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SRNTY Sun Ray - Ex Serenity Alma Heights

Property class: 5 and above

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Photo gallery for SRNTY Sun Ray - Ex Serenity Alma Heights

A castle-like structure with multiple towers and a moat. - SRNTY Sun Ray - Ex Serenity Alma Heights (Makadi Bay)
A resort with multiple swimming pools, palm trees, and a view of the sea. - SRNTY Sun Ray - Ex Serenity Alma Heights (Makadi Bay)
A spacious lobby with a high ceiling, large windows, and a variety of seating arrangements including red and white chairs. - SRNTY Sun Ray - Ex Serenity Alma Heights (Makadi Bay)
A spacious lobby with high ceilings, large windows, and a variety of seating arrangements including sofas and chairs. - SRNTY Sun Ray - Ex Serenity Alma Heights (Makadi Bay)
A hotel with multiple balconies, palm trees, and a well-maintained garden. - SRNTY Sun Ray - Ex Serenity Alma Heights (Makadi Bay)
Take advantage of a free breakfast buffet, free water park access, and a poolside bar at SRNTY Sun Ray - Ex Serenity Alma Heights. With a nearby private beach, sun loungers, and a free beach shuttle, this resort is the perfect place to soak up some sun. Indulge in a manicure/pedicure, a body treatment, and a body scrub at Fayroz Spa, the onsite spa. At the 4 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Free WiFi in public areas is available to all guests, along with a terrace and a garden.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • All inclusive
  • Spa
  • Parking included

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Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Superior Room, Garden View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Superior Room, Garden View

8.8 out of 10
Excellent
(8 reviews)
  • Garden view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room - Pool View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Deluxe Room - Pool View

  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Family Room, Pool View (Interconnected)

A hotel room with a large bed, bedside tables, a small desk with a chair, and a dining area with a table and chairs.

Family Room, Pool View (Interconnected)

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 57 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Room - Side Pool View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Premium Room - Side Pool View

  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Valentine's Special Offer

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Valentine's Special Offer

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room Triple, Garden View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Superior Room Triple, Garden View

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for One Bedroom Family Room

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

One Bedroom Family Room

  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Bed

View all photos for Deluxe Triple Room Pool View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Deluxe Triple Room Pool View

  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Premium Triple Room - Side Pool View

A hotel room with a large bed, a desk with a chair, a telephone, and a view of the outdoors through a sliding glass door.

Premium Triple Room - Side Pool View

  • Sea view
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds and 1 Large Twin Sofa Bed

About the neighborhood

Located in Makadi Bay, SRNTY Sun Ray - Ex Serenity Alma Heights is near a private beach. Submarine Tours at Makadi Bay and 7BFT KiteHouse are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Old Town Sahl Hasheesh and Senzo Mall. Traveling with kids? Consider Makadi Water World and Desert Rose Aqua Park. With scuba diving and snorkeling nearby, you'll find plenty of adventures in the water. Visit our Makadi Bay travel guide
View more Resorts in Makadi Bay
Map
36 KM, Hurghada Safaga road, Makadi Bay

What's nearby

  • A coastal cityscape with a clear blue sky, calm sea, and several boats.
    Makadi Bay Beach
    5 min drive - 1.2 miles
  • A harbor with colorful buildings, a large boat, and several smaller boats docked.
    Marina Hurghada
    52 min drive - 29.4 miles
  • Makadi Water World
    12 min drive - 4.9 miles
  • Old Town Sahl Hasheesh
    33 min drive - 9.4 miles
  • Hurghada City Center
    56 min drive - 31.3 miles

Getting around

  • Hurghada Intl. Airport (HRG)
    33 min drive

Restaurants

  • Culina Restaurant
    4 min drive
  • Ariel Xanadu Makadi Bay
    21 min drive
  • Beach Xanadu Makadi Bay
    21 min drive
  • Restaurant at Jaz Makadi Oasis Resort
    15 min drive
  • Lobby Bar at Serenity Makadi Heights
    11 min walk

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free beach shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Al Dente
  • Andalucia
  • Food Court
  • Le Monde
  • Sayonara

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Outdoor tennis court
  • Sauna
  • TV in common areas
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Conference center (5,918 square feet of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • Banquet hall
  • Built in 2012
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 12.0 per night

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Airport shuttle fee: USD 25 per vehicle (one-way)
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 November to 30 April
No pets and no service animals are allowed at this property

Frequently asked questions

Does SRNTY Sun Ray - Ex Serenity Alma Heights have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

Is SRNTY Sun Ray - Ex Serenity Alma Heights pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at SRNTY Sun Ray - Ex Serenity Alma Heights?

Check-in start time: 2 PM; Check-in end time: midnight.

What time is check-out at SRNTY Sun Ray - Ex Serenity Alma Heights?

Check-out is at noon.

Does SRNTY Sun Ray - Ex Serenity Alma Heights provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 25 per vehicle applies.

Are there all-inclusive benefits at SRNTY Sun Ray - Ex Serenity Alma Heights?

Yes, the property is all-inclusive.

Where is SRNTY Sun Ray - Ex Serenity Alma Heights located?

