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Hyatt Regency Houston West

Property class: 3.5

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A multi-level atrium with a central water feature, glass railings, and outdoor seating areas. - Hyatt Regency Houston West (Houston)
Creator video
A modern building with a glass facade, a central courtyard with a fountain, and a swimming pool. - Hyatt Regency Houston West (Houston)
A round dining table with clear chairs, candles, and a floral centerpiece. - Hyatt Regency Houston West (Houston)
An outdoor seating area with wicker furniture and a pool. - Hyatt Regency Houston West (Houston)
Located close to Bear Creek Pioneers Park, Hyatt Regency Houston West provides a terrace, a coffee shop/cafe, and a garden. The on-site American cuisine restaurant, Cafe on the Lake, offers breakfast, brunch, lunch, light fare, and al fresco dining. Stay connected with free in-room WiFi, with speed of 25+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Air conditioning

Off-peak, on budget: 30% or more off select hotels in our fall sale

Skip the crowds, keep the savings. AARP members save more after Labor Day. Book by Oct 7, 2026.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Room, 1 King Bed

A hotel room with a bed, a desk, two chairs, a dresser, a mirror, and a painting on the wall.

Deluxe Room, 1 King Bed

8.8 out of 10
Excellent
(9 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

A hotel room with a large bed, two bedside tables with lamps, a chair, a small table, and a desk with a chair.

Basic Room, 1 King Bed

8.6 out of 10
Excellent
(74 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Basic Room, 2 Double Beds

A hotel room with two beds, a desk, and a chair.

Basic Room, 2 Double Beds

8.2 out of 10
Very good
(63 reviews)
  • 31 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

Room

  • Sleeps 3

Room

  • Sleeps 4

Room

  • Sleeps 5

About the neighborhood

Located in Memorial, a neighborhood in Houston, Hyatt Regency Houston West is in a shopping district and near theme parks. Memorial City Mall and Katy Mills Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Downtown Aquarium and Houston Zoo. Looking to enjoy an event or a game? See what's going on at Daikin Park or Toyota Center. Relax and indulge in the area's health/beauty spa, or seek out an adventure with rock climbing and hiking/biking trails nearby. Visit our Houston travel guide
Map
13210 Katy Fwy, Houston, TX, 77079

What's nearby

  • A plate of sushi with a red dipping sauce and thinly sliced fish.
    CityCentre
    5 min drive - 3.9 miles
  • Topgolf Houston - Katy
    4 min drive - 2.1 miles
  • Darrell Tully Stadium
    4 min drive - 1.7 miles
  • Bear Creek Pioneers Park
    5 min drive - 2.6 miles
  • Town and Country Village
    5 min drive - 4.4 miles

Getting around

  • Houston Station
    20 min drive
  • George Bush Intercontinental Airport (IAH)
    35 min drive

Restaurants

  • Chick-fil-A
    3 min drive
  • Whataburger
    2 min drive
  • Hibachi Grill And Buffet
    2 min drive
  • Sonic Drive-In
    2 min drive
  • Becks Prime
    19 min walk

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 15 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Gold Bar
  • Cafe on the Lake

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 65.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 45 per person
  • Pet fee: USD 65.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 10:00 PM

Frequently asked questions

Does Hyatt Regency Houston West have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Hyatt Regency Houston West pet-friendly?

Yes, Hyatt Regency Houston West allows pets (limit 1 total) with a maximum weight of up to 55 lbs per pet. There's a fee of USD 65.00 per accommodation, per stay. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Hyatt Regency Houston West?

Check-in start time: 3 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Hyatt Regency Houston West?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Hyatt Regency Houston West located?

