“Unfortunately, our stay was very disappointing and I wouldn’t choose to stay here again.
On our first night, a Husky in a nearby room howled throughout the night, waking me several times. This is supposed to be a pet free hotel?! Thankfully, the lady on reception was very friendly and helpful and moved us to another room away from the noise. She was the only member of staff who really stood out positively during our stay.
Unfortunately, the second room had its own issues. The main lights...
“A minor mistake made while booking turned my experience into a complete nightmare. Because of my dyslexia I booked Friday night instead of Saturday night (made the booking the night before, on Thursday). I got an email on Friday asking me how my stay was going, and I realised a mistake had been made.
I then spent three hours (!) on the phone trying to resolve the situation, going round the houses. I had booked the room through Expedia because of this, neither the hotel nor Expedia wanted to...
“A very cute place to stay in a lovely market town.
Parking nearby (free on Sundays and overnight).
Access to the rooms, due to the nature of the historic building, is not the easiest (uneven floors, narrow corridors and stairs). The room was absolutely lovely though; the bed was comfortable with quality bedlinen and pillows.
The breakfast buffet was welcome - a small table and chair would have been welcome.
A bedside light would have been welcome too.
With it being such an old building,...
“Being from the hospitality industry, I am not easily wowed but I have to say, the staff and service was wonderful, genuine and warm. Clean rooms, comfy beds, all expected amenities working and I enjoyed a delicious dinner in the restaurant. I stay here whenever I'm in the area as there's always a warm welcome.”
“My experience at this hotel was disappointing. I chose it for one specific reason: the pool and spa, so I could enjoy some time with my 3-year-old son. But when we went to the area, we were told that children are not allowed. This crucial restriction, which should be clearly stated at the time of booking, completely undermined the purpose of our stay.
The rooms are basic and dated. The mattress was so soft it affected the quality of sleep, and the overall condition of the accommodation feels...
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