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Embajada Universal

Property class: 3

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Photo gallery for Embajada Universal

A bedroom with a bed, a view of the ocean, and a thatched roof. - Embajada Universal (Huay-Pix)
Overwater bungalows with thatched roofs, connected by wooden walkways, overlooking clear turquoise water. - Embajada Universal (Huay-Pix)
A wooden deck leading to a thatched-roof structure with a view of turquoise water and dense greenery. - Embajada Universal (Huay-Pix)
A wooden deck with a bed, a sofa, and a glass coffee table. - Embajada Universal (Huay-Pix)
A pool area with a thatched roof, wooden furniture, and a view of a natural landscape. - Embajada Universal (Huay-Pix)
Embajada Universal provides a garden and more. Stay connected with free in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Air conditioning
  • Housekeeping

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Standard Room, 2 Queen Beds

A rustic wooden room with two beds, a hanging light fixture, and a wooden ceiling.

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Cabin, 1 King Bed

A wooden bedroom with a large bed, wooden walls, and a view into the bathroom.

Deluxe Cabin, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Cabin, 1 King Bed

A wooden cabin room with a bed, two chairs, a small table, and a hanging light fixture.

Deluxe Cabin, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

A wooden cabin with two beds, a table, and chairs.

Standard Room, 2 Queen Beds

7.0 out of 10
Good
(4 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Cabin

A wooden room with a bed, a hanging light fixture, and a view of a body of water.

Panoramic Cabin

10.0 out of 10
Exceptional
(1 review)
  • Lagoon view
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Premium Cabin

A wooden deck with a thatched-roof structure, a glass-enclosed room, and outdoor seating.

Premium Cabin

  • Lagoon view
  • 90 sq m
  • 1 bedroom
  • Sleeps 6
  • 1 King Bed and 3 Twin Sofa Beds

View all photos for Superior Quadruple Room

A wooden cabin with two beds, a table, and chairs.

Superior Quadruple Room

  • Garden view
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room, Garden View

A wooden cabin room with a bed, two chairs, a small table, and a hanging light fixture.

Superior Double Room, Garden View

  • Garden view
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, Garden View

A bedroom with a wooden ceiling, a large bed, a hanging macrame piece, and a view into the bathroom.

Superior Double Room, Garden View

  • Sleeps 2
  • 1 Double Bed

About the neighborhood

Located in Huay-Pix, Embajada Universal is in the suburbs and on the waterfront. The area's natural beauty can be seen at Lake Bacalar and Laguna Bacalar Ecological Park. Payo Obispo Zoo and Santuario del Manati are also worth visiting. Visit our Huay-Pix travel guide
Map
Laguna Milagros, Huay-Pix, QROO, 77965

What's nearby

  • A coastal landscape with a large body of water, a road running parallel to the coast, and scattered buildings.
    Lake Bacalar
    13 min drive - 8.3 miles
  • A calm lake with lily pads and trees reflecting on the water's surface.
    Cenote Azul
    23 min drive - 17.8 miles
  • A tropical beach with clear turquoise water, palm trees, and a wooden structure.
    Cenote Cocalitos
    24 min drive - 18.7 miles
  • A clear turquoise lake with visible rocks and lily pads.
    Laguna Bacalar Ecological Park
    29 min drive - 21.3 miles
  • Laguna Milagros
    1 min walk - 0.1 miles

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    21 min drive

Restaurants

  • Coffee Station
    13 min drive
  • Enchiladas Huastecas
    12 min drive
  • Church’s Chicken
    8 min drive
  • Loncheria Carmita
    12 min drive
  • Padilla
    8 min drive

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Things to do

  • Kayaking
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Beach towels
  • Garden
  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Laptop workspace

Policies

Check-in

Check-in start time: 11:00 AM; Check-in end time: 11:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • Mastercard
  • Visa

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 9:00 PM

Frequently asked questions

Does Embajada Universal have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–9:00 PM.

Is Embajada Universal pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property.

What time is check-in at Embajada Universal?

Check-in start time: 11:00 AM; Check-in end time: 11:00 PM. Late check-in is available during limited hours.

What time is check-out at Embajada Universal?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Embajada Universal located?

