Lodges en Karuizawa

“Since the moment I arrived at the hotel, the service was disorganized and discourteous. I arrived with a private driver and was instructed to remain in the car because there were too many guests checking in. Staff wanted us to wait in the parking area, and I had to request to speak with a manager because my driver needed to leave and I could not simply remain outside waiting. After reaching reception, I asked about the hotel services and was informed that dinner reservations were required....

“オーナーさんもスタッフさんも親切でした。朝食が美味しかったです。ありがとうございました。”

“良い雰囲気で、ステキな休暇を過ごせました！ありがとうございました♪”

“何度か利用させていただいでて、勝手に自分の定宿だと思わせていただいてます。今回は急遽人数の変更がありましたがご対応くださりすみませんでした。食事も申し分なかったですがなにより1人で部屋で飲んだホットワインは沁みました笑　心落ち着く時間をありがとうございます。また、行きます！”