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Aparthotel

Platinum Aparthotel

Property class: 3

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Photo gallery for Platinum Aparthotel

A restaurant interior with brick walls, wooden tables, and a variety of dishes displayed on the tables. - Platinum Aparthotel (Kraków)
A building facade with a storefront labeled "PL TINUM" and a bicycle lane on the sidewalk. - Platinum Aparthotel (Kraków)
A hallway with a wooden door, a staircase, and a tiled floor. - Platinum Aparthotel (Kraków)
A modern room with a wooden desk, a grey upholstered chair, a flat-screen TV, a vase with flowers, and a glass of orange juice. - Platinum Aparthotel (Kraków)
A hotel room with a bed, breakfast tray, and a view of the dining area. - Platinum Aparthotel (Kraków)
Located close to Main Market Square, Platinum Aparthotel provides an attached winery, a shopping mall on site, and 2 coffee shops/cafes. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and Italian cuisine. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Kitchen
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Laundry

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Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Economy Double or Twin Room, Ensuite, Courtyard View

A modern hotel room with a bed, a TV, a desk, and a chair.

Economy Double or Twin Room, Ensuite, Courtyard View

  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Deluxe Apartment, 1 Queen Bed with Sofa bed, Refrigerator & Microwave

A modern living room with a sofa, a dining table with a fruit bowl, a flat-screen TV, and patterned curtains.

Deluxe Apartment, 1 Queen Bed with Sofa bed, Refrigerator & Microwave

  • City view
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette

A hotel room with a bed, breakfast tray, and a view of the dining area.

Deluxe Studio, 1 Bedroom, Non Smoking, Kitchenette

  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Premium Suite, 1 Queen Bed with Sofa bed, Balcony, Corner

A modern bedroom with a grey quilted bedspread, a geometric headboard, and a bedside table with a vase of flowers.

Premium Suite, 1 Queen Bed with Sofa bed, Balcony, Corner

  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking

A bedroom with a large bed, a small table with chairs, and a view of the outside through a large window.

Junior Suite, 1 Bedroom, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Exclusive Suite, 1 King Bed with Sofa bed

A modern kitchen with wooden cabinetry, a built-in microwave, and a stainless steel refrigerator.

Exclusive Suite, 1 King Bed with Sofa bed

  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

About the neighborhood

Located near a boardwalk/promenade, Platinum Aparthotel is in Kraków City Centre neighborhood and is connected to a shopping center. Wawel Castle and Wieliczka Salt Mine are notable landmarks, and travelers looking to shop may want to visit Main Market Square. Aquarium and Natural History Museum and Jordan Park are also worth visiting. Take an opportunity to explore the area for outdoor excitement like hiking/biking trails. Visit our Kraków travel guide
View more Aparthotels in Kraków
Map
Rakowicka 19 Street, Kraków, 31-510

What's nearby

  • A historic building with a clock tower and two domes, surrounded by autumn foliage.
    Royal Road
    5 min walk - 0.3 miles
  • A park with a paved walkway lined with benches and trees.
    Planty Park
    8 min walk - 0.5 miles
  • A historic brick building with multiple towers and a central courtyard.
    Kraków Barbican
    9 min walk - 0.5 miles
  • A historic square with a prominent church, a market building, and a well-lit street.
    Main Market Square
    16 min walk - 0.9 miles
  • Galeria Krakówska
    5 min walk - 0.3 miles

Getting around

  • Kraków Główny Station
    12 min walk
  • Łagiewniki Station
    18 min drive
  • John Paul II - Balice Airport (KRK)
    28 min drive

Restaurants

  • Burger King
    7 min walk
  • Costa Coffee
    8 min walk
  • Berlin Döner Kebap
    6 min walk
  • Asia Hung
    11 min walk
  • McCafé
    6 min walk

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available from 5:00 AM to 9:00 PM (PLN 60 per day)
  • Street parking available
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Self parking on site (PLN 60 per day)

Family friendly

  • Baby bath
  • Children stay free (see details)

Restaurants on site

  • Empanaderia
  • HB
  • Wesoła

Kitchenette

  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Electric kettle
  • Refrigerator
  • Stovetop
  • Tea bags/instant coffee

Dining

  • Daily continental breakfast available 7:30 AM to 11:30 AM for a fee: PLN 35 to 65 per person
  • 2 coffee shops/cafes
  • 2 restaurants
  • Couples/private dining
  • Dining table
  • Room service (limited hours)
  • Snack bar/deli

Bedrooms

  • Bedsheets provided
  • Rollaway/extra bed: PLN 100 per day

Bathroom

  • 1 private bathroom
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table

Entertainment

  • Flat-screen TV with cable channels

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Air conditioning
  • Heating