Located in Memorial, this hotel is 1.9 mi (3 km) from Bear Creek Pioneers Park and within 12 mi (20 km) of Memorial City Mall and Katy Mills Mall. Downtown Aquarium and Saint Arnold Brewing Company are also within 20 mi (32 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Hyatt Regency Houston West Reviews

8.6

Excellent

8.8

Cleanliness

8.6

Amenities

9.0

Staff & service

8.4

Property conditions & facilities
Rating 10 - Excellent. 1039 out of 1692 reviews
Rating 8 - Good. 295 out of 1692 reviews
Rating 6 - Okay. 188 out of 1692 reviews
Rating 4 - Poor. 84 out of 1692 reviews
Rating 2 - Terrible. 86 out of 1692 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff was very friendly, and room is clean
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My kids were excited to stay this hotel.
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location and very nice facilities. The staff was very friendly. Great value!
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was very friendly
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful, quiet and very beautiful
Stayed 4 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jason did an amazing job helping us with the reservation, we have to check in a date before and he made it happen, the staff is very amazing, but many of the people registered at the hotel don't have manner. but the team at the front desk did an amazing job controlling the situation.
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Property was clean and nice, the rooms could use some updates
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location next to major highway with good amenities at a fair price. Great value for money. Good for families
Stayed 1 night in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service
Nice peaceful very pet friendly
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a peaceful time during my stay. All the staff I had an interaction with was very friendly and helpfully. From the front desk, to the maintenance/custodian team. My daughter loved the koi fish pound!:)
Stayed 1 night in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The interior was still a bit old, but well maintained. Haven’t stayed there in a long while, so it’s great to see the gold fish and the pond back. The sound of the water fountains was very soothing. The bed was pretty comfortable. Had a broken coffee maker in the room, but was swapped out promptly when asked. Overall it’s a good stay, and will certainly stay there again.
Stayed 3 nights in Sep 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property the staff was super helpful. It is an older hotel however they do plenty to compensate for it. Rooms are clean as well as entire facility. My only complaint is no on site laundry I came after work and had to be at a training at 9am and needed the same clothes for it. Otherwise fantastic stay!
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel! Room was so nice, clean and spacious. I didn’t dine at the restaurant- it was definitely pricey for the options. But location made dining elsewhere very easy.
Stayed 3 nights in Aug 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area. Our room was not ready at 330pm even though check in is 3pm. No breakfast available unless you go to restaurant which was $26 for a breakfast plate. Wallpaper on halls was peeling off. But beautiful lobby and great pool and hot tub
Stayed 3 nights in Sep 2026
Verified review

2/10 Terrible

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pictures are not at all like the actual property. It’s very outdated. Has a really bad old musty smell. We had to unfortunately check out a few hours after checking in. I have stayed at many hyatts. I am surprised the chain actually claims this place. We ended up changing hotels to tue Hyatt Galleria. That property was heavenly after experiencing this. I will say the staff at Hyatt Houston West are very helpful and kind. 5 stars for the staff, just not the property.
Stayed 2 nights in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay…very nice staff and very comfortable bed. Great, clean bathroom and shower
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was fantastic! Front Desk, House Keeping, Dining, even the convenience store staff. Superb!!
Stayed 2 nights in Aug 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, beautiful property.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bar was nice, staff was very king!
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean.
Stayed 3 nights in Jul 2026
Verified review

4/10 Poor

Disliked: Staff & service, amenities, property conditions & facilities
Could not check-in until 1545. Required a 50 dollar deposit for charges I advised them I did not want. Staff not very helpful.
Stayed 1 night in Sep 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior designs, the ponds, fish, openness. Very friendly staff, front desk and valet were very nice and helpful.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, very respectful staff, so nice to see families happy having a nice time without incident makes the place feel calm and comforting. Rooms were cold bedding was clean. I didnt try the restraunt but i can say the snack shop salad was fresh the coffee there is the best. we had a wonderfel peaceful rest and nice swim in the pool
Stayed 1 night in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I Really enjoyed the ambiance of the hotel the sound of water ponds and the fish were very relaxing just to sit and watch. Staff members were very helpful and polite. I throughly enjoyed my stay and will Definitely be back.
Stayed 1 night in Jun 2026