Best Western Premier Collection
The Richmond BW Premier Collection
The Richmond Apart Hotel

Frequently asked questions

Is The Richmond Hotel, BW Signature Collection pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of GBP 25 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Limited spots are available.

What time is check-in at The Richmond Hotel, BW Signature Collection?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at The Richmond Hotel, BW Signature Collection?

Check-out is at 11 AM. Late check-out is available for a fee (subject to availability).

Where is The Richmond Hotel, BW Signature Collection located?

Located in the heart of Liverpool, this hotel is within a 10-minute walk of Royal Court Theatre and Liverpool ONE. Liverpool Pier Head Ferry Terminal and Royal Albert Dock are also within 1 mi (2 km). Moorfields Station is 5 minutes by foot and Liverpool Lime Street Station is 9 minutes.

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Reviews

The Richmond Hotel, BW Signature Collection Reviews

8.2

Very Good

8.6

Cleanliness

8.4

Location

8.6

Staff & service

8.8

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 383 out of 942 reviews
Rating 8 - Good. 356 out of 942 reviews
Rating 6 - Okay. 122 out of 942 reviews
Rating 4 - Poor. 50 out of 942 reviews
Rating 2 - Terrible. 31 out of 942 reviews

Reviews

6/10 Okay

Rajesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed.

The Richmond used to be a great property but feels neglected of late. Room given initially was so smelly, asked the manager and to his credit changed the room to something more pleasant. Overall, the cleanliness is not great, lots of visible damage to the hotel, but only stayed for one night so made do. Have stayed before an the hotel does have a nice wing which is newer but rest of it was poor and it's the second time I've needed a room change.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful Hotel in every sense of the word. Excellent location ,excellent service by charming staff . It takes you back to what Hotels were like in times gone bye. Everything on a Grand Scale. If you are travelling to Liverpool , you should STRONGLY consider this wonderful Hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff - 5/5 We arrived early around 12pm and Micheal helped us with checkin. we first got a room on ground floor as that was the only room available when we arrived, but it was not the type of room we were thinking of. we like rooms that have day light coming in and this room was very dark as it had only 1 window. we explained to Micheal, and he was very helpful, understood our needs and reorganized so that we got a different room, but that meant we had to check in at 3pm which was fine. Location - 5/5 5-10 min away from city centre. Which made it easily accessible to food and shopping centre. there is costa , dessert and Turkish restaurant right opposite the hotel. the car park was 2 min walk. Cleanliness- 3/5 Although the room had been cleaned by room service, the utensils had a stench of alcohol. there was dust around the room and the carpet had some sticky bits. we were in the junior suite so it was apartment style room however there was no microwave in the kitchen. There were two sinks in the bathroom and one of them was clogged up with tissues. the bathroom needs ventilation
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was ok but didnt like the carpets in corridors very worn and messy just felt like it was very out dated and needs improvement plus alot of noise from slamming doors but maybe this cant be helped with fire doors
Stayed 3 nights in Aug 2021

8/10 Good

Olivia

Liked: Staff & service, property conditions & facilities, room comfort
Only stayed for a couple of nights but really enjoyed it . Very easy to get around from the hotel , and only 5 minutes from the train station loved it .
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent junior suite, brilliant breakfast and friendly staff who are helpful and professional. Excellent price too! Definitely recommend this hotel.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Good reception and an excellent cooked breakfast
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can't fault the hotel at all - nice spacious rooms, friendly staff, central location, great city, thoroughly enjoyed
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for money. Two issues: only off street parking or commercial car park options a available, hotel does not have its own parking space; wifi does not work.
Stayed 1 night in Jun 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Okay stay, but rooms would do a renovation

Overall an average hotel, ok for a one night stay. Staff was really helpful. The room is clean, but does look old. Curtains seem 20 years old, phone not working, shower not working properly. The is a huge tv in the room with smart box attached, but wasn’t working either and all the wires were out. Great location, but room could use some renovation.
Stayed 1 night in Apr 2021

