Absolutely terrible experience. Every single service was awful from beginning to end. The management treated us with complete disrespect and showed no interest in resolving any issue. We were charged extra fees that were never disclosed and ended up paying more than the amount originally agreed for the reservation, which felt dishonest and completely unacceptable.
The food was terrible, and to make matters worse, there were times without proper water service even for basic needs like showering. No matter how many times we complained, nobody took responsibility or made any real effort to help.
Whenever I requested to speak with a manager or property administrator, there was always an excuse — they were never available, not answering calls, or supposedly too busy to respond. It felt impossible to get any real support or accountability.
Honestly and sincerely, I recommend anyone considering this place to look elsewhere. If you do not want unexpected charges, poor treatment, and a frustrating experience, avoid this property and choose another option instead.