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Crowne Plaza Kitchener-Waterloo by IHG

Property class: 4

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

An indoor swimming pool with a checkered floor, ceiling lights, and potted plants. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A hotel room with a sofa, armchair, small table, TV, and a patterned carpet. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A hotel room with a large bed, a sofa, a small table, a lamp, a painting, a mirror, and a window with curtains. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A gym with green walls, a checkered floor, and various exercise equipment. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
A conference room with multiple tables, chairs, and a presentation screen. - Crowne Plaza Kitchener-Waterloo by IHG (Kitchener)
Located close to Kitchener-Waterloo Art Gallery and Centre In The Square, Crowne Plaza Kitchener-Waterloo by IHG provides a bowling alley, an arcade/game room, and dry cleaning/laundry services. Treat yourself to a body treatment, a body wrap, or a body scrub at the onsite spa. The on-site American cuisine restaurant, Aqua Lounge Restaurant, offers breakfast, brunch, lunch, dinner, and kids' meals. Stay connected with free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities such as a fireplace in the lobby and a bar.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free WiFi
  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Standard Room, 1 King Bed

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(81 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

A hotel room with a bed, a sofa, a desk, a chair, and a television.

Premium Room, 1 King Bed, Accessible (Communication, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a chair.

Premium Room, 2 Queen Beds

8.0 out of 10
Very good
(12 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds

A hotel room with two beds, a TV, a desk, and a door leading to a hallway.

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(149 reviews)
  • City view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Junior Suite, 1 King Bed

A hotel room with a bed, a desk with a chair, a television, and a small seating area.

Junior Suite, 1 King Bed

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room, 1 King Bed

A hotel room with a large bed, a desk with a TV, a chair, a sofa, and a lamp.

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(35 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room

A hotel room with a bed, a chair, a small table, and a nightstand with a lamp.

Standard Room

7.4 out of 10
Good
(6 reviews)
  • City view
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed
  • Free WiFi

About the neighborhood

Located in Downtown Kitchener, a neighborhood in Kitchener, Crowne Plaza Kitchener-Waterloo by IHG is near the airport and near a metro station. Conestoga Mall and St. Jacobs Outlets are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Bingemans and Chicopee Tube Park. Looking to enjoy an event or a game? See what's going on at Centre In The Square or Kitchener Memorial Auditorium Complex. Take in the nearby slopes with cross-country skiing and downhill skiing, or check out other outdoor activities such as snow tubing and sledding. Visit our Kitchener travel guide
Map
105 King St E, Kitchener, ON, N2G2K8

What's nearby

  • A tall tower with a clock and a pyramid-like structure.
    Centre In The Square
    8 min walk - 0.5 miles
  • Kitchener City Hall
    7 min walk - 0.4 miles
  • Kitchener Market
    7 min walk - 0.4 miles
  • Kitchener-Waterloo Art Gallery
    8 min walk - 0.5 miles
  • Kitchener Memorial Auditorium Complex
    20 min walk - 1.1 miles

Getting around

  • Kitchener Station
    14 min walk
  • Toronto Pearson Intl. Airport (YYZ)
    67 min drive

Restaurants

  • Crabby Joe's Bar & Grill
    1 min walk
  • Rose Cafe
    1 min walk
  • Unicorn Cafe
    3 min walk
  • La Lola
    1 min walk
  • Tim Hortons
    2 min walk

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  • Free WiFi
  • Restaurant
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9.2 out of 10, Wonderful, 1,009 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Arcade/game room
  • Bowling alley
  • Full-service spa
  • Indoor pool
  • Table tennis

Family friendly

  • Arcade/game room
  • Bowling alley
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 11 meeting rooms
  • Business center
  • Computer station
  • Conference center (15,000 square feet of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom

More

  • 1 building
  • 10 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 250.00 per stay

We have included all charges provided to us by the property.

Optional extras

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Crowne Plaza Kitchener-Waterloo by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 6:00 AM–10:00 PM.

Is Crowne Plaza Kitchener-Waterloo by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for CAD 12.00 per night.

What time is check-in at Crowne Plaza Kitchener-Waterloo by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Kitchener-Waterloo by IHG?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Crowne Plaza Kitchener-Waterloo by IHG located?

This family-friendly Kitchener hotel is located near the airport, within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square. Kitchener Memorial Auditorium Complex and Wilfrid Laurier University are also within 3 mi (5 km). Kitchener Station is 14 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Crowne Plaza Kitchener-Waterloo by IHG Reviews

8.4

Very Good

8.8

Cleanliness

8.2

Amenities

8.8

Staff & service

8.2

Property conditions & facilities
Rating 10 - Excellent. 865 out of 1700 reviews
Rating 8 - Good. 448 out of 1700 reviews
Rating 6 - Okay. 216 out of 1700 reviews
Rating 4 - Poor. 74 out of 1700 reviews
Rating 2 - Terrible. 97 out of 1700 reviews

Reviews

Verified review

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the restaurant
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in staff was exceptional and gave us a warm welcome. The hotel is centrally located, well priced and well maintained
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent front desk staff helped answer questions, point me around town, and make me feel welcome.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was professional, room was in great condition.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, bed was comfortable and the staff were excellent. Four stars because hotel decor is very dated.
Stayed 1 night in Aug 2026
Verified review

8/10 Good

Penelope

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the parking confusing and the bathroom lacking shelving and space for two in the bathroom. The bed was lovely and the staff were the best
Stayed 1 night in Sep 2026
Verified review

6/10 Okay

Maria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Comfortable bed
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Loretta Anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay. Friendly and helpful staff , gorgeous buffet breakfast, perfect location for our stay. ❤️
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and had all the amenities. We enjoyed the breakfast. Parking can be a challenge so checking in is not always as smooth as it might be. The location is excellent for any events you need to attend in Kitchener.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, nice staff, good value breakfast
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice staff. Parking on site. Restaurant on property
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel in a great location in Kitchener, well maintained, easy and secure parking, helpful staff Beds where a bit to soft for my liking but that's just my preference, otherwise can't fault the hotel
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very comfortable
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Irvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff super nice and helpful.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
I was here for a one night stay. The bed was comfortable, staff were friendly and helpful.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly and attentive staff. Buffett breakfast was very good.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Christine

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Staff is amazing. Food is not so good and prices are very high.
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Nicole

Liked: Staff & service, amenities
The property was great for anyone looking for activities at a hotel. There was the bowling alley, arcade and pool! Parking was interesting- underground but the ceiling was very low- didnt fit a large SUV. There was outdoor parking close by.
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean all around
Stayed 1 night in Jul 2026
Verified review

8/10 Good

Isabelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly, room was clean. We were offered a free upgraded room upon check in. Room service was good and breakfast buffet was delicious!
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Theresia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was good. Relaxing sleep.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Shell-Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean, the decor was lovely, our junior suite was spacious and well appointed. We did not use the pool or spa but our friends reported that the pool was clean, quiet, and relaxing. Breakfast was varied each day and provided many options. Service was always excellent. Then there was Irma - she is an amazing lady with whom I exchanged many "alley" conversations. I loved her wealth of knowledge, empathic nature, and dedication to the Crowne Plaza. Irma - it was a distinct pleasure to have shared time with you.
Stayed 4 nights in Aug 2026
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

angel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet
Stayed 1 night in May 2026