My best friend and I came here for a girls’ getaway. The views and property are absolutely beautiful, but the overall experience was disappointing.
The biggest issue was the lack of transparency. After an international flight and a two-hour drive, we had no cell service when we checked in. We were asked to sign a document that we couldn’t translate because our phones weren’t working. We were told it only covered the $40 deposit and Wi-Fi. Later, we discovered it also disclosed there was no hot water inside our tent.
We visited during the rainy season, so the only hot water was in the outdoor tub, which meant going outside in the rain and thunderstorms just to bathe. I understand this is glamping, but this should have been clearly disclosed before booking. The resort said they notified us, but the message was sent while we were already on our flight. Had we known, we would have booked only two nights instead of five. We ended up leaving early, but because of the document we unknowingly signed, we weren’t eligible for a refund.
The property has a lot of potential, but the customer service felt cold at times, and communication needs to be much clearer. Also, arrange transportation ahead of time, we had multiple drivers cancel on us. Beautiful place, but I wouldn’t stay again.