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ANA Crowne Plaza Kobe by IHG

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Photo gallery for ANA Crowne Plaza Kobe by IHG

A dining area with a city view, wooden flooring, and modern lighting. - ANA Crowne Plaza Kobe by IHG (Kobe)
A hotel room with a large window, a sofa, a dining table, and a TV. - ANA Crowne Plaza Kobe by IHG (Kobe)
A hotel room with a bed, a desk with a TV, a chair, a desk lamp, a window with a city view, and a bathroom with a mirror and sink. - ANA Crowne Plaza Kobe by IHG (Kobe)
A spacious lobby with multiple seating areas, a reception desk, and a piano. - ANA Crowne Plaza Kobe by IHG (Kobe)
A bar with a city view, modern design, and a long counter with stools. - ANA Crowne Plaza Kobe by IHG (Kobe)
Luxury
5.0 star property
8.4

Very good

Luxury hotel near Kobe Tower

Located close to Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum, ANA Crowne Plaza Kobe by IHG provides an art gallery on site, a shopping mall on site, and a coffee shop/cafe. Treat yourself to a massage at Bei Charme, the onsite spa. At the 7 on-site restaurants, enjoy breakfast, lunch, dinner, and Italian cuisine. In addition to a garden and dry cleaning/laundry services, guests can connect to free in-room WiFi.

Popular amenities

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Standard Room, 2 Twin Beds, City View

Room

Standard Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(14 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed, Smoking

A hotel room with a bed, a desk with a TV, a chair, a window with curtains, a framed picture on the wall, and a bedside table with a lamp.

Standard Room, 1 Twin Bed, Smoking

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 15 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed, City View

A dense urban cityscape with high-rise buildings and a clear view of the coastline.

Standard Room, 1 Queen Bed, City View

8.0 out of 10
Very good
(21 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Club Lounge Access, City View

Room

Standard Room, 1 Queen Bed, Club Lounge Access, City View

  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, City View

A hotel room with a large bed, a desk with a chair, a television, and a window with a view of a cityscape.

Premium Room, 1 King Bed, City View

8.0 out of 10
Very good
(9 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Twin Beds, Smoking, City View (Trundle)

A densely packed urban area with numerous buildings and streets at night.

Premium Room, 2 Twin Beds, Smoking, City View (Trundle)

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Premium Room, 2 Double Beds, Club Lounge Access, City View

A hotel room with a large bed, a seating area with a table, a wardrobe, and a view of the city through large windows.

Premium Room, 2 Double Beds, Club Lounge Access, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, Multiple Beds, Smoking, City View

A densely packed urban area with numerous buildings and streets at night.

Premium Room, Multiple Beds, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Premium Room, 1 King Bed, Club Lounge Access, City View

A hotel room with a large bed, a desk with a computer, a chair, a small table, and a TV.

Premium Room, 1 King Bed, Club Lounge Access, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Smoking, City View

Room

Standard Room, 2 Twin Beds, Smoking, City View

8.0 out of 10
Very good
(1 review)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 2 Twin Beds, City View (Trundle Bed)

A densely packed urban area with numerous buildings and streets at night.

Premium Room, 2 Twin Beds, City View (Trundle Bed)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Standard Room, 1 Twin Bed

A hotel room with a bed, a desk with a television, a chair, a small table, and a view of the city.

Standard Room, 1 Twin Bed

8.0 out of 10
Very good
(12 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Premium Room, 1 King Bed, Smoking, City View

A hotel room with a large bed, a desk with a chair, a television, and a window with a view of a cityscape.

Premium Room, 1 King Bed, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Smoking, City View

A dense urban cityscape with high-rise buildings and a clear view of the coastline.

Standard Room, 1 Queen Bed, Smoking, City View

8.8 out of 10
Excellent
(3 reviews)
  • City view
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Room, 2 Twin Beds, Club Lounge Access, City View

A hotel room with a sofa, a small table, a floor lamp, and a wooden wardrobe.

Premium Room, 2 Twin Beds, Club Lounge Access, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed

A hotel room with a bed, a desk with a television, a chair, a small table, and a view of the city.

Standard Room, 1 Double Bed

7.6 out of 10
Good
(15 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Smoking

A hotel room with a bed, a desk with a television, a chair, a small table, and a view of the city.

Standard Room, 1 Double Bed, Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • Mountain view
  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, Multiple Beds, City View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Premium Room, Multiple Beds, City View

9.0 out of 10
Wonderful
(2 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Premium Room, 2 Double Beds, Smoking, City View

A hotel room with two beds, a desk, a chair, a TV, and a window with a city view.