Situated on the waterfront, this hotel is steps from Laguna Milagros, and within 9 mi (15 km) of Payo Obispo Zoo and Santuario del Manati. Dr. Alfredo Barrera Marin Botanical Garden and Palacio Municipal De Othon P. Blanco are also within 9 mi (15 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Embajada Universal Reviews

8.4

Very Good

8.2

Cleanliness

7.6

Amenities

8.8

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 51 out of 85 reviews
Rating 8 - Good. 15 out of 85 reviews
Rating 6 - Okay. 5 out of 85 reviews
Rating 4 - Poor. 6 out of 85 reviews
Rating 2 - Terrible. 8 out of 85 reviews

Reviews

Verified review

10/10 Excellent

Super and quiet area! Very relaxing swimming in the laguna
Stayed 4 nights in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the perfect stay for a secluded getaway. It was peaceful, relaxing with a scenic background. Nestled right in the middle of the jungle,the lagoon is refreshing. The food was delicious and very natural. They had a variety of options including vegan options. The staff was very friendly and helpful which added to the relaxing atmosphere. This is definetly the place to go to get away from everything and enjoy a stress free vacation.
Stayed 3 nights in Nov 2025
Verified review

2/10 Terrible

Disliked: Cleanliness, amenities, property conditions & facilities
Place smell sewer…way to rustic, swimming pool needs to upgrade, they advertised shuttle but there is no, when rains nobody can acess the hotel….we booked for 3 nights but could stand just one night. Their pizza were really good, food was good.
Stayed 2 nights in Nov 2025
Verified review

8/10 Good

Disliked: Amenities
Property was fun to stay at. It’s like staying out of glorified treehouse. If you’re expecting luxury and fine amenities, this is not the place for you. Think of this place as a tree fort that you built when you’re a kid, but you get to sleep in it and take a shower. It’s very fun and relaxing. Not to mention, the staff is very accommodating and they feel like family.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities

Away

This hotel was far away from town. If you don't rent a car you will have to request a taxi and it can get a bit expensive. If you are planning on staying on the hotel only then this is the place for you. Not a lot of variety on the breakfast, it says Continental but it's only fruit, oatmeal and coffee/tea.
Stayed 3 nights in Jul 2025
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities, room comfort

Have seen better days

The staff at this place is amazing ang very helpfull. But this place is not like the pictures! It’s old and it needs a brush up!! The pool wasn’t cleaned, our rooms weren’t cleaned once through our four nights and it rained through the roof.
Stayed 4 nights in Jan 2025
Verified review

6/10 Okay

Nice property - Inconveniences

The room was very clean and yet very simple. The pool was not very inviting as it could have been cleaner. The waterfront is excellent for sitting at night and taking in the ambiance. The swimming is accessible for a swimmer as the water is deep. Breakfast claims to be at 8am but after 40 min we left as it was not ready. We were passing through doing long day drives so I was disappointed that I was unable to enjoy the pool and breakfast that I had considered when booking this property. Decent place if you are not on a timeline.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the place!
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was beautiful and lovely. Hospitality was excellent. Enjoyed my stay and definitely willing to come back
Stayed 3 nights in Aug 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The road is awful and geolocalisation is not accurate.
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That you had to park far away
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
Was very tired... quite a contrast to the photos wed seen. Felt let down
Stayed 2 nights in Dec 2024
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They made our stay inconvenient said they would refund extra charges for an extra room we did not even use. They said expedia would refund and nothing after a month. Food was horrible. Plus, the manager was rude. Do not waste your money or time staying here.
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Upon arrival, we were informed that there was no running water or electricity, but were told both would be restored within the hour. However, an hour passed and nothing had changed. The cabin was extremely humid and dark, with no running or flushing water. Electricity and water were finally restored at 7:20 PM. The next morning, while having breakfast, both utilities went out again at 9:00 AM. We checked out at noon, and the power and water were still not back. I requested a refund, as the bare necessities were not available during our stay. I was told that refunds could not be issued, but was given a partial refund of my breakfast bill—$600 pesos (approximately $30 USD). It seems like this may be a recurring issue during the rainy season.
Stayed 1 night in Jun 2025
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
No tenían en servicio restaurante y aunque se entiende que estaba en remodelación, no tenían ni botellas de agua o refresco o alguna alternativa ya que el hotel está lejos de todo, no tenían jabón de manos el personal nunca estaba y el desayuno literal solo fueron 2 huevos con una tortilla cortada en pedazos y un agua de Jamaica fermentada porque se notaba que ya tenía varios días preparada esa agua. Y aunque el lugar cuenta con una vista maravillosa hasta los cojines de los asientos estaban verdes y mohosos de la falta de higiene y mantenimiento. Es lamentable q un hotel tan bonito lo estén dejando caer tan horrible.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones bonitas- hermosa vista- desayuno delicioso incluido - muy bonito lugar y ambiente
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je reviendrait un jour, tout était à mon goût la piscine ne marche pas mais nous avons un plus belle piscine naturel 24/24.
Stayed 2 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El lugar es hermoso si te gusta estar lejos de la civilización, y aislado del mundo moderno, es excelente lugar para desconectarse y estar en contacto con la naturaleza, el personal es super atento y la comida es exótica deliciosa, muchas gracias.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un ñugar paradisíaco
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, property conditions & facilities
Le falta aire acondicionado, falló la regadera con base a la caida del agua y no habia televisor y el wifi no nos dió en la cabaña reservada.
Stayed 4 nights in Jan 2026
Verified review