Pets

  • Pet friendly
  • Welcoming cats and dogs only
  • 2 pets total
  • Fee: PLN 35 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • Area rugs in public areas
  • Cobblestone flooring in public areas
  • Hardwood flooring in room
  • No elevator
  • Smooth flooring in room
  • Tile flooring in public areas
  • Smoking not allowed

Services and conveniences

  • Daily housekeeping
  • Iron/ironing board
  • Tour and ticket assistance
  • Turndown service
  • Virtual front desk

Location highlights

  • Connected to a shopping center
  • In a historical district
  • In the city center
  • Near a train station
  • Near the airport
  • Near the boardwalk/promenade
  • On the Strip

Things to do

  • Shopping mall
  • Winery
  • Hiking/biking trails nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher
  • Security system

General

  • 1 building
  • 15 units
  • 3 floors
  • Built in 1882
  • Individual decor
  • Individual furnishings
  • Mediterranean architecture
  • Renovated - January 2022

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: PLN 40
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Key retrieval, private entrance

Pets

Pets allowed for an extra charge of PLN 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 3 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for PLN 100.0 per day

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for continental breakfast: approximately PLN 35 to 65 per person
  • Airport shuttle fee: PLN 150 per vehicle (one-way, maximum occupancy 2)
  • Self parking fee: PLN 60 per day
  • Nearby parking fee: PLN 60 per day (328 ft away; open 5:00 AM to 9:00 PM)
  • Pet fee: PLN 35 per pet, per night
  • Service animals are exempt from fees
  • Late check-out fee: PLN 40 (subject to availability)
  • Rollaway bed fee: PLN 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and debit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 June

Frequently asked questions

Is Platinum Aparthotel pet-friendly?

Yes, this property allows cats and dogs (limit 2 total). There's a fee of PLN 35 per pet, per night. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking?

Self parking is available for PLN 60 per day.

What time is check-in at Platinum Aparthotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Platinum Aparthotel?

Check-out is at 11 AM. Late check-out is available for PLN 40 (subject to availability).

Does Platinum Aparthotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 150 per vehicle applies.

Where is Platinum Aparthotel located?

Located in Kraków City Centre, this aparthotel is within 1 mi (2 km) of Economic University of Kraków and Main Market Square. Kraków Opera and Royal Road are also within 10 minutes. Kraków Główny Station is 12 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Platinum Aparthotel Reviews

8.4

Very Good

8.8

Cleanliness

9.0

Location

8.8

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 78 out of 175 reviews
Rating 8 - Good. 61 out of 175 reviews
Rating 6 - Okay. 27 out of 175 reviews
Rating 4 - Poor. 6 out of 175 reviews
Rating 2 - Terrible. 3 out of 175 reviews

Reviews

Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Great location for transport services and shopping. Well equipped room will definitely return.
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Well located, convenient price and nice rooms.
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, check-in, communication, listing accuracy
Katie and her team of cleaners were excellent. They helped us out when our washing machine in apartment was broken and always did a thorough job. Very helpful and friendly, the apartments modern and clean and as described. The beds were really comfy and we had everything we needed for our stay. We were out and about most days so apartment perfect for this purpose. Thank you guys xx
Stayed 7 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
good location and great communication with hotel
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, listing accuracy
Beautiful clean room in a good location Only downside was I have difficulty with stairs and was third floor with no lift otherwise highly recommended
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Amenities
Great location, clean with plenty room
Stayed 5 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent and convenient location near the train station, galleria and Old Town ! Very nice variety of dining options. Thanks for the great hospitality!
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Wonderful - clean, cute, modern
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication
The apathotel was very clean, within walking distance to the Town Square, very closed to the train station. The lady who contacted us and gave us the check in instructions was very helpful. Gave Clear Check In instructions
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very good
Stayed 4 nights in May 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Perfect for 1-2 nights. Close to the train and bus stations, easy check in, clear instructions, good communication,plenty of shops,cafes etc. around. My room wasn't very spacious but well equipped.
Stayed 1 night in May 2024
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Communication
The flat is centrally located near the central station. Noise from the traffic from 6 in the morning to midnight. No elevator. A few investments in furniture could considerably improve the quality... it is supposed to be for up to four people, as there are two double beds. But only one sofa to sit on, 2 spoons, etc. A nice balcony, but no chair or small table. We never received the information. Reception was virtual...but they never picked up the phone or responded to emails. Hotel.com's staff had to help... they could get in contact with the owners, either... luckily, we have a Polish friend who finally just arrived an hour before our arrival, got the needed information to enter.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
I didn't realise that the property didn't have a lift to carry our luggage. May be that I should have checked it properly beforec the booking. However, as soon as we entered the code to open the door one of the staff (Katie) walked in from outside and helped us. She took our bags to the second floor. She also asked one of her neighbours to help us too. She was kind and so helpful to answer our queries. We both were relieved. Our room had clean linen and a comfy bed eventhough it was small. Area surrounding the property was safe to walk in the night. Few restaurants down the road to grab some food. Overall it was a pleasant stay.
Stayed 3 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, communication
Very happy with the room and stay
Stayed 3 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, check-in, communication, listing accuracy
Brilliant accommodation, modern interior and all required accessories and appliances were provided no hassle from start to finish. Great for families. Highly recommended
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was good!
Stayed 1 night in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
The property was clean, spacious and warm. The bed was super comfortable. Perfect location with a 15 min walk into the old town and ten mins away from a supermarket. Tram stops nearby, though Krakow is very walkable so we never used transport. Property manager really helpful and allowed us to store our luggage due to having an evening flight on our last day. Definitely recommend.
Verified review

