Jayhawk Vacations

Like location and ease of use.

Sharing my experience with Sophia hotel. My husband and I stayed for a few days — When we arrived, the hotel had a cigarette smell in the lobby. Once we got to the room, it was so tiny and very stuffy. We immediately noticed it wasn’t the right room however, we didn’t mention anything to the staff members because we didn’t want to make too big of a deal. We got the AC running, and there was a rotten/dairy smell coming from the vent. We again did not want to make a big deal, we were there for only a few nights, so just wanted to suck it up. That night it was so difficult to sleep, the AC stops running when there’s no motion in the room and the windows do not open for any air to circulate. The next day, once we got back to the room. The smell from the AC was worse than the day before. We decided to reach out to the front desk and got our room changed. The staff was kind enough to do that change for us. I do want to note, for the price that we are paying to stay at the hotel, I was expecting the Customer Service to be higher. The second room was much better and the AC no longer had that smell. The AC is pretty loud and there are random buzzing noises during the night. In the second room the sheet on top of the blanket had two blood stains - We just threw it off. I recommend to avoid staying on floor seven :) Cheers and enjoy your stay my friends!

All staff were friendly & helpful. While booking reservation I had requested adjoining rooms. Our flight arrival was early AM so I inquired if early check-in was possible & the additional charge. A wonderful benefit provided is the hotel securely storing your luggage until check in. We were able to go exploring without dragging our luggage with us. Front desk staff always very friendly & helpful. We were happily able to check in a bit earlier than 1500 thanks to desk staff!! Breakfast was great! I love that it’s available especially with growing boys. Impressive how well organized & quickly they dealt with such a large groups of people. Loved the seating by the fire. Unfortunately I wish the seating could be arranged differently. Many times 1 person would take up the entire couch- making it difficult for families. Rooms were very clean & well stocked. Proximity to Fisherman’s Wharf a plus. I would highly recommend & would stay there again!

It was great!