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Aparthotel

Portal House Apartments

Property class: 3

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Photo gallery for Portal House Apartments

A street view at dusk with a building featuring multiple windows and a door with a sign. - Portal House Apartments (Kraków)
A breakfast buffet with various food items, including watermelon, grapes, croissants, and pastries. - Portal House Apartments (Kraków)
A hotel reception area with a wooden reception desk, a plant, and a window with curtains. - Portal House Apartments (Kraków)
A hotel room with a sofa, a table with a decorative bowl, a floor lamp, and a balcony with a chair and a table. - Portal House Apartments (Kraków)
A hotel room with a bed, pillows, a vase with flowers, and a wall-mounted lamp. - Portal House Apartments (Kraków)
Located close to Royal Road and St. Mary's Basilica, Portal House Apartments provides a free breakfast buffet, a garden, and conference space. Treat yourself to a deep-tissue massage or other spa services. Stay connected with free in-room WiFi.

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Free WiFi
  • Air conditioning
  • Spa
  • Outdoor Space
  • 24/7 front desk

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Superior Apartment

A modern kitchen with a dining area, a living room with a blue sofa, and a fireplace.

Superior Apartment

  • City view
  • 80 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed, 1 Twin Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment

A modern living room with a blue sofa, a coffee table, and a TV. There is a skylight above and a kitchen in the background.

Deluxe Apartment

  • City view
  • 80 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Standard Room

A hotel room with two beds, a dining area, a coffee maker, and a TV.

Standard Room

  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds OR 1 Queen Bed

View all photos for Junior Apartment

A hotel room with a large bed, wooden wardrobe, and wall-mounted lights.

Junior Apartment

  • 35 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Senior Apartment

A modern hotel room with a dining area, kitchenette, and a TV mounted on the wall.

Senior Apartment

  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Bed

View all photos for Standard Apartment

A hotel room with two beds, a desk, a chair, and a window with curtains.

Standard Apartment

  • 39 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Apartment Superior

A hotel room with a large bed, two bedside tables, and a headboard with wall-mounted lights.

Apartment Superior

  • 80 sq m
  • Sleeps 5
  • 1 Twin Bed and 1 Double Bed

View all photos for Apartment Deluxe

A bedroom with a sloped ceiling, a bed with blue bedding, a desk with a chair, and two wall-mounted lamps.

Apartment Deluxe

  • 80 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 King Bed

About the neighborhood

Located in Kraków Old Town, a neighborhood in Kraków, Portal House Apartments is near a train station. Royal Road and Kraków Barbican are notable landmarks, and travelers looking to shop may want to visit Main Market Square and Galeria Krakówska. Wawel Castle and St. Mary's Basilica are two other places to visit that come recommended. Visit our Kraków travel guide
View more Aparthotels in Kraków
Map
10 Swietego Krzyza, Kraków, Malopolskie, 33-332

What's nearby

  • A historic building with a clock tower and two domes, surrounded by autumn foliage.
    Royal Road
    1 min walk - 0.0 miles
  • A historic square with a prominent church, a market building, and a well-lit street.
    Main Market Square
    3 min walk - 0.2 miles
  • A bustling square with a prominent church tower, a statue, and surrounding historic buildings.
    St. Mary's Basilica
    3 min walk - 0.2 miles
  • A historic square with a prominent clock tower and a large building with arches and domes.
    Cloth Hall
    5 min walk - 0.3 miles
  • A historic brick building with multiple towers and a central courtyard.
    Kraków Barbican
    6 min walk - 0.4 miles

Getting around

  • Sanktuarium Bożego Miłosierdzia Tram Stop
    9 min drive
  • Kraków Główny Station
    17 min walk
  • John Paul II - Balice Airport (KRK)
    36 min drive

Restaurants

  • Bull Pub
    2 min walk
  • Bierhalle
    3 min walk
  • House of Beer
    1 min walk
  • Kogel Mogel
    3 min walk
  • Moaburger
    1 min walk

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Property amenities

Pool/Spa

  • Deep-tissue massages
  • In-room massages
  • Sports massages

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi
  • Free WiFi has a 2-device limit

Parking and transportation

  • Offsite parking available (PLN 120 per day); reservations required
  • 24-hour roundtrip airport shuttle on request for a surcharge

Family friendly

  • Children stay free (see details)
  • High chair

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

Dining

  • Free buffet breakfast available 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends

Bedrooms

  • Pillow menu
  • Premium bedding

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels

Outdoor areas

  • Garden
  • Outdoor furniture

Work spaces

  • 377 square feet of conference space
  • Laptop workspace
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Smoking not allowed

Services and conveniences

  • 24-hour front desk
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Housekeeping (on request)
  • Luggage storage
  • Phone
  • Safe
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • In a historical district
  • In the city center
  • Near a train station
  • Near an outlet shopping mall

Things to do

  • Billiards/pool table
  • Bicycle rentals nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Banquet hall
  • Garden
  • Housekeeping (on request)

Policies

Check-in

Check-in time starts at 2:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

  • Mastercard
  • Visa

Important information

Fees

This property's airport shuttle service fees are based on the number of passengers. From the airport to the hotel, the fees are PLN 170 for 1-3 persons and PLN 200 for 4-7 persons. From the hotel to the airport, the fees are PLN 150 for 1-3 persons and PLN 180 for 4-7 persons.

