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Palace Hotel

Property class: 3

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Photo gallery for Palace Hotel

A dining area with multiple tables and chairs, a staircase, and a view of the upper floor. - Palace Hotel (Kuala Lumpur)
A hotel reception area with a concierge desk, a reception counter, and a seating area with a table and chairs. - Palace Hotel (Kuala Lumpur)
A hotel room with two beds, a wooden chair, a desk, and a television. - Palace Hotel (Kuala Lumpur)
A hotel with a modern facade, multiple floors, and a prominent sign for 'Palace Hotel'. - Palace Hotel (Kuala Lumpur)
A multi-level atrium with a glass ceiling, balconies with railings, and potted plants. - Palace Hotel (Kuala Lumpur)
Near Petaling Street Market and Jalan Alor, Palace Hotel provides a shopping mall on site, a hair salon, and dry cleaning/laundry services. The on-site restaurant, Sangeetha, features vegetarian cuisine. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Laundry
  • Room service

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Family Room

A hotel room with two beds, a red carpet, wooden headboard, and a nightstand with a phone.

Family Room

  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Superior Twin Room, 1 Bedroom

A hotel room with two beds, a nightstand with a phone, a chair, and a painting on the wall.

Superior Twin Room, 1 Bedroom

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Twin Room, 1 Bedroom

A hotel room with two beds, a desk with a TV, a coffee maker, and a bedside table with a lamp.

Superior Twin Room, 1 Bedroom

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom

A hotel room with two beds, a desk with a TV, and a seating area with chairs.

Deluxe Twin Room, 1 Bedroom

  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Superior Double Room, 1 Bedroom

A hotel room with a bed, a desk, a chair, a lamp, and a window with curtains.

Superior Double Room, 1 Bedroom

  • City view
  • 29 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Double Room, 1 Queen Bed

A hotel room with a bed, two chairs, a desk, and a window with curtains.

Deluxe Double Room, 1 Queen Bed

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room, 1 Bedroom

A hotel room with two beds, a desk with a chair, a telephone, and a wall-mounted lamp with flowers.

Deluxe Twin Room, 1 Bedroom

  • City view
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Family Quadruple Room, 1 Bedroom

A hotel room with two beds, a large window with curtains, a wall-mounted phone, and a painting.

Family Quadruple Room, 1 Bedroom

  • City view
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Basic Twin Room, 1 Bedroom, Non Smoking

A hotel room with two single beds, a wooden chair, a small table, and a painting on the wall.

Basic Twin Room, 1 Bedroom, Non Smoking

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Located in Golden Triangle, a neighborhood in Kuala Lumpur, Palace Hotel is in a shopping district and near a metro station. Petaling Street Market and Suria KLCC Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore KLCC Park. Check out an event or a game at Bukit Jalil National Stadium, and consider making time for Berjaya Times Square, a top attraction not to be missed. Visit our Kuala Lumpur travel guide
Map
No 40-46 Jalan Masjid India, Kuala Lumpur, 50100

What's nearby

  • A historic building with a dome and minarets, surrounded by modern skyscrapers and decorated with string lights.
    Merdeka Square
    5 min walk - 0.3 miles
  • A bustling street market at night with red lanterns hanging overhead.
    Petaling Street Market
    10 min walk - 0.6 miles
  • A bustling market street with colorful buildings, a large decorative arch, and various stalls selling goods.
    Central Market
    10 min walk - 0.6 miles
  • Masjid India
    2 min walk - 0.1 miles
  • SOGO
    5 min walk - 0.3 miles

Getting around

  • Kuala Lumpur Masjid Jamek Station
    7 min walk
  • Dang Wangi Station
    11 min walk
  • Kuala Lumpur International Airport (KUL)
    49 min drive

Restaurants

  • Capital Cafe
    6 min walk
  • Old Town White Coffee
    7 min walk
  • Bobby’s Burgers
    4 min walk
  • Bar Moxy
    8 min walk
  • Hameediyah Multi Cuisine
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • A restaurant

Restaurants on site

  • Sangeetha

Things to do

  • Shopping mall

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility

More

  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with premium cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 5 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Touch 'n Go eWallet and DuitNow
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Palace Hotel?

Check-in start time: 2 PM; Check-in end time: 5 PM.

What time is check-out at Palace Hotel?

Check-out is at noon.

Does Palace Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palace Hotel located?

Located in Golden Triangle, this hotel is within a 15-minute walk of Masjid India and Petaling Street Market. Petronas Twin Towers and KLCC Park are also within 2 mi (3 km). Dang Wangi Station is 11 minutes by foot and Medan Tuanku Station is 13 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Palace Hotel Reviews

7.2

Good

6.6

Cleanliness

8.0

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 9 out of 39 reviews
Rating 8 - Good. 15 out of 39 reviews
Rating 6 - Okay. 8 out of 39 reviews
Rating 4 - Poor. 3 out of 39 reviews
Rating 2 - Terrible. 4 out of 39 reviews

Reviews

Verified review

10/10 Excellent

THAKKER

Liked: Cleanliness
Hotel is near by vegetarian restaurant.and market walking destination.hotel staff good .Hotel need mantaince .very old no tea table in room .no refrigerator in room before i stay last year refrigerator in room and table also in room .now hotel need renovation
Stayed 4 nights in May 2025
Verified review

