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Sheraton Indianapolis Hotel at Keystone Crossing

Property class: 4

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Photo gallery for Sheraton Indianapolis Hotel at Keystone Crossing

An outdoor seating area with a fire pit, cushioned seating, and potted plants. - Sheraton Indianapolis Hotel at Keystone Crossing (Indianapolis)
An indoor swimming pool with clear glass walls, a hot tub, and outdoor seating with umbrellas. - Sheraton Indianapolis Hotel at Keystone Crossing (Indianapolis)
A spacious lobby with a curved floor, seating areas, and a large window providing natural light. - Sheraton Indianapolis Hotel at Keystone Crossing (Indianapolis)
A modern hotel with a glass facade, a prominent red logo, and a well-lit entrance. - Sheraton Indianapolis Hotel at Keystone Crossing (Indianapolis)
A spacious lobby with a high ceiling, modern lighting fixtures, a central seating area with tables and chairs, and a staircase leading to upper levels. - Sheraton Indianapolis Hotel at Keystone Crossing (Indianapolis)
Located close to Fashion Mall at Keystone, Sheraton Indianapolis Hotel at Keystone Crossing provides a grocery/convenience store, a terrace, and a shopping mall on site. The on-site restaurant, Keystone Cafe, offers breakfast, lunch, dinner, and kids' meals. Stay connected with free WiFi in public areas, and guests can find other amenities such as a coffee shop/cafe and a garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Air conditioning
  • Breakfast available
  • Parking available

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Traditional Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Traditional Room, 1 King Bed with Sofa bed

8.4 out of 10
Very good
(93 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Executive Room, 1 King Bed with Sofa bed

7.8 out of 10
Good
(6 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors through large windows.

Traditional Room, 2 Queen Beds

8.6 out of 10
Excellent
(121 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors through large windows.

Executive Room, 2 Queen Beds

8.6 out of 10
Excellent
(24 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

A hotel room with a large bed, two armchairs, a small table, and a lamp.

Traditional Room, 1 King Bed

9.0 out of 10
Wonderful
(141 reviews)
  • 34 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed

A hotel room with a sofa, a desk, a television, and a minibar.

Suite, 1 King Bed with Sofa bed

7.8 out of 10
Good
(8 reviews)
  • 51 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Executive Room, 1 King Bed with Sofa bed (Hearing Accessible)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

A modern bathroom with a shower, a vanity with a granite countertop, and a large mirror.

Traditional Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

8.6 out of 10
Excellent
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Hearing Accessible)

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors through large windows.

Executive Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

A modern bathroom with a shower, a vanity with a granite countertop, and a large mirror.

Executive Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 34 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

A modern bathroom with a shower, a vanity with a granite countertop, and a large mirror.

Suite, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

A hotel room with a large bed, a sofa, a desk with a TV, and a window with curtains.

Traditional Room, 1 King Bed with Sofa bed (Hearing Accessible)

10.0 out of 10
Exceptional
(4 reviews)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

A modern bathroom with a shower, a vanity with a granite countertop, and a large mirror.

Traditional Room, 1 King Bed with Sofa bed (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Traditional Room, 2 Queen Beds (Hearing Accessible)

A hotel room with a large bed, a desk with a TV, a chair, and a view of the outdoors through large windows.

Traditional Room, 2 Queen Beds (Hearing Accessible)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

About the neighborhood

Located in Indianapolis, Sheraton Indianapolis Hotel at Keystone Crossing is connected to a shopping center. Fashion Mall at Keystone is worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Indiana State Fairgrounds and Children's Museum of Indianapolis. Looking to enjoy an event or a game? See what's going on at Lucas Oil Stadium or Indianapolis Motor Speedway. Spend some time exploring the area's activities, including golfing. Visit our Indianapolis travel guide
Map
8787 Keystone Crossing, Indianapolis, IN, 46240

What's nearby

  • The interior of the Bankers Life Fieldhouse with a large sign reading "Home of the Indiana Pacers."
    Gainbridge Fieldhouse
    23 min drive - 22.5 miles
  • The Indiana Convention Center with a digital sign displaying the date June 22, 2019, time 10:49 AM, and temperature 73°F.
    Indiana Convention Center
    25 min drive - 22.9 miles
  • A modern building with large windows and a Lucas Oil sign. There are stairs leading up to the entrance, and a tree-lined sidewalk.
    Lucas Oil Stadium
    25 min drive - 25.0 miles
  • A paved area with a commemorative plaque marking the 500th anniversary of the Indianapolis 500 race in 2011.
    Indianapolis Motor Speedway
    26 min drive - 23.2 miles
  • Fashion Mall at Keystone
    1 min walk - 0.1 miles

Getting around

  • Indianapolis Station
    28 min drive
  • Indianapolis Intl. Airport (IND)
    35 min drive

Restaurants

  • McDonald's
    4 min drive
  • Cooper's Hawk Winery & Restaurant
    4 min drive
  • Shoya Revolving Sushi
    4 min drive
  • Doc B’s Fresh Kitchen
    7 min walk
  • Metro Diner
    18 min walk

