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Grand Mercure Yatsugatake Resort & Spa

Property class: 4

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Photo gallery for Grand Mercure Yatsugatake Resort & Spa

A spacious lobby with a reception desk, seating area, and large pillars. - Grand Mercure Yatsugatake Resort & Spa (Hokuto)
A modern indoor swimming pool with a clear view of the outdoors, a tiled floor, and a ceiling with a geometric pattern. - Grand Mercure Yatsugatake Resort & Spa (Hokuto)
A spacious indoor seating area with multiple couches and round tables, large windows offering a view of buildings and greenery. - Grand Mercure Yatsugatake Resort & Spa (Hokuto)
Room - Grand Mercure Yatsugatake Resort & Spa (Hokuto)
Spa - Grand Mercure Yatsugatake Resort & Spa (Hokuto)
Located close to Doryu Waterfall and Kiyosato Highland Park, Grand Mercure Yatsugatake Resort & Spa provides an indoor mineral hot spring (onsen), a garden, and a playground. Treat yourself to a massage or other spa services. In addition to an arcade/game room and a library, guests can connect to free in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Standard room, Modern Japanese Style Room

A hotel room with a large bed, a small round table, and two orange pillows.

Standard room, Modern Japanese Style Room

7.0 out of 10
Good
(23 reviews)
  • 36 sq m
  • Sleeps 8
  • 4 Twin Futons
  • Free wired internet

View all photos for Standard Room (2 Twin Beds and 1 Sofabed)

A hotel room with a TV, two beds, a sofa, a small table, and a window with a view of trees.

Standard Room (2 Twin Beds and 1 Sofabed)

7.0 out of 10
Good
(8 reviews)
  • 36 sq m
  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

A hotel room with two beds, a desk, a chair, a small table, and a window with a view.

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

8.2 out of 10
Very good
(12 reviews)
  • 36 sq m
  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed
  • Free wired internet

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

A hotel room with two beds, a desk, a chair, a lamp, a picture on the wall, and a window with a view of a mountain.

Classic Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

7.0 out of 10
Good
(10 reviews)
  • 36 sq m
  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons
  • Free wired internet

View all photos for Executive Room (2 Twin Beds and 2 Extra Beds)

A hotel room with a large bed, a desk, a chair, and a view of autumn trees through the window.

Executive Room (2 Twin Beds and 2 Extra Beds)

8.0 out of 10
Very good
(19 reviews)
  • 36 sq m
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds
  • Free wired internet

View all photos for Executive Junior Suite, 2 Twin Beds and 4 Futon Beds, Mountain View

A neatly folded dark blue shirt with a gold emblem and a yellow cufflink on a textured surface.

Executive Junior Suite, 2 Twin Beds and 4 Futon Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds
  • Free wired internet

View all photos for Executive Suite, 2 Twin Beds, Mountain View

A model train layout with a wooden playhouse and a telescope.

Executive Suite, 2 Twin Beds, Mountain View

  • Sleeps 4
  • 2 Twin Beds
  • Free wired internet

View all photos for Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

A hotel room with a bed, desk, chair, TV, window, and a framed picture on the wall.

Classic Room (Japanese-Western Style. 2 Twin Beds and 3 Futon Beds)

  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons
  • Free wired internet

View all photos for Classic Room, 2 Twin Beds (1 Extra Bed)

A hotel room with two beds, a desk, a chair, a small table, and a window with a view.

Classic Room, 2 Twin Beds (1 Extra Bed)

  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds
  • Free wired internet

View all photos for Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

A hotel room with two beds, a desk, and a window with curtains.

Standard Room (Japanese-Western Style. 2 Twin Beds and 2 Futon Beds)

  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons
  • Free wired internet

View all photos for Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View

A neatly folded dark blue shirt with a gold emblem and a yellow cufflink on a textured surface.

Executive Family Suite, Japanese-Western Style, 2 Twin Beds and 4 Futon Beds, Mountain View

  • Sleeps 9
  • 2 Twin Beds and 4 Twin Futons
  • Free wired internet

View all photos for Classic Room (2 Twin Beds and 1 Sofabed)

A hotel room with a bed, desk, chair, TV, lamp, and a window with a view.

Classic Room (2 Twin Beds and 1 Sofabed)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

A hotel room with two beds, a desk with a television, a chair, and a window with curtains.

