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Dmall Hotel

Property class: 4

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Photo gallery for Dmall Hotel

A large house with a curved roof, surrounded by greenery and a well-lit street. - Dmall Hotel (Kigali)
A reception area with a marble reception desk, a chandelier, clocks, and a framed picture on the wall. - Dmall Hotel (Kigali)
A terrace with tables and chairs, overlooking a cityscape during sunset. - Dmall Hotel (Kigali)
A modern hotel lobby with seating, a reception desk, and large windows. - Dmall Hotel (Kigali)
A buffet setup with various food items on trays and a bowl of watermelon slices. - Dmall Hotel (Kigali)
Consider a stay at Dmall Hotel and take advantage of a free breakfast buffet, a free roundtrip airport shuttle, and a casino. Hit the jackpot at this hotel with amenities such as a casino gaming table, a slot machine, and a casino VIP room. The on-site local and international cuisine restaurant, Dmall, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with a terrace and a garden.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning

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Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Room, 1 Queen Bed

A hotel room with a wooden headboard, a bed with patterned pillows, wall-mounted lights, and a large window with curtains.

Deluxe Room, 1 Queen Bed

9.4 out of 10
Exceptional
(3 reviews)
  • Hill view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Twin Room

A hotel room with two beds, a wooden headboard, a wall mural, and a curtain.

Deluxe Twin Room

  • Hill view
  • 28 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Deluxe Room, 1 King Bed

A hotel room with a large bed, a desk, a chair, a small table, a wall-mounted lamp, and a scenic mural.

Deluxe Room, 1 King Bed

  • Hill view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite

A hotel room with a wooden desk, a television, a lamp, a sofa, and a curtain.

Deluxe Suite

  • Hill view
  • 46 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed OR 1 King Bed

About the neighborhood

Remera, a neighborhood in Kigali, is home to Dmall Hotel. Nyandungu Urban Wetland Eco Tourism Park and Umusambi Village reflect the area's natural beauty and area attractions include Inema Art Center and Ivuka Arts Kigali. Looking to enjoy an event or a game while in town? See what's happening at Stade Amahoro or BK Arena. Visit our Kigali travel guide
Map
Plot No.145, KG 9 Avenue, Nyarutarama, Kigali

What's nearby

  • A large, multi-tiered stadium with a curved roof, illuminated by colorful lights.
    Kigali Convention Centre
    2 min drive - 1.0 mile
  • Rwanda Development Board
    7 min walk - 0.4 miles
  • Kigali Heights
    1 min drive - 0.7 miles
  • University of Kigali
    2 min drive - 1.0 mile
  • BK Arena
    3 min drive - 1.4 miles

Getting around

  • Kigali (KGL-Kigali Intl.)
    12 min drive

Restaurants

  • Sakae
    6 min walk
  • Luma & Lua
    3 min drive
  • Question Coffee
    9 min walk
  • Golden Coffee
    17 min walk
  • Java House
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour free roundtrip airport shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Dmall

Things to do

  • Casino (1,076 square feet of space)
  • Gaming table
  • Gym
  • Slot machine

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 20481816

Frequently asked questions

Is Dmall Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Dmall Hotel?

Check-in start time: 2:00 PM; Check-in end time: anytime.

What time is check-out at Dmall Hotel?

Check-out is at 11:30 AM.

Does Dmall Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle.

Where is Dmall Hotel located?

Located in Remera, this hotel is within 1 mi (2 km) of Rwanda Development Board, Kigali Heights, and Kigali Business Centre. University of Kigali and Kigali Convention Centre are also within 1 mi (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Dmall Hotel Reviews

8.0

Very Good

8.6

Cleanliness

8.0

Location

8.4

Staff & service

8.0

Property conditions & facilities
Rating 10 - Excellent. 29 out of 70 reviews
Rating 8 - Good. 22 out of 70 reviews
Rating 6 - Okay. 11 out of 70 reviews
Rating 4 - Poor. 1 out of 70 reviews
Rating 2 - Terrible. 7 out of 70 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room and friendly staff.
Stayed 7 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Hotel was small but clean. We only stayed for 15 hours but the service was good and the restaurant had great food.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service
Foreign owned property. Rooms extremely small. Bedsheets clean but with holes. Smoking in rooms was allowed which I did not like at all. Stuff was friendly. Location safe. On site Asian convenient store. Restaurant only started breakfast at 7 so I could not eat before the airport. Onsite shuttle to airport included in services
Stayed 1 night in May 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

