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Innisfail City Motel

3.0 star property
Escape to nature's haven with easy access to nearby rainforests and national parks. Relax on the serene terrace after exploring your surroundings.

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Photo gallery for Innisfail City Motel

Triple Room | Desk, blackout drapes, WiFi (free), bed sheets - Innisfail City Motel (Innisfail)
A two-story building with a blue exterior and white railings. There is a staircase leading to the upper floor. - Innisfail City Motel (Innisfail)
A shrine with golden statues, incense burners, and offerings on a black altar. - Innisfail City Motel (Innisfail)
A kitchen area with a microwave, toaster, coffee maker, and various kitchen utensils and food items. - Innisfail City Motel (Innisfail)
A motel with individual rooms, each with a door and a window. There are outdoor chairs and potted plants near the entrance. - Innisfail City Motel (Innisfail)
Innisfail City Motel, near the scenic Mamu Rainforest Canopy Walkway and Wooroonooran National Park, offers a relaxing getaway. Unwind on the tranquil terrace or stay connected with in-room WiFi. Enjoy free self parking and take advantage of express check-out for a seamless stay.

Reviews

7.6 out of 10
Good

Popular amenities

  • Parking included
  • Free WiFi
  • Air conditioning
  • Room service
  • Housekeeping

Room options

Available filters for rooms
Showing 2 of 2 rooms

View all photos for Triple Room

A hotel room with two beds, a desk, a chair, a television, and a ceiling fan.

Triple Room

  • 22 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed
  • Free WiFi

View all photos for Double Room

A small, clean room with a bed, a desk, a chair, a wardrobe, and a shower area.

Double Room

9.0 out of 10
Wonderful
(4 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Located in Innisfail, Innisfail City Motel is in the city center. Don't miss out on a visit to Warrina Lakes Botanical Garden. Spend some time exploring the area's activities, including golfing. Visit our Innisfail travel guide
View more Motels in Innisfail
Map
14 Owen Street, Innisfail, QLD, 4860

What's nearby

  • Innisfail Temple
    1 min walk - 0.0 miles
  • Innisfail Hospital
    10 min walk - 0.5 miles
  • Warrina Lakes Botanical Garden
    18 min walk - 1.0 mile
  • Innisfail Golf Club
    20 min walk - 1.1 miles
  • Warrina Conservation Park
    2 min drive - 0.7 miles

Getting around

  • Innisfail Station
    18 min walk

Restaurants

  • Subway
    5 min walk
  • Roscoe's Pizza
    6 min walk
  • McDonald's
    5 min walk
  • Crown Hotel
    4 min walk
  • Imperial Tavern
    7 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site

Family friendly

  • In-room microwave
  • In-room refrigerator

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Smoking not allowed
  • Tuscan architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Desk

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

There is no front desk at this property
The check-in location differs from the property location; go to: [Black Marlin Motel 26 Glady Street Innisfail]
Guests will receive an email within 24 hours before arrival with check-in instructions; access will be through a private entrance
If you arrive at the property after hours, you'll need to check in at an alternate location: [Black Marlin Motel 26 Glady Street Innisfail]
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms

Frequently asked questions

Is Innisfail City Motel pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Innisfail City Motel?

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Innisfail City Motel?

Check-out is at 10:00 AM. Late check-out is available for a fee (subject to availability).

Where is Innisfail City Motel located?

Located in the heart of Innisfail, this motel is within a 15-minute walk of Innisfail Temple and Warrina Lakes Botanical Garden. Innisfail Golf Club and Australian Sugar Industry Museum are also within 6 mi (10 km). Innisfail Station is 18 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Innisfail City Motel Reviews

7.6

Good

8.2

Cleanliness

8.0

Location

8.0

Staff & service

7.2

Property conditions & facilities
Rating 10 - Excellent. 33 out of 140 reviews
Rating 8 - Good. 63 out of 140 reviews
Rating 6 - Okay. 29 out of 140 reviews
Rating 4 - Poor. 8 out of 140 reviews
Rating 2 - Terrible. 7 out of 140 reviews

Reviews

Verified review

6/10 Okay

Warwick

Good location
Stayed 7 nights in Aug 2023
Verified review

6/10 Okay

Bethyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was comfortable
Stayed 1 night in Apr 2025
Verified review

6/10 Okay

Robert

Liked: Cleanliness
Check in time is 2:00pm. Not a second before. You need to go to another motel to check in to this motel because there is no one onsite. The motel is very central. It was very clean. The accommodation is basic but fine for the price.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Sharryn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price this motel is excellent value for money. Clean, quiet and centrally positioned.
Stayed 4 nights in Jul 2022
Verified review

8/10 Good

Jacinta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very handy for what we neede it for, it was close to everything, and we could walk everywhere
Stayed 2 nights in Apr 2023
Verified review

