6/10 Okay
Santhia
Dec 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The apartment is conveniently located about 10–15 minutes from KLCC, which is ideal. However, the overall experience was disappointing. Upon arrival, we found there were no towels, no hand wash, and no hot water. There’s no phone to contact management directly, so everything has to be done through a QR code and WhatsApp.
I checked in late and there was no Mana Mana representative at reception – another management company’s staff tried to assist but couldn’t answer any of our questions. We received our towels the following day, but the person who delivered them was quite rude, which was off-putting.
Towards the end of our stay, we ran out of toilet paper and were told that from 2nd December they implemented a new policy where they no longer provide any additional amenities after check-in. This was never communicated to us.
Throughout the stay, we faced issues daily. There were ants in both the kitchen and bathroom. They also stated that cleaning and towel changes would be done every three days, but this never happened.
Unfortunately, this was not the best stay.
Santhia
Stayed 4 nights in Dec 2025



































