Overall, the Iberostar Lagos is a decent hotel in a beautiful location, but I would rate the experience closer to 4 stars than a true 5-star resort. The scenery and proximity to the beach are fantastic, and the breakfast was excellent. The staff were wonderful, especially JoĂŁo, who provided exceptional service and deserves recognition.
For the price, however, I expected better service. Pool service was very slow, and we often waited a long time before anyone approached us.
Our original room faced the parking lot and construction area, and the balcony door would not close properly. We paid an additional €50 per night to upgrade to a beachfront room. Room 107 was beautiful and clean, but unfortunately had an extremely strong sewage/septic smell that lasted throughout our three-night stay.
Most disappointing was that the front desk appeared to already know about the smell, yet we were still given the room and nothing meaningful was done after we raised the issue. In my opinion, Room 107 should not be occupied until the problem is fixed.
Beautiful property and location with some excellent staff, but paying 5-star prices plus €50 per night for an upgrade and spending three nights smelling sewage unfortunately did not feel like a 5-star experience.