Classic Room (2 Twin Beds,1 Sofabed and 1 Extra bed)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Sofa Bed
  • Free wired internet

View all photos for Family Room, Multiple Beds (Executive)

A hotel room with a bed, two seating areas, a window with curtains, and a wall-mounted light fixture.

Family Room, Multiple Beds (Executive)

  • Sleeps 6
  • 2 Twin Beds and 1 Twin Trundle Bed
  • Free wired internet

View all photos for Comfort Room, Multiple Beds

A hotel room with two beds, a small table, colorful cushions, a window with a view, and a ceiling light fixture.

Comfort Room, Multiple Beds

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds
  • Free wired internet

About the neighborhood

Located in Hokuto, Grand Mercure Yatsugatake Resort & Spa is in the suburbs and on the boardwalk/promenade. Kiyosato Highland Park and Seisen Footbath are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Doryu Waterfall and Heidi's Village. Traveling with kids? Don't miss Yamanashi Prefectural Makiba Park and Takizawa Ranch. Discover the area's water adventures with kayaking and fishing nearby, or enjoy the great outdoors with mountain climbing and mountain biking. Visit our Hokuto travel guide
Map
8240-1039 Nishiide, Oizumi-cho, Hokuto, 409-1501

What's nearby

  • A sunset over a lake with a cityscape in the background.
    Lake Suwa
    56 min drive - 32.0 miles
  • Kaiooizumi Onsen Panoramanoyu
    18 min walk - 1.0 mile
  • Kiyosato Highland Park
    9 min drive - 4.0 miles
  • Suntory Hakushu Distillery
    23 min drive - 11.9 miles
  • Heidi's Village
    27 min drive - 14.5 miles

Getting around

  • Kai-Ōizumi Station
    17 min walk

Restaurants

  • ダイニングカフェ・パウゼ
    3 min drive
  • ジャムクラフトとりはた
    3 min drive
  • 森のラウンジ
    2 min walk
  • Coucou CAFE
    5 min walk
  • cafe&restaurant 葉凪
    10 min walk

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  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • Free train station pick-up shuttle from 8:30 AM to 5:30 PM
  • Train station shuttle on request
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,800 for adults and JPY 3,800 for children
  • A restaurant

Restaurants on site

  • Le SENSORIEL

Things to do

  • Arcade/game room
  • Free children's club
  • Full-service spa
  • Hot springs
  • Library
  • Outdoor tennis court
  • Playground
  • Ski passes
  • Ski storage

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's toys
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Garden
  • In a nature reserve
  • In the mountains
  • On the boardwalk/promenade

Full-service spa

  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

More

  • 7 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

  • American Express
  • Diners Club
  • JCB International
  • Mastercard
  • Visa

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3800 for adults and JPY 3800 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
A car is not required for transportation to and from this property
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Frequently asked questions

Is Grand Mercure Yatsugatake Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Grand Mercure Yatsugatake Resort & Spa?

Check-in start time: 3:00 PM; Check-in end time: midnight.

What time is check-out at Grand Mercure Yatsugatake Resort & Spa?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Grand Mercure Yatsugatake Resort & Spa?

Some rate plans available at this hotel are all-inclusive.

Where is Grand Mercure Yatsugatake Resort & Spa located?

This family-friendly Hokuto hotel is located on the boardwalk/promenade, 2.8 mi (4.5 km) from Doryu Waterfall, and within 6 mi (10 km) of Kiyosato Highland Park and Yamanashi Prefectural Makiba Park. Seisen Footbath and Hirayama Ikuo Silk Road Museum are also within 6 mi (10 km). Kai-Ōizumi Station is 17 minutes by foot.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Grand Mercure Yatsugatake Resort & Spa Reviews

8.2

Very Good

8.2

Cleanliness

7.2

Location

8.0

Staff & service

7.8

Property conditions & facilities
Rating 10 - Excellent. 266 out of 630 reviews
Rating 8 - Good. 222 out of 630 reviews
Rating 6 - Okay. 78 out of 630 reviews
Rating 4 - Poor. 43 out of 630 reviews
Rating 2 - Terrible. 21 out of 630 reviews

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with spacious rooms and parking! The kids play area was a great amenity that we enjoyed alot!
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Clean, staff politeness, good play area for kids, good breakfast and executive drink sessions.
Stayed 2 nights in Dec 2025
Verified review