6/10 Okay

Disliked: Cleanliness, amenities
Es un lugar tranquilo, pero está alejado de todo. El camino de entrada es muy difícil si vas en auto, ya que se hace lodo y se patinan las llantas. Si tu idea es ir a Bacalar, este hospedaje no es adecuado porque queda a media hora en auto. La limpieza no es buena, de 7 días que estuvimos, solo limpiaron 3.
Stayed 7 nights in Dec 2025
Verified review

2/10 Terrible

Disliked: Staff & service, property conditions & facilities, room comfort
Visite el hotel con mi esposa y mis 3 niños. La reservación la hice en la embajada y resultó que nos mandaron a un lugar distinto que está más adelante. Al llegar nos recibió una persona extranjera muy violenta que nos comenzó a gritar y me hizo sentir que estábamos en riesgo ya que sólo estaba el y unos trabajadores en el Lugar. Ante la situación Un trabajador del lugar se acercó con el tipo y algo le dijo, porque minutos después la persona violenta regreso y me dijo que le acababan de avisar que éramos huéspedes y que me había estacionado donde no era estacionamiento. Luego de eso me llevó a la habitación pero aún y cuando la reserva estaba pagada con antelación, me condicionó la entrega de la habitación a un pago de $ 200 pesos para poderme entregar la llave. Cuando mis hijos al fin bajaron del vehículo, 2 perros se les aventaron ladrando y queriendo atacar. A partir de ese momento los perros no dejaban en paz aún y cuando estábamos dentro de la habitación. Se mantenían vigilando y ladraban . La situación fue tan tensa que Llame al 911 pidiendo ayuda pero nunca llegaron. Otro riesgo que existe aparte de la persona a cargo, es el camino que debes tomar para llegar. Está imposible para un vehículo sedan . Riesgo de quedar atascado por el lodo, sufrir una ponchadura o dañar tu vehículo en el trayecto. Es pura jungla así que nadie te podrá ayudar en caso de sufrir algún percance. No hay donde comprar y el único restaurante está súper caro. La peor experiencia de mi vida.
Perros sin dejarnos salir de la habitación
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitación limpias aunque con poca luz, la comida con excelente sazón, en general un lugar agradable
Stayed 3 nights in Oct 2025
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities
La llegada y la salida fue imposible y caótica tuve que pagar $350 por dos viajes en lancha para salir e la propiedad. Los Ubers según la app me salían más baratos pero no entraban por las condiciones del camino (inundado , lodoso, con huecos,poca señalización). El día de mi llegada no hubo luz lo cual no es culpa de nadie , les hacen falta otras opciones de movilidad ( shuttle del hotel, lancha a precio preferencial clientes , cortesía de lancha para casos como el de tener que salir del hotel al no haber luz , bicicletas ) , las instalaciones están en en proceso de arreglos, personal 10/10, servicio al cliente 7/10 , restaurante 6/10 la comida está bien pero la relación precio calidad -cantidad es la que afecta la puntuación .
Stayed 1 night in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen lugar para desconectarse y relajarse 😁
Stayed 3 nights in Sep 2025