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Hotel 21

Property class: 3

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Photo gallery for Hotel 21

A restaurant with a large black grill in the foreground, a table and chairs, and a view of the street with cars and trees outside. - Hotel 21 (Kusatsu)
A restaurant with a long counter, multiple tables, and chairs. There is a buffet area with various food items and beverages. The room has a modern design with wooden accents and large windows. - Hotel 21 (Kusatsu)
A corridor with a patterned wall and large windows offering a view of buildings. - Hotel 21 (Kusatsu)
A reception area with a counter, a bench, a plant, and a vending machine. - Hotel 21 (Kusatsu)
A hotel room with two beds, a desk, a television, and a window with curtains. - Hotel 21 (Kusatsu)
Located close to Lake Biwa Museum and Biwako Hall, Hotel 21 provides a coffee shop/cafe, a garden, and dry cleaning/laundry services. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a restaurant.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Laundry

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Twin Room, Non Smoking

A hotel room with two beds, a desk, a television, and a window with curtains.

Standard Twin Room, Non Smoking

8.8 out of 10
Excellent
(5 reviews)
  • City view
  • 30 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Twin Room, Smoking

A hotel room with two beds, a desk, a television, and a window with curtains.

Standard Twin Room, Smoking

  • City view
  • 30 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Double Room, Non Smoking

A hotel room with a bed, a chair, a small table, and a telephone.

Standard Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Double Room, Smoking

A hotel room with a bed, a chair, a small table, and a telephone.

Standard Double Room, Smoking

  • City view
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Economy Double Room, Non Smoking

A hotel room with a bed, a desk, a chair, a sofa, a TV, a lamp, and a large mirror.

Economy Double Room, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Economy Double Room, Smoking

A hotel room with a bed, a desk, a chair, a sofa, a TV, a lamp, and a large mirror.

Economy Double Room, Smoking

8.0 out of 10
Very good
(1 review)
  • City view
  • 20 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Economy Double room, Non-smoking (Bed 140cm)

Premium bedding, down comforters, minibar, desk

Economy Double room, Non-smoking (Bed 140cm)

  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Twin room, Non-smoking (Double bed 140cm × 2 units)

Premium bedding, down comforters, minibar, desk

Twin room, Non-smoking (Double bed 140cm × 2 units)

  • Sleeps 5
  • 2 Double Beds
  • Free WiFi

View all photos for Japanese room, Non-smoking (Tatami and Futon [Limited to 1 Room])

Premium bedding, down comforters, minibar, desk

Japanese room, Non-smoking (Tatami and Futon [Limited to 1 Room])

  • Sleeps 9
  • 1 Double Futon
  • Free WiFi

About the neighborhood

Located in Kusatsu, Hotel 21 is in the city center and near a boardwalk/promenade. Lake Biwa Museum and Biwako Hall are cultural highlights, and some of the area's notable landmarks include Nanzen-ji Temple and Fushimi Inari Shrine. Eikan-do Temple and Kiyomizu Temple are two other places to visit that come recommended. With kayaking, water skiing, and windsurfing nearby, you'll find plenty of adventures in the water. Visit our Kusatsu travel guide
Map
Wakatake-cho 7-10, Kusatsu, Shiga, 525-0031

What's nearby

  • A traditional Japanese temple complex with autumn foliage, a prominent pagoda, and wooden walkways.
    Kiyomizu Temple
    34 min drive - 17.0 miles
  • A red torii gate with stone lion statues on either side, leading to a shrine with a red roof.
    Fushimi Inari Shrine
    35 min drive - 16.6 miles
  • A pathway lined with cherry blossoms, a traditional building, and a river.
    Philosopher's Path
    47 min drive - 20.6 miles
  • Kusatsujuku Honjin
    13 min walk - 0.7 miles
  • Tatiki Shrine
    4 min drive - 1.0 mile

Getting around

  • Kusatsu Station
    9 min walk
  • Kansai Intl. Airport (KIX)
    93 min drive

Restaurants

  • 本家うばがもちや
    5 min walk
  • 近江バル NADESHICO
    7 min walk
  • Spanish Bar PLOMO
    6 min walk
  • 絶好調ええねん！
    4 min walk
  • スエヒロ 草津店
    6 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered extended parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 8:30 AM for a fee: JPY 950 per person
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free bicycle rentals

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Shared microwave
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • 1 building
  • 8 floors
  • Built in 1990
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 36-inch flat-screen TV with digital channels
  • Hulu
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Electric kettle
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately JPY 950 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Frequently asked questions

Is Hotel 21 pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking and extended parking are free at this property.

What time is check-in at Hotel 21?

Check-in start time: 3 PM; Check-in end time: 9 AM.

What time is check-out at Hotel 21?

Check-out is at noon.

Where is Hotel 21 located?

