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Sarova Imperial Hotel, Kisumu

Property class: 3

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Photo gallery for Sarova Imperial Hotel, Kisumu

A spacious lobby with a modern design, featuring a sofa, armchairs, a coffee table, and several potted plants. - Sarova Imperial Hotel, Kisumu (Kisumu)
A modern hotel building with a prominent sign reading "Sarova Imperial." - Sarova Imperial Hotel, Kisumu (Kisumu)
A buffet setup with various dishes and serving utensils, a glass shelf with decorative items, and a colorful painting on the wall. - Sarova Imperial Hotel, Kisumu (Kisumu)
A modern hotel room with a large bed, a desk with a computer, a chair, a TV, and a glass partition. - Sarova Imperial Hotel, Kisumu (Kisumu)
A modern elevator area with two elevators, a digital display, and a reception desk in a clean, well-lit lobby. - Sarova Imperial Hotel, Kisumu (Kisumu)
Take advantage of a coffee shop/cafe, dry cleaning/laundry services, and a bar at Sarova Imperial Hotel, Kisumu. In addition to a business center and a restaurant, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services
  • Bar
  • Laundry

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Deluxe Queen Room

A hotel room with a bed, bedside table, a desk with a chair, a coffee maker, a TV, and a large window with curtains.

Deluxe Queen Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Queen Room - View

A modern hotel room with a large bed, a desk, and a TV.

Deluxe Queen Room - View

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Deluxe Twin Room

A hotel room with two beds, a large window with curtains, a vase with flowers, and a framed picture on the wall.

Deluxe Twin Room

  • 23 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Deluxe Queen Room - Accessible

A modern hotel room with a large bed, a sofa, a nightstand, and a window with curtains.

Deluxe Queen Room - Accessible

10.0 out of 10
Exceptional
(1 review)
  • 32 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Premium Suite

A modern living room with a beige sofa, red and white cushions, a glass coffee table, and a red patterned rug.

Premium Suite

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

About the neighborhood

Kisumu is home to Sarova Imperial Hotel, Kisumu. The West End Shopping Mall and Masai Craft Market are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Kisumu Impala Sanctuary and Dunga Bay. Visit our Kisumu travel guide
Map
Achieng' Oneko Road, Kisumu, 40100

What's nearby

  • Kisumu Clock Tower
    5 min walk - 0.3 miles
  • The West End Shopping Mall
    10 min walk - 0.6 miles
  • Kisumu Impala Sanctuary
    2 min drive - 0.7 miles
  • Dunga Bay
    2 min drive - 1.2 miles
  • Kisimu museum
    2 min drive - 1.2 miles

Getting around

  • Kisumu (KIS)
    13 min drive

Restaurants

  • Java United Mall
    19 min walk
  • Pool Bar @ Acacia Premier
    7 min walk
  • Artcaffe Gastro Bar
    19 min walk
  • Alleyways
    7 min walk
  • Laughing Buddha
    12 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator (35 inch wide door)
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (28 inches high)
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • Banquet hall
  • Renovated entire property - December 2022
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Individual furnishings
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 30 per vehicle (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher

We should mention

No pets and no service animals are allowed at this property

Frequently asked questions

Is Sarova Imperial Hotel, Kisumu pet-friendly?

No, pets are not allowed at this property.

How much is parking?

There is free parking nearby.

What time is check-in at Sarova Imperial Hotel, Kisumu?

Check-in start time: noon; Check-in end time: anytime.

What time is check-out at Sarova Imperial Hotel, Kisumu?

Check-out is at 10 AM.

Does Sarova Imperial Hotel, Kisumu provide a shuttle to the airport?

Yes, there's an airport shuttle. A fee of USD 30 per vehicle applies.

Where is Sarova Imperial Hotel, Kisumu located?

Situated in Kisumu, this hotel is within a 10-minute walk of Kisumu Clock Tower and The West End Shopping Mall. Masai Craft Market and Kisumu Impala Sanctuary are also within 15 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sarova Imperial Hotel, Kisumu Reviews

9.0

Wonderful

9.2

Cleanliness

8.6

Location

9.4

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 38 out of 59 reviews
Rating 8 - Good. 13 out of 59 reviews
Rating 6 - Okay. 5 out of 59 reviews
Rating 4 - Poor. 1 out of 59 reviews
Rating 2 - Terrible. 2 out of 59 reviews

Reviews

Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is where I stay while inn kisumu. Everyone is five star from the security staff to the front desk personnel to the restaurant staff to the management team. My choice always
Stayed 3 nights in Aug 2026
Verified review

10/10 Excellent

Daniel Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really comfortable stay
Stayed 1 night in Nov 2024
Verified review