Optional extras

  • Airport shuttle fee: PLN 200 per vehicle (one-way, maximum occupancy 7)
  • Nearby parking fee: PLN 120 per day (1476 ft away)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Free in-room WiFi has a 2-device limit

Frequently asked questions

Is Portal House Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Portal House Apartments?

Check-in begins at 2:00 PM. Late check-in is available during limited hours.

What time is check-out at Portal House Apartments?

Check-out is at 11:00 AM.

Does Portal House Apartments provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 200 per vehicle applies.

Where is Portal House Apartments located?

Located in Kraków Old Town, this aparthotel is within a 5-minute walk of Royal Road, Main Market Square, and St. Mary's Basilica. Cloth Hall and Kraków Barbican are also within 10 minutes. Kraków Główny Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Portal House Apartments Reviews

9.6

Exceptional

9.8

Cleanliness

9.4

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 212 out of 257 reviews
Rating 8 - Good. 39 out of 257 reviews
Rating 6 - Okay. 4 out of 257 reviews
Rating 4 - Poor. 0 out of 257 reviews
Rating 2 - Terrible. 2 out of 257 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Fantastic breakfast, very clean and friendly staff. Perfect location.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Brilliant central location staff really helpful room really comfy and clean can’t fault it will come back again
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Had the suite/apartment and super comfy and clean throughout, helpful staff, good breakfast, excellent location, highly recommend.
Stayed 7 nights in Jul 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Room was clean and comfortable Bathroom was updated
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The hotel is spotlessly clean and front desk staff very helpful. Great location though rooms on street are noisy with partners and traffic. We solved it by closing windows and using a fan for white noise. So great hotel with that caveat
Stayed 3 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very good location, spacious clean rooms.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location, lovely breakfast
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
It was a really nice apartment that was in an excellent location. It had a friendly staff and a delicious breakfast with a lot of variety. Very comfortable and spacious and they made us a nice to go breakfast for our early bus trip to Zacopane.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Lovely clean hotel, friendly helpful staff. Bars restaurants on your doorstep.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was unbelievably delicious— huge selection of delicious foods. Air conditioning is controlled by the staff, but the temperature was fine. Rooms clean and the location is great.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Excellent location near town square.
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice and clean hotel located perfectly in the city centre. Breakfast was great.
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
We can’t wait to come back. Location is amazing. Accommodation was amazing. Everything was great My only thing would be to bring my own pillow but that’s everywhere. Other than that, we will definitely be return customers
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
excellent location, clean accommodation and good breakfast. Highly recommended
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Great location, nice team, very good breakfast, lots of options. Clean, modern decor and very quiet considering city centre. Would happily visit again 😁
Stayed 3 nights in Mar 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
The location of the property is excellent, just steps from the main square and public transportation. Complimentary coffee, tea, and water in the room is a great touch. The staff is friendly and very accommodating. The downside of the hotel is that it’s on a rather noisy street making sleep difficult.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Breakfast was lovely, different hot items daily, continental was fresh and tasty. Check in was a breeze, check in staff friendly and helpful at all times. Very quiet hotel, you would not know anyone else was staying there.
Stayed 3 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place, really close to the main square and the hotel staff were so lovely! The breakfast was great too!
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
The rooms were very clean and comfortable. The staff were all helpful and spoke English fluently. There were shops, restaurants and pubs nearby.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, communication
Spotlessly clean, perfect location....stay here
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
An exceptionally comfortable stay in Kraków’s Old Town.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Very nice building in excellent condition. Very classy. Location is also fantastic, just a few hundred meters away from the main square. Very clean and well equipped, including a small fridge. Employees are very polite and helpful. Breakfast offers a wide range of options. If you arrive by train, you first walk in a large mall, then in less than 15 minutes you are there. Very convenient.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities, communication
Room spotless, staff friendly, breakfast superb
Stayed 3 nights in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, communication
Very clean, staff very helpful, great location and great breakfast.
Stayed 3 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, communication
Excellent location, nice hotel and staff.
Stayed 1 night in Aug 2024