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Novotel Krakow Centrum

Property class: 4

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Photo gallery for Novotel Krakow Centrum

An indoor swimming pool with a stone wall, lounge chairs, and exercise equipment. - Novotel Krakow Centrum (Kraków)
A spa area with wooden loungers, a stone wall, and potted plants. - Novotel Krakow Centrum (Kraków)
A hotel reception area with a reception desk, a digital screen displaying 'NOVOTEL,' and a wooden reception desk with a lamp and framed certificates. - Novotel Krakow Centrum (Kraków)
A dining table with a meal, drinks, and a potted plant in a restaurant. - Novotel Krakow Centrum (Kraków)
Business center - Novotel Krakow Centrum (Kraków)
Located close to Wawel Castle and National Museum, Novotel Krakow Centrum provides a marina, a terrace, and a playground. Indulge in a massage, a body scrub, and a manicure/pedicure at in Balance, the onsite spa. The on-site international cuisine restaurant, Novo Square, offers breakfast, lunch, dinner, and kids' meals. Enjoy the gym, as well as activities like kayaking. In addition to an arcade/game room and a library, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 Double Bed

A hotel room with a bed, a desk with a chair, a wardrobe, a mirror, and a nightstand with a lamp.

Suite, 1 Double Bed

10.0 out of 10
Exceptional
(3 reviews)
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed
  • Free WiFi

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | Hypo-allergenic bedding available, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

8.6 out of 10
Excellent
(25 reviews)
  • 26 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed

A hotel room with a bed, a desk, a chair, a bicycle, and a TV.

Executive Room, 1 Queen Bed

9.2 out of 10
Wonderful
(10 reviews)
  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Standard Room, 1 Queen Bed with Sofa bed

9.0 out of 10
Wonderful
(29 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, a chair, a bicycle, and a window with curtains.

Standard Room, 1 Queen Bed

8.6 out of 10
Excellent
(15 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Executive Room, 1 Queen Bed with Sofa bed

A hotel room with a bed, a desk, a chair, and a large window with curtains.

Executive Room, 1 Queen Bed with Sofa bed

8.6 out of 10
Excellent
(13 reviews)
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Suite, 1 Double Bed with Sofa bed, Terrace

Suite, 1 Double Bed with Sofa bed, Terrace | Hypo-allergenic bedding available, minibar, in-room safe, desk

Suite, 1 Double Bed with Sofa bed, Terrace

  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

View all photos for Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

A hotel room with a bed, a TV, a desk with a lamp, and a view of a cityscape.

Junior Suite, 1 Double Bed with Sofa bed, Kitchenette

  • 59 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed
  • Free WiFi

About the neighborhood

Located on the riverwalk, Novotel Krakow Centrum is in Zwierzyniec, a neighborhood in Kraków. National Museum and ICE Krakow Congress Centre are cultural highlights, and some of the area's notable landmarks include Main Market Square and St. Mary's Basilica. Looking to enjoy an event or a game while in town? See what's going on at Tauron Arena Kraków. Visit our Kraków travel guide
Map
ul. Tadeusza Kosciuszki 5, Kraków, Lesser Poland, 30-105

What's nearby

  • A modern building with a reflective glass facade and a unique curved design.
    ICE Krakow Congress Centre
    12 min walk - 0.7 miles
  • A historic castle with red-tiled roofs, green domes, and a prominent tower.
    Wawel Castle
    13 min walk - 0.7 miles
  • A bustling outdoor café area with stone buildings and outdoor seating.
    Main Market Square
    14 min walk - 0.8 miles
  • A historic square with a prominent clock tower and a large building with arches and domes.
    Cloth Hall
    16 min walk - 0.9 miles
  • A bustling square with a prominent church tower, a statue, and surrounding historic buildings.
    St. Mary's Basilica
    17 min walk - 0.9 miles

Getting around

  • Turowicza Station
    5 min drive
  • Sanktuarium Bożego Miłosierdzia Tram Stop
    5 min drive
  • John Paul II - Balice Airport (KRK)
    25 min drive

Restaurants

  • Bukowski Kawiarnia
    9 min walk
  • Piekarnia Zaczyn
    3 min walk
  • KROMA
    7 min walk
  • Liberty Cafe
    5 min walk
  • Wiślany Ogród
    4 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Covered self parking on site (PLN 100 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Weekend buffet breakfast available 6:30 AM to 11:00 AM for a fee: PLN 80 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Novo Square

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Canoeing
  • Full-service spa
  • Gym
  • Indoor pool
  • Kayaking
  • Library
  • Playground
  • Sauna

Family friendly

  • Arcade/game room
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station
  • Conference center (1,572 square feet of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Marina
  • On a river
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 6 floors
  • At least 80% organic food
  • Banquet hall
  • Built in 1992
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally sourced food prioritized
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used
  • Some profits reinvested in community and sustainability
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Waste recycling policy

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches used
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of PLN 60 per accommodation, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately PLN 80 per person
  • Airport shuttle fee: PLN 140 per vehicle (one-way, maximum occupancy 2)
  • Covered self parking fee: PLN 100 per day
  • Pet fee: PLN 60 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Does Novotel Krakow Centrum have a pool?

