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Grand Mercure Kuala Lumpur Bukit Bintang

4.0 star property
Boardwalk/promenade hotel with a fitness center and a 24-hour front desk

Choose dates to view prices

Swiss-Garden Hotel Bukit Bintang in central Kuala Lumpur offers a peaceful contrast to the city's energy. Enjoy drinks at the poolside bar, local dishes at Garden Terrace, high-speed WiFi, multilingual staff, and an outdoor pool with sun loungers.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Housekeeping
  • Parking available

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 King Bed, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room, 2 Twin Beds, City View

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Twin Beds, City View

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Junior Suite, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed, Balcony

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 4
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds

Superior Room, 2 Twin Beds | Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds

Highlights

Air conditioning
Connecting rooms available
Smart TV
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
Hair dryer
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Family Room

Deluxe Family Room | Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room

Highlights

Air conditioning
Connecting rooms available
Smart TV
Separate bedroom
Blackout drapes/curtains
Bathrobes
Rainfall showerhead
Bidet
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Executive Room

Minibar, in-room safe, desk, laptop workspace

Executive Room

  • Sleeps 2

View all photos for Superior Room, 1 King Bed Or 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed Or 2 Single Beds

  • Sleeps 2

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed

  • Sleeps 2

View all photos for Superior Room, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 1 King Bed

  • Sleeps 2

View all photos for Executive Room, City View, 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Executive Room, City View, 2 Single Beds

  • Sleeps 2

View all photos for Deluxe Family Room, 1 King Bed And 2 Single Beds

Minibar, in-room safe, desk, laptop workspace

Deluxe Family Room, 1 King Bed And 2 Single Beds

  • Sleeps 4

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About the neighborhood

Map
117 Jalan Pudu, Kuala Lumpur, 55100

What's nearby

  • Jalan Alor - 3 min walk - 0.2 miles
  • Changkat Bukit Bintang - 5 min walk - 0.3 miles
  • Berjaya Times Square - 7 min walk - 0.4 miles
  • Petaling Street Market - 10 min walk - 0.6 miles
  • Pavilion Kuala Lumpur - 14 min walk - 0.8 miles

Getting around

  • Imbi Station - 9 min walk
  • Kuala Lumpur Masjid Jamek Station - 16 min walk
  • Kuala Lumpur International Airport (KUL) - 46 min drive

Restaurants

  • ‪VCR - ‬2 min walk
  • ‪Bröom at Bukit Bintang - ‬3 min walk
  • ‪Dury Dury - ‬4 min walk
  • ‪Blue Boy Vegetarian Food Centre - ‬3 min walk
  • ‪Layali El Sham - ‬3 min walk

About this property

Grand Mercure Kuala Lumpur Bukit Bintang

Upscale hotel near Jalan Alor
Located close to Petaling Street Market and Kuala Lumpur Tower, Grand Mercure Kuala Lumpur Bukit Bintang provides a poolside bar, dry cleaning/laundry services, and car rentals on site. Be sure to enjoy a meal at Agarwood Restaurant, the on-site restaurant. In addition to a gym and a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with sun loungers
  • Buffet breakfast (surcharge), self parking (surcharge), and an elevator
  • A banquet hall, 8 meeting rooms, and luggage storage
  • A 24-hour front desk, concierge services, and multilingual staff
  • Guest reviews give top marks for the helpful staff
Room features
All 325 rooms feature comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches like free WiFi and safes.
Extra amenities include:
  • Free tea bags/instant coffee and electric kettles
  • Rainfall showers, bidets, and free toiletries
  • 40-inch Smart TVs with satellite channels
  • Daily housekeeping, desks, and phones

Similar properties

Exterior
Melia Kuala Lumpur
  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
8.6 out of 10, Excellent, 1,005 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (MYR 10 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: MYR 78 for adults and MYR 48 for children
  • A poolside bar
  • A restaurant

Restaurants on site

  • Agarwood Restaurant

Things to do

  • Children's pool
  • Gym
  • Outdoor pool

Family friendly

  • Children's pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • Business center

Outdoors

  • On the boardwalk/promenade
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 15 floors
  • 2 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 1993
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch smart TV with cable/satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MYR 78 for adults and MYR 48 for children
  • Self parking fee: MYR 10 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Garden Kuala Lumpur Hotel
Garden Swiss Hotel Kuala Lumpur
Hotel Garden Kuala Lumpur
Hotel Swiss Garden
Hotel Swiss Kuala Lumpur
Kuala Lumpur Swiss Garden
Kuala Lumpur Swiss Garden Hotel
Swiss Garden Hotel
Swiss Garden Hotel Kuala Lumpur
Swiss Garden Kuala Lumpur
Swiss Garden Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel
Swiss-Garden Bukit Bintang Kuala Lumpur
Swiss-Garden
Swiss Garden Bukit Bintang Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Kuala Lumpur
Swiss-Garden Hotel Bukit Bintang Kuala Lumpur Hotel Kuala Lumpur

Frequently asked questions

Does Grand Mercure Kuala Lumpur Bukit Bintang have a pool?

