Herzfelde Vacations

The shower was dirty and had mold. The toilet didn’t flush correctly unless you held it down for about a minute and the staff was very pushy about sitting down for a timeshare presentation. It felt like harassment. I would not go there again.

My experience was OK . I don’t think I will stay there again. First, I don’t recommend using the kiosk check-in unless you have experience doing this. It didn’t give me a price of what it was charging me. Just wanted me to put my card in. And never gave me a receipt. In addition to that there is a hidden $52 resort fee. The reason I chose the Rio is because the pool area looked beautiful and I was excited to spend a lot of time there. Unfortunately, check-in is at four checkout is 11 and the pool is only opened from 10 to 5. That literally gives you next to no time at the pool. Ordering food was not a good experience from the food court. You have to order through a kiosk and there’s no way to give details at certain restaurants. For example, not wanting salsa on your burrito or something similar. Not only that, but I got through the whole entire ordering process just to find out what I wanted was no longer available so we had to start from scratch. I ended up just being super frustrated with it and leaving without food. The room was very nice very clean. I loved the suite with the couch and the views of the strip were amazing, but beware not to even lift a water bottle or a candy jar off of the tray. You will be charged $75 if anything is lifted off of that Tre for more than 30 seconds. There’s not even a big sign that says that there’s a tiny sign with very fine print you have to read.

Excelente

Overall good