Yes, this property has an indoor pool.

Is Novotel Krakow Centrum pet-friendly?

Yes, pets are allowed at this property. There's a fee of PLN 60 per accommodation, per night. Service animals are exempt from fees.

How much is parking?

Self parking is available for PLN 100 per day.

What time is check-in at Novotel Krakow Centrum?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Novotel Krakow Centrum?

Check-out is at noon.

Does Novotel Krakow Centrum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of PLN 140 per vehicle applies.

Where is Novotel Krakow Centrum located?

This family-friendly Kraków hotel is located on the riverwalk, within a 15-minute walk of National Museum, Wawel Castle, and ICE Krakow Congress Centre. Main Market Square and Cloth Hall are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Novotel Krakow Centrum Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 598 out of 1008 reviews
Rating 8 - Good. 314 out of 1008 reviews
Rating 6 - Okay. 67 out of 1008 reviews
Rating 4 - Poor. 21 out of 1008 reviews
Rating 2 - Terrible. 8 out of 1008 reviews

Reviews

Verified review

10/10 Excellent

Mihai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very good and helpful 👍
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central location for exploring Krakow Hotel facilities excellent - swimming pool very family friendly. Room was spacious and comfortable. Would definitely stay here again
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Paulina Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for family
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Davide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and lot of choice for breakfast. Kids enjoyed the pool and the staff was excellent. Absolutely recommended.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

VIKKI

Liked: Amenities
Yes breakfast was good had good choices.
Stayed 5 nights in Apr 2026
Verified review

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Rooms were very clean. Staff really helpful and the breakfast was great!
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Location is excellent. Friendly staff and good food!
Stayed 5 nights in Oct 2025
Verified review

6/10 Okay

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities
The location was central walking distance to all the main attractions.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and comfortable rooms
Stayed 3 nights in Feb 2025
Verified review

10/10 Excellent

Colin Stein

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very very clean quiet area lovely view of castle
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Reynaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel, amazing breakfast
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location and everyone was helpful and kind.
Stayed 7 nights in Jul 2025
Verified review

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Would stay again. Pool is lovely and an extra bonus in Krakow.
Stayed 4 nights in Jul 2025
Verified review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommended

Great staff, location, pool gym facilities
Stayed 2 nights in Aug 2025
Verified review

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Novotel Centrum

Great hotel - super location far enough from the crowds but only a 15 minute walk to the square. Immaculately clean and good size rooms. Super breakfast as well with nice staff.
Stayed 4 nights in Aug 2025
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable hotel in convenient location to Wawel Castle and old town. Spacious garage and good breakfast. Rooms are a bit spartan, but are clean and comfortable. Staff is very helpful.
Stayed 2 nights in Sep 2025
Verified review

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location within walking distance of the castle and old town centre, great facilities and on site parking, a great hotel
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Helen Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round. Just to note on this occasion - likely due to the renovations, the jacuzzi was cold which was a bit disappointing, but certainly didn't distract from a great stay :)
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Loved the playground in the lobby area. Perfect for prople with kids. Pool was great. Highly recommend, would stay again.
Stayed 8 nights in Jul 2025
Verified review

10/10 Excellent

Zach

Liked: Cleanliness, property conditions & facilities
Excellent hotel! Great location, close to some delicious bakeries, short walk to castle and downtown area. Super clean, great pool. Rooms are tight but super clean and comfortable
Stayed 4 nights in Jun 2025
Verified review

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

Great location easy to walk to the centre
Stayed 2 nights in Sep 2024
Verified review

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and great location
Stayed 3 nights in Oct 2024
Verified review

10/10 Excellent

KRZYSZTOF

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind and helpful staff
Stayed 2 nights in May 2025
Verified review

10/10 Excellent

Huz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant Stay

Very good stay. Great location too
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Patrycja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, lovely sevice, friendly staff and amazing food. Highly recommend.
Stayed 3 nights in Mar 2025