Premium Room, 2 Double Beds, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 2 Twin Beds, City View

Room

Premium Room, 2 Twin Beds, City View

7.8 out of 10
Good
(6 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Room, 3 Twin Beds, City View

A densely packed urban area with numerous buildings and streets at night.

Premium Room, 3 Twin Beds, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room, 3 Twin Beds, Smoking, City View

A densely packed urban area with numerous buildings and streets at night.

Premium Room, 3 Twin Beds, Smoking, City View

  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds

View all photos for Premium Room

A hotel room with a large bed, a desk with a chair, a television, and a view of a cityscape through the window.

Premium Room

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room

Room

Standard Room

7.8 out of 10
Good
(9 reviews)
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Premium Room, 2 Twin Beds, Smoking, City View

Room

Premium Room, 2 Twin Beds, Smoking, City View

  • City view
  • 31 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom (Top Floor)

A hotel room with two beds, a desk with a computer, a chair, and a TV.

Suite, 1 Bedroom (Top Floor)

  • City view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Premium Room, Multiple Beds, City View

A densely packed urban area with numerous buildings and streets at night.

Premium Room, Multiple Beds, City View

8.4 out of 10
Very good
(21 reviews)
  • City view
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

About the neighborhood

Located in Chuo Ward neighborhood, ANA Crowne Plaza Kobe by IHG is connected to a rail/subway station. The area's natural beauty can be seen at Nunobiki Falls and Kobe Nunobiki Herb Garden, while Kobe Ōji Zoo and Kobe Animal Kingdom are popular area attractions. Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum are two other places to visit that come recommended. Relax and indulge in the area's hot springs, or seek out an adventure with mountain biking, mountain climbing, and hiking/biking trails nearby. Visit our Kobe travel guide
Map
1-Chome, Kitano-cho, Chuo-ku, Kobe, Hyogo, 650-0002

What's nearby

  • A cable car system with a cityscape in the background.
    Shin-Kobe Ropeway
    1 min walk - 0.1 miles
  • Various tools and wooden objects displayed on a wooden platform.
    Takenaka Carpentry Tools Museum
    4 min walk - 0.3 miles
  • A cityscape with a prominent red-roofed building with a tower, surrounded by trees and a park area.
    Kitano Ijinkan Street
    6 min walk - 0.3 miles
  • A traditional Japanese temple with red and gold accents, a staircase leading up to the entrance, and a clear blue sky.
    Ikuta Shrine
    15 min walk - 0.8 miles
  • A garden with a glass greenhouse, a traditional building, and a view of the sea.
    Kobe Nunobiki Herb Garden
    5 min drive - 1.5 miles

Getting around

  • Shinkobe Station
    5 min walk
  • Kobe Kasuganomichi Station
    18 min walk
  • Kobe Airport (UKB)
    24 min drive

Restaurants

  • 珈琲屋OB 新神戸店
    5 min walk
  • うろこの家
    12 min walk
  • 三九
    5 min walk
  • クラブラウンジ
    4 min walk
  • 神戸ビーフ館
    5 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 1:00 PM to 5:00 PM at scheduled times
  • Self parking on site (JPY 1,500 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: JPY 3,600 for adults and JPY 1,800 for children
  • 3 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Casual Dining THE TERRACE
  • Japanese KOBE NADAMAN
  • Kyoto Cuisine TANKUMA
  • Restaurant & Bar LEVEL 36
  • Teppanyaki KITANO

Things to do

  • Art gallery
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Shopping mall

Family friendly

  • Children's toys
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 23 meeting rooms
  • Coworking space

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • In-room massages
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Thin carpet in room
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 1 building
  • 37 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The property will be renovating from November 11 2025 to September 30 2026 (completion date subject to change). The following areas are affected:
  • Exterior
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 2300 per night

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 for adults and JPY 1800 for children
  • Airport shuttle fee: JPY 2200 per person (one-way)
  • Self parking fee: JPY 1500 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: JPY 2300 per night
  • Pool fee: JPY 2640 per person per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests under 18 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool with adult supervision
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does ANA Crowne Plaza Kobe by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 9:00 AM–7:00 PM.

Is ANA Crowne Plaza Kobe by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for JPY 1500 per night.

What time is check-in at ANA Crowne Plaza Kobe by IHG?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at ANA Crowne Plaza Kobe by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Does ANA Crowne Plaza Kobe by IHG provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 1:00 PM–5:00 PM at scheduled times. A fee of JPY 2200 per person applies.

Where is ANA Crowne Plaza Kobe by IHG located?