10/10 Excellent

Hotel staff were friendly and courteous. Our room was very clean, spacious and comfortable. Hot spring was excellent, relaxing in outdoor one looking up at stars was fantastic. We also enjoyed the breakfast very much…so many choices of delicious food including desserts.
Japan Alps Yatsugadake view from the hotel parking lot
Mt. Fuji view from the hotel
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some entertainment of Starry sky wad very unique. Food quality was very good.
Stayed 1 night in Aug 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Property conditions & facilities
This property is very dated and rundown. Hotel staff is friendly and helpful. We did not eat at the hotel as a seed pricey compared to our local options.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
kids activety was very good
Stayed 1 night in Jul 2025
Verified review

8/10 Good

Liked: Amenities
Very nice staff and family friendly amenities!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will back again. Excellent hotel.
Stayed 4 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for families ! Would come again !
Stayed 1 night in Feb 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and always a great buffet.
Stayed 1 night in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful activities for the kids and a fabulous breakfast. We greatly enjoyed our stay!
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place never disappoints.
Stayed 2 nights in Jul 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic star gazing
Stayed 6 nights in Aug 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our fourth time at the hotel and the buffet always surprises us with new items on the menu. Everything was on point.
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Disliked: Cleanliness
Good for the remaining day to stay
Stayed 2 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food is always fresh with local ingredients. Never fails to impress us.
Stayed 1 night in Jul 2025
Verified review

6/10 Okay

Liked: Staff & service
Breakfast was great! Our floor just needs updating
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms is clean and comfy. The Onsen is okay, just too many people go for Onsen at night time. Breakfast is good and lots of choice. This hotel is good for family with kids. Parking spaces is not enough.
Stayed 2 nights in Sep 2025
Verified review

4/10 Poor

Disliked: Amenities
Old rooms, a lot of Chinese Group, children and very loud.
Stayed 2 nights in Apr 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
娘と孫2人連れて行きました、ファミリールームは清潔できれいでした。ラウンジや 子供たちの遊ぶ場所も多くて、温泉も広くて清潔でした。食事も種類も多くて美味しかったです。子連れには良いですが大人だけのゆっくり旅には向いてない感じです。
Stayed 1 night in Oct 2026
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Property conditions & facilities
客室の壁紙が至るところに黄ばみがあった。
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
急な子供トラブルにも対応してもらえます
Stayed 1 night in Oct 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
子供と思いっきり楽しめる宿でした！ リピさせていただきます！
Stayed 1 night in Aug 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Amenities
まずは不満に感じた点です。 サービスについて。 夜のラウンジ（ナイトキャップ）ですが、ウィスキーとかのスピリット類しかありません。風呂上がりのビールも楽しめず、通常飲むワインを楽しみながらまったり過ごすことができませんでした。これでは「オールインクルーシブ」の価値が半減ですね。なぜスピリットしかおいてないのか目的はわかりませんが、「オールインクルーイブ」を「売り」にしているのならば誰からも不満がでないようなメニューにしていただきたいと思います。これにはがっかりしました。 施設について。 利用した皆さんの口コミでよく見かけますが、食事会場が２会場に分かれており、それぞれ置いてある食べ物が違うので、ぞれぞれの会場を行き来しなければならないのは不便に思いました。 設備について。 バスルームが狭く便器もわずかに傾いておりトイレ利用時に使い心地悪かったです。バスルームスペースの設計上ぎりぎりで設置したという印象でした。 あとは概ね満足です。口コミでみられるような小さなお子さんを野放しにしているような親御さんの家族に悩まされたり、行く先での大混雑に困ったりすることはありませんでした。ある程度覚悟はしていましたが、連休前の平日に行った事とマナーや躾の良い親御さんが多かったおかげで不快な思いはせずにすみました。
Stayed 1 night in Oct 2026
Verified review

8/10 Good

Liked: Staff & service, amenities
Disliked: Cleanliness
小学3年生と、3歳の子供をつれて宿泊しました。子供たちは終始楽しく過ごせたようで、とてもよい思い出ができました。 そして夕食、朝食共にバイキングの種類はとても豊富で、それぞれのクオリティも高くどれもおいしかったです！ 清掃面だけ、お部屋の冷蔵庫の中が汚れていたのが残念だったのと、大広間にも子供がこぼしたであろうドリンクのあとがずっと残っていたのが気になった点です。
Stayed 1 night in Sep 2026