Yes, this property has an outdoor pool and a children's pool.

Is Grand Mercure Kuala Lumpur Bukit Bintang pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is available for MYR 10 per day.

What time is check-in at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-in start time: 3:00 PM; Check-in end time: 9:00 AM. Late check-in is available during limited hours.

What time is check-out at Grand Mercure Kuala Lumpur Bukit Bintang?

Check-out is at noon.

Where is Grand Mercure Kuala Lumpur Bukit Bintang located?

Located in Bukit Bintang, this hotel is within a 15-minute walk of Jalan Alor, Petaling Street Market, and Pavilion Kuala Lumpur. Kuala Lumpur Tower and Merdeka Square are also within 1 mi (2 km). Imbi Station is 9 minutes by foot and Bukit Bintang Station is 11 minutes.

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Grand Mercure Kuala Lumpur Bukit Bintang Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 118 out of 279 reviews
Rating 8 - Good. 95 out of 279 reviews
Rating 6 - Okay. 38 out of 279 reviews
Rating 4 - Poor. 15 out of 279 reviews
Rating 2 - Terrible. 13 out of 279 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marzuan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant environment, ambience & service
Stayed 2 nights in Dec 2025

10/10 Excellent

??

Liked: Cleanliness, property conditions & facilities
The staffs were good kind.
Stayed 2 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient..clean..good staff
Stayed 1 night in Aug 2025

8/10 Good

Manik

Liked: Cleanliness, amenities, property conditions & facilities
Location is fantastic and extremely downtown especially for eateries and close to China town
Stayed 2 nights in May 2025

8/10 Good

Hoa Chanh

Liked: Cleanliness, amenities, property conditions & facilities
My family enjoyed this hotel and its location. We enjoyed Malaysia. Will return to this hotel again next time.
Stayed 3 nights in May 2025

10/10 Excellent

JOHN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a well maintained hotel
Stayed 1 night in May 2025

2/10 Terrible

TAKUMI

Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is being renovated and the entrance is difficult to understand.
Stayed 1 night in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Great area in Clarke Quay.
Stayed 3 nights in May 2025

10/10 Excellent

HSIANG-CHIEH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is not next to monorail station but not far away. Thus, even u use the public transportation system, it is very easy to access this hotel. The room is nice and clean. Do use the pool during my stay there, which is a nice one as well. Many good choices around this hotel, particulate the night market area. Finally, I would like to thank the staff Andrew to help me arrange the grab service that I can arrive at the airport on time. Thanks
Stayed 3 nights in Jul 2025

10/10 Excellent

Basir

Liked: Cleanliness, property conditions & facilities
Spacious n clean
Stayed 1 night in May 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to night markets
Stayed 5 nights in Apr 2025

10/10 Excellent

Sabu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay with family.
Stayed 3 nights in Oct 2022

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel to stay

Good hotel in the Centre of KL
Stayed 1 night in Dec 2024

10/10 Excellent

Kumana Rajan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay.
Stayed 3 nights in Feb 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Really good value for money hotel. Staff friendly and helpful. Everywhere had good standard of cleanliness. Nearby to tourist attractions. Would recommend.
Stayed 3 nights in Feb 2025

6/10 Okay

Abdul Ghani

Liked: Cleanliness, property conditions & facilities, room comfort

Swiss Garden Bukit Bintang

Hotel readiness needs improvement for guest arrival...this include towels, electrical points not functioning etc
Stayed 2 nights in May 2025

6/10 Okay

Reza

Disliked: Staff & service
Nice area nice hotel I enjoyed
Stayed 5 nights in Dec 2023

2/10 Terrible

Sarinah

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The Worst Experience

The worst experience we had in this hotel. Dirty floor in the room, hair on bed dust on the furniture and etc. We were only told about the closed of pool and other inconveniences caused to the guest, 2 days prior our arrival. We cannot make any changes because it is nonrefundable booking. Such deceiving compared to the marketing in Hotels.com. We will never return.
Stayed 2 nights in Aug 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I truly enjoyed my stay at the hotel.
Stayed 3 nights in Apr 2024

10/10 Excellent

Reiciel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place will definitely come back again
Stayed 1 night in Jan 2024

8/10 Good

Chang Win

Liked: Staff & service, amenities
Overall great. Some stuff in the room is aging and perhaps they shall be,do cleaned, repaired or replaced such as bin etc.
Stayed 2 nights in May 2025

8/10 Good

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Nice friendly hotel, conveniently located to food, shops and transport
Stayed 5 nights in Jun 2023

10/10 Excellent

Hock Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and hotel is clean.
Stayed 1 night in Jan 2023

8/10 Good

Ngunchaw

Liked: Property conditions & facilities
Nice
Stayed 9 nights in Jan 2025

8/10 Good

Latifah Bte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay.
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