Central hotel

Hotel is central to most places
Stayed 8 nights in Feb 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A nice place to stay

I've really enjoyed my stay at the Dmall Hotel as the hotel was amazing. Cleanliness is a priority and the room also spacious at Dmall Hotel. I enjoyed the breakfast too and hope to be back again.
Stayed 2 nights in Dec 2023
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for business

Well priced hotel . Has its own little casino and a Chinese restaurant but no separate bar area. Staff were pleasant and food good and well priced .
Stayed 4 nights in Mar 2024
Verified review

6/10 Okay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fair value

Rooms were very good and clean. It was also well located for my needs and 15min from the airport. It was generally good value.
Stayed 5 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Staff & service
Quality service.
Stayed 2 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness
Staff at the hotel are excellent! I booked a 1-week stay here because my Airbnb was cancelled at the last minute. They serve a modest complimentary breakfast every morning in their restaurant that is located inside the hotel. They provide currency exchange at the front desk. Housecleaning is performed everyday by women who do an excellent job. The exercise room is nothing like advertised. It consists of 2 old treadmills inside of what looks to be an abandoned storage room. They said that self serve laundry was free but the machines were broken and offered to do my laundry. I was under the impression this was a courtesy because their equipment did not work. I was charged. The shower door did not close so the floor got wet everytime and the television only has 1 channel that is low quality. Overall, it is a decent place to stay but does have problems.
Room
Excerise room
Exercise room
Exercise room
Stayed 7 nights in Dec 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Older hotel/motel that caters mostly to Chinese nationals, as most of the public and in-room signage was in Chinese, even the tv and remote control. Also noticed that the lamp shades were stained when we turned on the lights. We tried to use the elevator from the fourth floor, but there was a minor power-outage, which caused us to get stuck inside, so we opted to use the stairs the rest of our stay. The Chinese restaurant on the first floor was very good and served particularly large portions, which was great. The only major complaint was at checkout when we had requested an airport transfer the night before and the morning desk staff seemed confused and asked us if we got our times wrong? Luckily, we left ample time for arrival, but we did have to wait fifteen minutes for a driver to arrive. Proximity to the airport is convenient, especially if your airport transfer is late.
Stayed 2 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room, clean and friendly staff.
Stayed 4 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Amenities
Clean and quiet. The staff was friendly and helpful and the breakfast was very good.
Stayed 1 night in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great room, great breakfast. My only complaint would be traffic noise.
Stayed 1 night in Jul 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
good service and restaurant, easy shopping at the supermarket at ground floor. every time I go to kigali, I stay here.
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Everything is good only the staff in the restaurant in the morning they play round Music and breakfast is not that good,
Stayed 12 nights in Oct 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Very close to the airport but without the plane noise. Good attentive staff and very helpful.Good location to go downtown. Food was OK but breakfast needs some work
Stayed 3 nights in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a great view. Their meals are at the minimal and more of Chinese.
Stayed 2 nights in Feb 2020
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb location. Friendly and helpful staff. The king size bed and it's matras is what one would expect in 5 star hotel. It's attached Chinese resto renders the stay into a culinary delight. Keep it up and this is definitely my favourite hotel in East Africa.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Excellent. Just needs to find a way to serve food & beverage past 23:00 PM
Stayed 1 night in Feb 2025
Verified review

8/10 Good

Liked: Cleanliness, amenities, property conditions & facilities
It’s a good place to crush. They’ve got casino inside of it. I like their style tho.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super super super. Staff. Food Room. Waoooo
Stayed 1 night in Jun 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Love they offered airport transportation. That’s always important for me. Nice city view from my hotel room. Breakfast was ok. They’re more of an Asian hotel so their food selection was mostly Asian instead the of an African cuisine. Wish the hotel had a pool. Overall great hotel to stay at.
Stayed 6 nights in Oct 2022
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff were excellent! So helpful. The airport shuttle was great. Clean with comfortable beds. AC worked but was noisy. Bar fridge didn’t work well and was noisy. Wall paper was peeling and water damaged. Gym was in disrepair and unusable.
Gym not functional
Gym not functional
Stayed 11 nights in Sep 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Rooms are poorly furnished. Very cheap looking.
Stayed 1 night in Aug 2024