Located in the heart of Kusatsu, this hotel is 5.4 mi (8.7 km) from Lake Biwa Museum and 7 mi (11.3 km) from Biwako Hall. Nanzen-ji Temple and Eikan-do Temple are also within 16 mi (25 km). Kusatsu Station is 9 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hotel 21 Reviews

8.4

Very Good

8.4

Cleanliness

7.8

Location

8.2

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 32 out of 88 reviews
Rating 8 - Good. 38 out of 88 reviews
Rating 6 - Okay. 14 out of 88 reviews
Rating 4 - Poor. 4 out of 88 reviews
Rating 2 - Terrible. 0 out of 88 reviews

Reviews

Verified review

10/10 Excellent

Hironori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient transportation, clean roon
Stayed 3 nights in Mar 2024
Verified review

8/10 Good

滋穣

Liked: Cleanliness, amenities, property conditions & facilities
ホテル自体は草津駅から近く 部屋は見晴らしが良く、気持ちが良かったです。
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Tomoko

Liked: Cleanliness, amenities
駐車場がたくさんあって良かった
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

SAYURI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
大人2人と子供1人の家族旅行で利用しました。 子供用のアメニティを用意してくださっていたり、備え付けのアメニティの他にナノケアのドライヤーやコンタクトの保存液も貸し出ししてくださいました。 お部屋も広くて清潔で、子供のためにベッド周りに置くクッションを用意してくださっていました。 TVでYouTubeを見られて子供も退屈せず過ごせてよかったです。 ありがとうございました。
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

YUMI

Disliked: Staff & service
フロントスタッフの案内に不安があった。
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
チェックインが遅い時間でしたが…丁寧に対応してくださり嬉しかったです。 前もって連絡を入れていたのも良かったのかもしれないです。 朝食も美味しくいただきました。 ありがとうございます。
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Kohei

エントランスが分かりにくい。
Stayed 1 night in Mar 2026
Verified review

8/10 Good

ATSUSHI

女性向けのサービスが充実していてよかったと思います。
Stayed 1 night in Aug 2025
Verified review

8/10 Good

Takayuki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広々している 電子レンジもすぐに使えて便利
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

WATARU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋もキレイで、満足できた。チェックアウト時にカイロをくれる心遣いがすごく嬉しかった。
Stayed 1 night in Jan 2025
Verified review

10/10 Excellent

ヨシアキ

Liked: Cleanliness, staff & service, property conditions & facilities
スタッフ施設清潔でとても良かったです！ 滋賀県に行った際はまた行きたいホテルでした。
Stayed 1 night in Dec 2024
Verified review

6/10 Okay

Verified traveler

浴室カーテンの臭いが生乾き臭で不快でした。 それ以外は満足です。
Stayed 2 nights in Jul 2024
Verified review

6/10 Okay

KAZUHITO

ゆったり過ごすには申し分なし。

建物は新築ではありませんが、バス・トイレは改築されて清潔です。部屋の広さは申し分なく、ゆったり過ごせました。
Stayed 1 night in Dec 2023
Verified review

8/10 Good

Kazuhito

Liked: Cleanliness, staff & service, property conditions & facilities
部屋が広い
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

YUKO

Liked: Cleanliness, staff & service
トイレのタンクの水がポトンポトン落ちて気になって寝れなかった。トイレのドアを閉めたら気にならなかったです。
Stayed 2 nights in Sep 2023
Verified review

8/10 Good

Kazuhito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
草津駅に近く、交通の便が良い。 バスルームの鏡にはくもり止めを塗っていてほしかった。
Stayed 1 night in Dec 2022
Verified review

8/10 Good

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

快適に滞在できました

駅から少し離れていますが、静かな環境です。 部屋は広く快適でした。Wifi環境も良好でした。 朝食はバイキングでなくセットメニューですが必要十分な量でした。 駅近隣のチェーンホテルより高額ですが、部屋の広さを考えれば納得できます。
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

あどちゃん

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
スタッフの皆さんが親切でした。禁煙希望から喫煙室になってしまったのですが、空気清浄機や清浄スプレーを用意してくれました。匂いはどうしても取れなかったですが、対応が良かったので、まずまず良かったです。部屋は古いなりに清潔感ありでよかったです。朝食も美味しく、ボリュームもありました。働きに来てる方が利用してるようで、近い部屋から大きな声や音も聞こえずよかったです。枕が高いのがわたしには合わなくて残念。2種類くらいあるといいかな。あと、美顔器の貸し出しはとても良かったです。感染対策も出来ていました。とにかく落ち着いて過ごせるホテルでした。駐車場も敷地内無料はいいですね。機会があればまた利用したいです。
Stayed 1 night in Dec 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
めーちゃくっちゃ良かったです
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

とても便利で助かりました。

部屋も広く、清潔感があった。 お風呂はユニットバスだったが、広々していてゆっくりできました。 駅にも近く、駐車場も広くてチェックアウト後も利用できたのでとても助かりました。また利用したいです。 近江八幡からの道がとても渋滞するので時間は余裕をもってがいいと思います。
Stayed 1 night in Jun 2020
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
綺麗でひろくてよかったです
Stayed 1 night in May 2020
Verified review

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort

宿泊するなら1泊

周辺に飲食店が少ないのと、全体的に古い。 連泊ではなければOK。
Stayed 1 night in Mar 2020
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切で対応が良く、朝飯もとても美味かった。 サービスも良いので機会があれば又利用するつもりである。
Stayed 2 nights in Nov 2019
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big, clean, new washrooms and free parking near station.
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
駅から少し遠いが、部屋の広さはゆったりとしていてよかった。
Stayed 1 night in Oct 2019