Located in Chuo Ward, this luxury hotel is within a 10-minute walk of Shin-Kobe Ropeway and Takenaka Carpentry Tools Museum. Nunobiki Falls and Kobe Nunobiki Herb Garden are also within 1 mi (2 km). Shinkobe Station is 5 minutes by foot and Sannomiya Hanadokeimae Station is 21 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

ANA Crowne Plaza Kobe by IHG Reviews

8.4

Very Good

8.6

Cleanliness

8.4

Amenities

8.8

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 503 out of 1026 reviews
Rating 8 - Good. 317 out of 1026 reviews
Rating 6 - Okay. 123 out of 1026 reviews
Rating 4 - Poor. 54 out of 1026 reviews
Rating 2 - Terrible. 29 out of 1026 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was large and very clean. Staff were very polite and professional. The entire hotel was very elegant and will be in my future plans.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, big choice of food on breakfast, helpfull staff. Great access to city via subway and trains.
Stayed 13 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, friendly staff, great breakfast, convenient location.
Stayed 4 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel for location and value. We just walked off the train and up an elevator to the hotel easy to find. We had a beautiful view to the sky ride and area from the 31st floor. Staff were great and the room had everything we needed... Close to shopping, trains and things to do...
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great stay! Excellent location, wonderful room, great breakfast, very helpful staff. A truly pleasant experience.
Stayed 7 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staffs were super friendly and knowledgeable Giving excellent advices for where to tour around and how to get to places
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with the hotel, breakfast was outstanding, such a vast selection to choice from. The location is ideal for travelling beyond Kobe, the Shin- Kobe line is directly below the hotel.
Stayed 7 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Wonderful hotel, with many choices of activities, etc to do.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Beautiful view. Perfect location. Family friendly.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit dated - but well worth the convenience of proximity to the Shinkansen - a quick walk over a bridge to the hotel lobby. The room was quite roomy with an excellent breakfast including both western and Japanese options. There is also a quick walk over to the herb gardens and an enjoyable walk down to the port area. The staff were all very friendly and helpful. I would definitely stay here again. I loved Kobe and my stay at Ana Crown Plaza!
Stayed 2 nights in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good breakfast spread and spacious dinning hall. Service was excellent.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Even though the interior is not trendy and renovated, it's clean and quiet. A good place to rest after a long trip
Stayed 5 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location and very helpful staff.
Stayed 1 night in May 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Location, Clean Room and friendly staff are excellent. The breakfast was amazing!! Thank you.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
The staff were very friendly, the room was spotless and the bed very comfortable. The bathroom was fine - a great shower - if a little bit dated. The location was absolutely perfect...steps from the shinkansen station and an easy walk to downtown.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Staff & service
The laundry was clean and easy to use. The room was reasonably clean but could do with a deep clean, under the beds and behind the units.
Stayed 5 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
Location is great - right next to Shin Kobe station - don’t worry you can’t hear a thing - Also right next to cable car to the herb garden -a must do trip Good access to shops restaurants Liked the hotel tea lounge Did not like smell of smoking in corridors / room
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Excellent location. Can’t get any closer to shin-Kobe station. Has underground grocery and 100 yen store. Nunobiki falls and the Herb Garden are right around the corner. Staff were super friendly and helpful, and even helped us reserve dinners and tickets to events.
Stayed 6 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

crown plaza good location

comfortable and convenient
Stayed 5 nights in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent

Everything about our short stay was excellent! From Check-in to check-out. Staff was friendly and the room was very comfortable. Particularly enjoyed the view from our toom. Very conveniently located too
Stayed 1 night in May 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
The amenities in the room are dated especially the bathroom. However, the location is very convenient as it’s very closed to Shin-Kobe station. If you’re traveling to Arima area by bus or to other cities with Shinkansen, it’s a pretty decent hub.
Stayed 1 night in Jan 2026
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
The perfect place to stay when catching the bullet train the next day. There’s a covered walkway that gets you quickly to the station. The breakfast was the best we had in our month in Japan. Staff were welcoming and helpful. We loved the quiet of our room.
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great as well as the general menu. Lobby was excellent. Staff friendly and welcoming. The location fantastic for the connection to transit and the tram. Didn’t like having to pay for the pool and sauna though as I thought they should be free, just like the gym. Still overall a great place to spend a few days.
Stayed 3 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Everything keeps in the brand standard it suppose to be. Large and cozy room and nice view. Close to train station. One drawback is the room decoration amd facilites such as a/c control is outdated, renovation and refurbishment are definitely in needed.
Stayed 8 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Location is great nearby cable car station. However, the room is all feel outdated & the room temp. is hot A/C temp control didn't functioning.
Stayed 1 night in Dec 2025