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Property amenities

Internet

  • Available in all rooms: WiFi (USD 4.95 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (USD 20 per day)
  • Valet parking on site (USD 29 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: USD 18 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Keystone Cafe

Things to do

  • Gym
  • Indoor pool
  • Shopping mall
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 24-hour business center
  • 29 meeting rooms
  • Computer station
  • Conference center (7,344 square feet of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 12 floors
  • 2 buildings
  • Ballroom
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Non-plastic drinking straws available
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 18 per person
  • Fee for in-room wireless internet: USD 4.95 per night (rates may vary)
  • Self parking fee: USD 20 per day
  • Valet parking fee: USD 29 per night (in/out privileges)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Does Sheraton Indianapolis Hotel at Keystone Crossing have a pool?

Yes, this property has an indoor pool.

Is Sheraton Indianapolis Hotel at Keystone Crossing pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is available for USD 20 per day. Valet parking is available for USD 29 per night.

What time is check-in at Sheraton Indianapolis Hotel at Keystone Crossing?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Sheraton Indianapolis Hotel at Keystone Crossing?

Check-out is at noon. Late check-out is available for USD 75 (subject to availability).

Where is Sheraton Indianapolis Hotel at Keystone Crossing located?

Situated in the business district, this hotel is steps from Fashion Mall at Keystone, and within 3 mi (5 km) of Castleton Square and Dave & Buster's. Kindred Hospital Indianapolis North and Woodhouse Day Spa are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sheraton Indianapolis Hotel at Keystone Crossing Reviews

9.0

Wonderful

9.2

Cleanliness

9.0

Amenities

9.2

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 957 out of 1379 reviews
Rating 8 - Good. 226 out of 1379 reviews
Rating 6 - Okay. 85 out of 1379 reviews
Rating 4 - Poor. 52 out of 1379 reviews
Rating 2 - Terrible. 59 out of 1379 reviews

Reviews

Verified review

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff friendly and the room was very clean.
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Octavia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always travel alone here this hotel is always clean and comfy.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Pawel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean and the hotel amenities were great. The breakfast had many options and was delicious.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, felt safe, and staff was very informative while being friendly
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accesible to all downtown attractions.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Derrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel ever from management to housekeepers everyone was so nice and friendly I will be revisiting here alot more
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Roger A.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close by big shopping center.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff The staff were incredibly kind and welcoming, and the breakfast was alright. The proximity to the mall, almost sharing the same complex, made all the difference.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
The room was small but we didn’t mind. Very clean and most of the staff is great. My only real complaint is the bar. Bartender was rude and completely ignored me for the regulars that were there but she made a really good margarita when I finally got served haha I would def come back.
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for shopping and dinning
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was great location, close to many stores, restaurants etc. The hotel is older, but rooms are clean. We had a problem with our bathroom sink not draining and the showered not working, and the management on duty had the problem fixed within a few hours. Overall, a very nice stay.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Tonya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the courteousness, friendliness and professionalism of the young lady that checked me in.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Blain

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! The Sheridan exceeded expectations- clean, comfortable, and great location. Would definitely book again đź‘Ť
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Laqwesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay with Sheraton. The room was clean, hotel staff was very friendly, and the location is unbeatable. My only issue was my room was near the stairway, and it was a bit noisy at times. Otherwise, it was a great stay! I will definitely return in the future!
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this property. The only negative was being overcharged at the gift shop and for parking. The front desk staff gave me the proper number to call to get it taken care of. I would definitely stay here again.
Stayed 2 nights in May 2026
Verified review

8/10 Good

Candace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! The room needed some repairs but we had a nice view and it was clean
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The hotel was clean and the bed was very comfortable. I had absolutely no issues and would stay here again.
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice when you come in. They have a restaurant, Starbucks, and lounge area. Parking is not free, you can either park in the garage for $20 or use valet for $27. The valet is very fast and friendly! We ordered room service and it was very good. Came up hot and fresh with a very sweet woman delivering it to us. The room its self was just ok. Very small, areas that are definitely worn, and the shower was not great. Areas of soap build up and definitely needed repairs. I liked everything but the room, just too cramped and small for my liking. Others might be fine with it.
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym. Clean, comfortable, nice lobby set-up
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Destiny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room ! Staff was great ! Thank you
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the Starbucks in the lobby. Also free regular coffee and muffins. Nice to be connected to mall and parking.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean and it was close to an event I attended
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
The room was nice and bed was comfortable. The location is perfect. I love the fact that it’s attached to the mall. The staff is exceptional!!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was cute with a view if the city! It was cozy for my husband and I and pur 2 children. The kids loved the pool! It was a little cold being that it was a inside pool but we managed!
Stayed 1 night in Mar 2026
Verified review

8/10 Good

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean; hotel was modern and close to lots of restaurants and shopping.
Stayed 1 night in Oct 2025