This hotel was one of the biggest disappointments we’ve experienced and did not match the quality advertised on Expedia. The property is much older than the photos suggest. The interior is dark, outdated, and worn, making it feel closer to a 2-star hotel than a luxury resort.
The parking area had construction materials, debris, and broken glass, creating a poor and unsafe first impression. The room was below expectations, and the beds and comforters were uncomfortable. The shower did not work for two full days, leaving four people unable to shower. We reported the issue to the front desk twice and requested a room change, but nothing was done and no one followed up.
Many staff members seemed annoyed whenever we asked for assistance and were not helpful. Customer service was disappointing throughout our stay.
The food was repetitive every day, bland, and lacked flavor or seasoning. There were also many flies around the dining areas, raising hygiene concerns. Several members of our group became ill with symptoms consistent with food poisoning, which ruined part of our vacation.
The water slides and facilities are outdated and show significant wear. They look nothing like the promotional photos. We booked this resort based on Expedia’s description and images, but the actual experience was completely different. Poor maintenance, uncomfortable accommodations, unresponsive staff, and basic amenities not functioning made this an extremely frustrating stay. We would not recommend