10/10 Excellent

Liked: Cleanliness, room comfort, communication

Best place near the train station

The apartment was much bigger and better than I expected. Pictures somehow don't mirror how big the property is. Full size refrigerator and oven, a lot of utensils, washing machine and even capsules for it - I found everything.
Stayed 1 night in Dec 2023
Verified review

4/10 Poor

Disliked: Property conditions & facilities, communication
Checkin was disaster. Nobody at front desk
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
It was fine
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities, communication
Long flight of stairs to get to 3rd floor with heavy lagage.No elevetor
Stayed 2 nights in Apr 2024
Verified review

6/10 Okay

Liked: Cleanliness, property conditions & facilities
The room itself was fine, and the building. However, I would not book this property on the Exp platform. This is because this platform does not seem to have proper communication with the property. Everything is supposed to be "virtual" check in etc but I realized the morning of my reservation that I had no info about how to get into the building. I was able to call a phone number and after a few tries got in. I would book this hotel again but direct with the hotel. The communication needs are such that you need to have a direct connection on check in details. Finally, EXP lists laundry as an amenity but that is not the case. Others do not list laundry, so Exp needs to remove this amenity from the list.
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, communication, listing accuracy
мені не сподобалось шо не організували зустріч і людина мала в паніці чекати біля закритої двері готелю не знаючи що робити. телефон не відповідав
Stayed 1 night in Jul 2026
Verified review

6/10 Okay

Liked: Cleanliness, check-in, communication
Apart Hotel nur wenige Schritte ca 100m vom Hauptbahnhof entfernt. Es befindet sich direkt an einer Straße mit 20 min Tram Verkehr welche jedes Mal auch in dem zum Innenhof gerichteten Zimmer zu hören war, wegen den Schienenstössen. Zimmer zum Flur nur durch eine Dünne hellhörige Innenraumtür getrennt, Zimmer von aussen mit normaler Türklinke Gäste aus Nebenzimmern könnten einfach reinspazieren wenn man nicht von Innen absperrt, Inneneinrichtung - Steckdosen lose, Sicherungskappe im Bad abgebrochen, Duschgestänge im Bad fällt fast ab hängt am seidenen Faden, Heizkörper im Bad viele grosse Roststellen, Laminat abgestoßen und gebrochen zum Teil, Wände zum Teil wohl Rigips und dadurch hellhörig, bei Zimmerbezug ging der Kühlschrank nicht, TV Receiver Wackelkontakt. Rundum Bedarf einer Auffrischung und bei den Zimmern zur Straße denke ich gut für Frühaufsteher - man wird bestimmt von Schienenstöße Erfahrungen geweckt.
Stayed 3 nights in Jun 2026
Verified review

2/10 Terrible

Disliked: Cleanliness, check-in, communication
宿泊日の前日の14時に、入室するための詳細メールが来ると予約時にメールが来ましたが、実際にメールが来たのはチェックインタイムを過ぎた16:38でした。前日に何度もExpedia経由で連絡を取りましたが何の反応もありませんでした。 それまで、暑い中、何もできないまま外で待たされたのが1番の不満です。Expediaにオーナーに直接連絡を取ってもらいましたが、結局コンタクトは取れなかったのも不満です。 浴室の備付のドライヤーは、スイッチを入れると物凄い轟音を立てて熱を持って使い物にはなりませんでした。 備付のタオルはバスタオルのみなのも不満です。 滞在した日は暑かったのですが、部屋のエアコンのスイッチを入れても機能せず、暑い部屋の中で過ごしました。 自前の携帯は電話がかけられない契約だったので、入室方法を聞くために親切な方がオーナーに連絡してくれたのですが、奥様らしき方がでて、状況を伝えてもらっても、私には関係ないと、何も対応してくれなかったのも不満です。
Stayed 2 nights in May 2026