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very highly recommend for bleisure. Very conveniently located, has all major amenities required for a City Hotel and service is quite professional and hospitality top notch.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very professional staff. Clean. Incredible food. Great deck for a sunset view! We will definitely stay here again.
Stayed 3 nights in Nov 2023
Verified review

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located to all key amenities - banks, hospitals, shopping malls, airports, bus terminals, and key Government Offices. The Hotel has a very professional and delightful Staff, very clean facilities, and well-appointed rooms. The freshly prepared meals which are delicious and tasteful are the highest rating for the property.
Stayed 1 night in Aug 2023
Verified review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always, our stay in Kisumu was excellent and welcoming by the staff. Pricey breakfast but very well done and prepared.(2,500 Kshs each). Lovely pastries at the coffee shop, if you are so tempted. Keep it up!!! Will be back, of course
Stayed 1 night in Jun 2025
Verified review

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Staff are professionally trained and offer excellent service and friendly support to guests. The hotel is very clean but the aircom in my room didn't work.
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Italo

Liked: Cleanliness
The staff are nice and many times the service was good. However, in few instances I had to wait a long time for a coffee or meal to be served, and the cleaning person threw away some medications from my side table. The gym is really not good.
Stayed 4 nights in Oct 2024
Verified review

10/10 Excellent

M-KOPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very strategically located in a prime location within the City of Kisumu, the hotel is convenient in terms of proximity to banks, shopping malls, airport, coaches, hospitals and key Government and corporate installations. Very ideal for both corporate and leisure travelers. The Team at Sarova Imperial are quire professional, first great impression has to be Godwill and the exceptional Mercy at the Hotel's Main Reception and the Waiting Team at Florence Restaurant were absolutely amazing! The Hotel boasts of a number of fully appointed conference rooms ideal for various sizes. The hotel rooms are quite spacious, clean and comfortable, the AC could be increased slightly 22 is still quite warm for the humid environment and occasionally gets uncomfortable. Overall, very highly rated at 9/10 on attention to detail, excellent food quality and dining variety, kudos to the chefs!!! and very welcoming and professional staff. Would be great to add at least water for half board meal plan. Thanks for being my go to choice whenever I am in Kisumu. Machiegni!
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Anne-Marie

Liked: Cleanliness, amenities, property conditions & facilities
The restaurant staff could do with some additional training on service. Food was brought separately so some had to start & finish before others started. Additionally, the food was just placed on the table for us to figure out whose food was whose. Waitress had to call others to help her use the card machine. They kept passing us to close windows & turned off lights without the courtesy to be excused etc. We had to wait over an hour for our room to be ready. Concierge staff was very kind & helpful.
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Kanji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and helpful
Stayed 4 nights in Mar 2026
Verified review

8/10 Good

Davion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, great staff, and all around great vibes.
Stayed 4 nights in Oct 2023
Verified review

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel wiyh exceptional service!
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Micah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Memorable stay at Sarova, Kisumu

Very welcoming, friendly and helpful staff. The food was great, and clean rooms.
Stayed 13 nights in May 2025
Verified review

10/10 Excellent

WILLIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team members are what makes a stay here very enjoyable.
Stayed 1 night in Jan 2024
Verified review

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Professional and welcoming team.
Stayed 2 nights in Jul 2024
Verified review

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Great team
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Moises

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was good and they were all friendly
Stayed 2 nights in Mar 2023
Verified review

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A gem in Kisumu

A fantastic hotel with great staff. Everyone is so friendly and helpful. I highly recommend for anyone to stay there. Nice brekki and everyone pays attention to fine details.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Frankline

Generally a good hotel. Only used the room and room service. Staff were excellent. Only thing I would say they should some mood lighting in the room for those that don’t enjoy overly bright lights. Enjoyed my one night stay
Stayed 1 night in May 2024
Verified review

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It could be nice with a little fridge for putting some drinks
Stayed 3 nights in Jan 2024
Verified review

8/10 Good

Gerd Jorud

Liked: Amenities
Very good
Stayed 2 nights in Aug 2023
Verified review

6/10 Okay

Tadeo Mwaura

Liked: Cleanliness, staff & service
Room was too hot. AC did not seem to work.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Check out time of 10 am is was too early especially if on holiday. Noon sounds better.
Stayed 1 night in Apr 2024
Verified review

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. I loved the facilities. Daily room cleaning. Conformable bed and bedding. Food is very good, menu selection is excellent. Only drawback is service can be slow at times. Serving tea or coffee was very slow. Ordered food took very long everytime. Otherwise, location is perfect, devoid of noise and accessible to many local attaractions.
Stayed 5 nights in Jan 2023