6/10 Okay

Scott

Liked: Staff & service
Disliked: Property conditions & facilities
Handy location
Stayed 2 nights in Jul 2023
Verified review

6/10 Okay

Ann

Liked: Cleanliness, staff & service
Yes
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Adina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very well looked after here. Highly recommend
Stayed 1 night in Aug 2024
Verified review

8/10 Good

Janette

Liked: Cleanliness, amenities
Supermarket close by. Lovely river walking paths. Food shops with in walking distance.
Stayed 1 night in Jul 2023
Verified review

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities
Town centre location was great. Check in at different location delayed and unusual.
Stayed 1 night in Sep 2022
Verified review

8/10 Good

Hayden

Liked: Cleanliness, staff & service
The motel is not modern and is showing it's age. However the room had the basics I needed, is in a very central location and locals and backpackers are a very friendly bunch of people in this town.
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First timer

Second time in Innisfail but first time to stay overnight. Nice location as taxi rank at front and Woolworths across the road.Only negative is having to pick up keys from another Motel...tricky if you're not familiar with the Town, also no laundry and iron.
Stayed 4 nights in Apr 2023
Verified review

8/10 Good

John

Liked: Cleanliness, staff & service
The area is unsafe.
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water to shower in the morning. Left message on phone of absent reception. Was hot water the previous night.
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Sylvia

Disliked: Staff & service

Never again

I am unable to recommend this motel to anyone. I would highly recommend a number of training sessions in customer service and complaint handling and an improvement to their system.
Stayed 1 night in Dec 2023
Verified review

2/10 Terrible

Matt

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Roaches. Door had 1.5 inch gap at bottom, widi and ac dodnt work good
Stayed 1 night in Apr 2023
Verified review

8/10 Good

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities
Tv aerial was unplugged and took me ages to work out what the problem was. Ac was turned off at system not the key. Had to get a chair to turn it on. Apart from that it was fine. Entry needs better signage as well.
Stayed 1 night in May 2023
Verified review

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service
We didn't like that you had to go to a different hotel to pick up the keys and check in. The air conditioner wasn't working and no one answered the phone. We were unable to contact the staff or Manager as she was trying to run two Motels so was not available. The good side was that it was clean and tidy but if you wanted to sit outside there was only the carpark and it wasn't very pleasant as smokers and ash trays were outside each room so not easy to get away from the smoke.
Stayed 1 night in May 2023
Verified review

4/10 Poor

susan

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No warning that water was to be turned off. No water for 20 hours. Had to use public toilets. No shower until it came back on. No staff available most of the time. Don't answer phone when you ring. Door locks automatically so if you accidentally lock yourself out it's hard to get hold of staff. Only a hot car park to sit outside. Smokers in close proximity on either side of our room.
Stayed 2 nights in Sep 2023
Verified review

6/10 Okay

Andra

Liked: Staff & service
Didn’t like being accused of doing drugs by the other people residing in close hotel rooms to mine! Manager didn’t handle situation professionally and thought it was okay to threaten me telling me to remove whoever was in my or he will have cops remove me when I paid $94. I tried being nice to others in the rooms next to us but because we was black we was a threat to these old people who couldn’t mind their business! Maybe place elderly people in the front building because their old and need to be close to front of property and the young out back always from those who can’t handle noice.
Stayed 1 night in Oct 2022
Verified review

4/10 Poor

Jennifer

Disliked: Property conditions & facilities, room comfort
I have stayed at this hotel several times but not again. There will need to be some big changes to make me reconsider. Definitely overpriced.
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Alison

Liked: Cleanliness, staff & service
The wifi kept dropping out and as a business traveller it made it challenging to keep up with emails etc.
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Sharyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot Friendly staff
Stayed 1 night in May 2022
Verified review

2/10 Terrible

David

Disliked: Cleanliness, staff & service, amenities
Pulled in to motel look and is rundown and grotty, told by woman ciggy hanging out of her gob (caretaker?) That I had to drive across town to another motel to pick the key up from the owner. I drove around the full and filthy bins and overgrown garden back out and road to the other motel to pick the key up. The owner told me that that is the way that she run thing and that I was lucky to get a room. I was told that the rooms with spacious and very nice. Well that was a lie lot he got dog box with incredibly loud air-conditioner and filthy fans. What an embarrassment for the tourism industry of Innisfail.
Stayed 1 night in Apr 2022
Verified review

6/10 Okay

Anna

Liked: Property conditions & facilities
Disliked: Cleanliness
Nice little place,just hope the house keeping gave fresh towels and complimentary coffees and tea the next day, and there was no toilet paper which was disappointing Instead of a queen bed i was given double bed with my two eight years old. Besides that the stay was quite and very peaceful.
Stayed 2 nights in Apr 2022