8/10 Good

Nicola, Belfast

Liked: Staff & service, amenities, property conditions & facilities
Quirky but a bit dated, could do with a make over orupdate
Stayed 1 night in Dec 2020

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really friendly staff, very welcoming. Lovely, spacious room. Very family friendly, would return again.
Stayed 1 night in Nov 2020

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At the time of our stay the hotel was being used to house homeless and drug dependent people, they were sat on entrance steps throughout tge afternoon and night time begging for money and cigarettes. The corridors smelt constantly of weed Nd there were silver cannisters of gas in the corridors and on window cills. You had no idea if they where in room next to yours making a unpleasant environment to stay in. I personally felt unsafe walking around at night. Although the hotel had door security this did not stop the begging on the steps of the hotel and drug use, the door man talking offense to us not responding to him on one occasion after we'd asked for money coming back in at 10pm at night. If hed been wearing his securit badge and id it would have been easier to identity him from the homeless and drug users.
Stayed 2 nights in Sep 2020

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel and room with perfect location

Nice hotel in perfect location in centre of Liverpool. Junior suite with balcony was amazing with ample space and amenities to boot. Comfortable, spacious, clean, what more could you ask for.. Definitely a good option to stay again, no reason not to.
Stayed 1 night in Aug 2020

2/10 Terrible

RL, Leeds

Liked: Cleanliness
Disliked: Property conditions & facilities
Very strange. Dreadful smell of drains/damp that permeated everywhere, even the bedding. Unbearable heat in the rooms, even when not particularly warm outside. Receptionist was lovely, restaurant not v organised, had to keep asking for things they’d forgotten.
Stayed 2 nights in Aug 2020

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

AVOID

1st room was awful, dirty and appliances werent working. Kind lady at desk moved our rooms to a better room. Even then one side if the bed had a sink hole in it and sofa was unusable as base was broke. Stayed here a year ago and had the best experience but this year not good at all. Wouldn't come back or i dont reccomended anyone else go. Room was the same price as a premier inn or travelodge in the same area so i expected the same
Stayed 1 night in Aug 2020

2/10 Terrible

Antony

Disliked: Staff & service, property conditions & facilities

Receptionist needs to learn some manors

Receptionist was the worst, booked a suite that was very tired. Shower was red hot or cold. Not a 4 star hotel based on the room and service
Stayed 1 night in Aug 2020

8/10 Good

Roland, Reading

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressively grand building, with nice rooms. Booked online through Expedia, pretty sure I selected a Junior Suite with double bed, but was given a twin.
Stayed 1 night in Aug 2020

2/10 Terrible

Michael

Disliked: Staff & service, property conditions & facilities, room comfort

Will not be back here

This hotel is not just a hotel. It has long term resident families living here. I was subjected to a rave until past 2.30 in the morning as I tried to sleep before a 6 hour drive in the morning. The description states long term renters are here but not the kind you would associate with a hotel described as the signature collection, Misleading to say the least.
Stayed 1 night in Aug 2020

10/10 Excellent

Holly, Liverpool

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was lovely here, it was very very clean would definitely stay again. Looking forward to coming back!
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Disliked: Cleanliness

Deep clean needed!

Dirty carpet and used glass left on window ledge
Stayed 1 night in Aug 2020

8/10 Good

Jasmine, Yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel for the price. We had a suite, lovely size could just do woth a lick of paint but other than that couldn't fault a thing. Thank you for a lovely stay!
Stayed 1 night in Jul 2020

6/10 Okay

Michelle

Liked: Staff & service

Clean and comfortable

We booked a junior suite it didn’t look like the photo on the website and the room wasn’t ready until 3.30pm there were a lot of flies in the room it was very warm and the aircon wasn’t working. The room was clean and comfortable but it would benefit having a mirror in the bedroom area as the only other place was the bathroom so it was hard to use my hair straighteners
Stayed 1 night in Jul 2020

10/10 Excellent

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service, lovely room, very clean
Stayed 1 night in Mar 2020
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