I booked the Deluxe Penthouse for a week with my 89-year-old mother. The condo was full of deferred maintenance, and we lost hours of our vacation waiting for repair people from Tuesday through Saturday.
- No bedroom A/C all week. My mother slept on the couch. Fans were brought in instead, with a constant high-pitched whine.
- Dishwasher broken. A technician spent two hours on it, and it took three more days to decide to replace it.
- Coffee maker broken. Pots and pans scratched and dirty.
- The only lamp fell out of its base while I was using it.
- Jacuzzi water turned foamy and filmy. I had to shower it off.
- Wine fridge and safe didn't work.
- Cockroaches and a confusing TV.
I wrote to management every day and went to the office Thursday to ask what their plan was. I got apologies and promises, but nothing was fixed.
On Saturday, maintenance entered without notice, left a new dishwasher in the middle of the kitchen, and said they'd be right back with a part. Three hours later, no one had returned. A larger unit was finally offered, but after so many electrical problems and broken promises, I couldn't risk it with my mom needing A/C, so we left.
A unit marketed as a penthouse should work, and management's response came far too late. I can't recommend this property, especially for older guests. Diego was very kind.