This family-friendly Makadi Bay resort is located near the bay, within 2 mi (3 km) of Red Sea and Makadi Bay Beach. Makadi Water World and Mini Egypt Park are also within 6 mi (10 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

SRNTY Sun Ray - Ex Serenity Alma Heights Reviews

9.0

Wonderful

8.8

Cleanliness

8.2

Location

9.2

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 125 out of 192 reviews
Rating 8 - Good. 46 out of 192 reviews
Rating 6 - Okay. 12 out of 192 reviews
Rating 4 - Poor. 4 out of 192 reviews
Rating 2 - Terrible. 5 out of 192 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff were very friendly, will definitely be back
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Absolutely loved our stay! The hotel was brilliant, the staff were amazing, and it’s perfect for families with kids. We wouldn’t hesitate to come back again.
Stayed 8 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🌟 Family-Friendly Resort Experience Location & Convenience Perfect for young families — everything you need is within close distance, making the stay easy and stress-free. Entertainment & Activities The aqua park was excellent, offering plenty of fun for both children and adults. A special mention goes to HANY , whose friendly humour and energy truly enhanced the experience. He is a superstar and adds a personal touch to the resort atmosphere. 👏 Dining The food was delicious, with a wide variety that caters to all tastes. Restaurant staff were extremely helpful and attentive, ensuring a pleasant dining experience. 😋 Accommodation Rooms are spacious, airy, and comfortable — ideal for relaxing after a day of activities. Overall Impression This resort exceeded expectations in every way. With friendly staff, great facilities, and family-focused convenience, it’s a place I would happily return to and highly recommend to others.
Stayed 7 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good food, drinks and amenities.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, everything is good 👍👍
Stayed 6 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best family hotel

It was just what we were looking for. Very friendly staff and amazing service just an excellent food
Stayed 3 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aqua park was spectacular!!! and the staff was great.
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, facilities for kids, good food, and very hospitable service. As other reviews suggest, the rooms were a bit dated but Aly at reception was very accommodating and offered us a good room with view, and late checkout. We loved out 2 day stay at Alma Heights
Stayed 2 nights in Apr 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly helpful staff, beautiful pools with good animation team. Food and drinks very good
Stayed 3 nights in Jun 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good for families with kids. It’s got a water park and amusement park ( a small one ) rooms are clean and comfy. The buffet food was average and crowded it was hard to find a table . The hotel grounds is very nice I don’t recommend it for couples if you want quiet
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly stuff, most of the food is great, accommodation and facilities are awsome Highly recommended for family with kids that they want to enjoy time on swimming pools and aqua parks, beach is accessible with a shuttle evry 15 minutes and the breach is good for relaxing and diving
Stayed 5 nights in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very good.

Very good experience. Reasonable price. Two adjacent resorts to meet the needs for both children and adults. There is shuttle to the beach. The snorkeling at the beach is great. We enjoyed our stay.
Stayed 2 nights in Oct 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An interesting destination especially for kids with lots of activities to do (e.g. Aqua Parks, Amusement Parks, Wave Pool, Video Games, etc.) My only concern is that the amusement parks and video games are against extra charge.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great hotel, always got beds, good good, only negative was the drinks. Warm beer and awful cocktails. I didn’t drink all week due to them being so bad. Staff lovely and attentive
Stayed 6 nights in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, room comfort

So much to do, great for a family week in the sun!

Staff here are so friendly and helpful. The rooms are a little tired and basic but had everything we needed. The water slide park was fantastic and we used it everyday. The fun fair rides and arcade are also great, an extra cost but reasonable. There was a great variety of food in the various restaurants although the rules around the a la carte bookings were not clear with different people saying different things. The animation team and activities were great fun and provided variety for us all. Amazing being able to dive from the other hotel and see such great coral and fish. Weather was gorgeous, especially coming from winter in the UK!
Stayed 7 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my family absolutely loved our stay here. We had the most lovely welcome with drinks on arrival, we was able to get food and drinks upon on arrival whilst we were being checked in. Our bags were all brought to our rooms really promptly with care. The facilities are great, and all the pool areas and gardens were let clean and safe. We loved the aqua park, wave pool and crazy river they were great fun and the fair is a fantastic bonus. The food was amazing, we were a family of 11 taking up 5 rooms and everyone throughly enjoyed the food and drinks. The staff were absolutely fantastic and could not do enough for us. Dasha always checked in with us regularly assuring we was having the best holiday and offered great advice about the best services available around the hotel, she was really friendly and super helpful and we enjoyed seeing her around the hotel she is definitely a credit to serenity. The service is up there with the best I have received and I have been to a lot of hotels in Egypt. There are to many staff to name for their great service as every member of staff was brilliant and couldn’t do enough for us. Our room needed updating but it was kept spotless, the room was really spacious and the beds really comfortable and the bathroom was big with a lovely big shower cubical which is great when you have young children. We had fresh towels and toiletries daily and the cleaner even made a few towel displays for us. I would definitely recommend serenity fun city.
Stayed 9 nights in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Best staff in any hotel I’ve ever been !
Stayed 9 nights in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Cleanliness, Food quality and the Staff
Stayed 4 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would go there again.
Stayed 9 nights in Apr 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

Amazing staff nice place
Stayed 1 night in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
It was a super pleasant experience with friendly staff especially Mahmoud Fawzy the receptionist, house keeping and the restaurant staff A strongly recommended venue for families
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice place for kids

Nice place for kids but the food quality was not very good overall it is a very good stay but not excellent
Stayed 3 nights in Apr 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect Friendly staff comes on top Aqua park is fantastic and safe High quality and delicious buffets Only rooms are some how old furnished
Stayed 3 nights in Jul 2022
Verified review

10/10 Excellent

Liked: Amenities
it was a little dirty ar times and there could jave neen more food a drink options.
Stayed 5 nights in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top
Stayed 8 nights in Jul 2025