6/10 Okay

Rajesh

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location was ok.
Stayed 4 nights in Dec 2024
Verified review

8/10 Good

Demetrius

Liked: Cleanliness, staff & service
Disliked: Amenities
Very simple property vegetarian restaurant attached really good food but limited choices for food nearby also room bed was lumpy area safe close to city center kind of noisy most times in area not hotel only shopping nearby is jewelry and some clothes if looking for simple cost effective place this is it no frills
Stayed 4 nights in Sep 2025
Verified review

6/10 Okay

VENKATARAMAN

Liked: Staff & service
Disliked: Room comfort

Hotel Palace - Kualalumpur

Hotel is very well located. Quite easy to move around with ease. Hotel can improve their rooms.
Verified review

2/10 Terrible

Son

Disliked: Cleanliness, staff & service, property conditions & facilities
Accommodation was hard to find, sheets were full of stains and the staff could not speak English very well
Stayed 1 night in Aug 2025
Verified review

2/10 Terrible

Mathew

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldnt stay there again. The staff are creepy & didnt wanna help & tried to argue with me. It is a non smoking hotel - but all the rooms had ash trays & people have been smoking in there. No fridges in rooms. It is a 2 star hotel & it says a 3 star hotel on Expedia. It also says alot more untrue things on Expedia. I will never stay there again.
Stayed 7 nights in Jul 2024
Verified review

2/10 Terrible

Sivanathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach infested, no response despite several complaints. Staff very unresponsive unconcerned, one even said complain to Agoda in review. Manager promised to arrange my Grab airport drop on10/12 morning at 6am however no arrangements were made and no one at reception was able to make a booking. They knew I was desperate so arranged with his friend Taxi driver by Anwar and finally I was overcharged by taxi driver. very bad hotel= never stay again.
Stayed 7 nights in Dec 2024
Verified review

8/10 Good

Wade

Liked: Cleanliness, staff & service, amenities
Staff were really helpful and courteous
Stayed 10 nights in Jul 2026
Verified review

4/10 Poor

Nadia

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Photos mensongère chambre sale plusieurs cafards mort pas de frigo climatisation défectueuse nous sommes très déçu honteux
Stayed 3 nights in Jul 2025
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
still using old brand of television..
Stayed 1 night in Dec 2019
Verified review

6/10 Okay

Verified traveler

Kemudahan untuk sarapan pagi agak terlalu simple tapi ok la tetapi staff yang bertugas unit sajian perlu menjaga kebersihan semasa mengandalikan makanan..contohnya pakai lah sarung tangan atau penyepit semasa membuat sajian.
Stayed 2 nights in Jun 2019
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
朝食の男性のスタッフさんのマナーやサービスがとても良く印象に残っています。
Stayed 3 nights in Feb 2019
Verified review

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Nice Hotel
Stayed 2 nights in Jan 2019
Verified review

8/10 Good

Aswalhartini

room

so good for stay
Stayed 2 nights in Jan 2019
Verified review

10/10 Excellent

Maimunah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Jalan jalan at KL

city centre. easy to get halal food, good shopping place
Stayed 1 night in Oct 2018
Verified review

10/10 Excellent

Abdul Rashid

Palace is my kingdom.

Our stay there for 4 days 3 night was so wonderful. Great staff at front desk or housekeeping. Very clean and good services. If l and family went to Kuala Lumpur, that's will be our first choice. Thank you so very much.
Stayed 1 night in Aug 2018
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Requested for extra pillow but nobody send and they didnt inform us that extra pillow is not available. Requested for a king size bed since we have small kids but end up getting a twin bed.
Verified review

6/10 Okay

Fradze

Liked: Staff & service
Disliked: Cleanliness
The room space is good but need to replace some outdated things. Carpet, king bed and tv.
Stayed 2 nights in Apr 2018
Verified review

8/10 Good

Jeff

Liked: Cleanliness, staff & service

Good hotel close to the shopping arcade!

Nice overall but there is no parking available. Room 618 a bit smelly like a someone smoking in the room.
Stayed 1 night in Apr 2018
Verified review

8/10 Good

Anonymous

Liked: Staff & service
Hotel Location. Near train station. Shops and foods are available in the vicinity.
Stayed 2 nights in Jan 2018
Verified review

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Palace Hotel need upgrading facilities

Keadaan bilik dah usang. TV lama, carpet berbau & tak kering, aircond juga membuat carpet bilik basah. Byk lipas and tiada peti ais dlm bilik. Housekeeping masam muka bila minta or Tanya sesuatu mcm nak pinjam sejadah, etc. Lift kecil satu saja.
Verified review

10/10 Excellent

lingam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very good value for the money we paid for

very good value for price reasonably quiet ,. very good food around
Verified review

8/10 Good

prabin

Liked: Cleanliness, room comfort

Nice hotel

We enjoyed, room was big enough for family 2 adults and 2 children. Breakfast was not that good , needs improvement Centrally located, easily accessible to near by tourist area
Verified review

10/10 Excellent

Abdul Rashid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in and lots of nearby shopping area...
Verified review

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Recommended

overall is ok except for the service given