Save yourself the hassle and book elsewhere. Do not let the photos fool you. While the hotel does have beautiful views, a great pool with plenty of seating, and decent bedroom storage, the experience was appalling.
We found both a mouse and ants in our room. To be clear, this is a structural issue, not a housekeeping failure. The exterior doors do not seal properly, and uncapped cable tubes and utility pipes create an open highway for pests straight into the living space.
Zero Service & Unreachable Staff: The service here is appalling. Front desk staff treated every basic request as a massive burden and acted openly rude. Worse, the desk is frequently unmanned during the day and completely abandoned from 8:00 PM to 8:00 AM. When we ran out of toilet paper, getting hold of a human being to obtain basic sanitary supplies felt practically impossible.
Nickel-and-Dime Amenities & Poor Maintenance
No Pool Towels: None are provided; we were forced to go out and buy our own.
No Toiletries or Kitchen Soap: Come prepared with everything—including dish soap—because nothing is supplied.
Outdated & Uncomfortable: The décor is stuck firmly in the 1990s. If you book a room for four, prepare yourself: the pullout couch is an ancient, paper-thin, uncomfortably hard mattress that offers zero support.
A nice view and a nice pool cannot make up for severe security/pest gaps, absent management, and blatant disregard for paying guests.